Experienced Customer Service Representative - Overnights: Deliver Exceptional Experiences for careerzynith Customers
At careerzynith, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a family-owned company, we've built a reputation for being a trusted partner in the shipping, industrial, and packaging materials industry. With over 9,000 employees across 13 locations, we're committed to providing legendary service to our customers. We're now seeking an experienced Customer Service Representative - Overnights to join our team in Big Bend, WI.
**About careerzynith**
careerzynith is North America's leading distributor of shipping, industrial, and packaging materials. Our company is built on a foundation of innovation, customer-centricity, and a commitment to excellence. We're proud to be a drug-free workplace and an equal opportunity employer, dedicated to creating a diverse and inclusive work environment.
**Job Summary**
As an Overnight Customer Service Representative, you'll play a critical role in delivering exceptional experiences to our customers. You'll be responsible for processing customer orders and inquiries, communicating with customers over phone, email, and chat, and helping customers navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
- Process customer orders and inquiries in a collaborative call center using world-class technology.
- Communicate with customers over phone, email, and chat.
- Help customers navigate careerzynith's website and online ordering system.
- Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
- Collaborate with internal teams to resolve customer issues and provide exceptional service.
**Minimum Requirements**
- High school diploma or equivalent. Bachelor's degree preferred.
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
**Benefits**
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks:
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
**Work Environment and Company Culture**
At careerzynith, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our modern facilities are designed to promote collaboration, innovation, and productivity. We offer a range of employee perks and benefits to support your physical and mental well-being. Our company culture is built on a foundation of trust, respect, and open communication.
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping you grow and develop your career. We offer a range of training programs, mentorship opportunities, and career development resources to support your success. Our company is built on a foundation of innovation and continuous improvement, and we encourage our employees to take ownership of their learning and development.
**Compensation and Perks**
- Pay from $26 to $33 per hour with significant growth and earning potential!
- Includes $4 Shift Differential.
- 4- or 5-day on-site schedules available, including weekends.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to join a dynamic and innovative company, we encourage you to apply for this role. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
**Apply for the job now!**
Apply for the job now!
Apply for this job
**About careerzynith**
careerzynith is North America's leading distributor of shipping, industrial, and packaging materials. Our company is built on a foundation of innovation, customer-centricity, and a commitment to excellence. We're proud to be a drug-free workplace and an equal opportunity employer, dedicated to creating a diverse and inclusive work environment.
**Job Summary**
As an Overnight Customer Service Representative, you'll play a critical role in delivering exceptional experiences to our customers. You'll be responsible for processing customer orders and inquiries, communicating with customers over phone, email, and chat, and helping customers navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
- Process customer orders and inquiries in a collaborative call center using world-class technology.
- Communicate with customers over phone, email, and chat.
- Help customers navigate careerzynith's website and online ordering system.
- Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
- Collaborate with internal teams to resolve customer issues and provide exceptional service.
**Minimum Requirements**
- High school diploma or equivalent. Bachelor's degree preferred.
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
**Benefits**
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks:
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
**Work Environment and Company Culture**
At careerzynith, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our modern facilities are designed to promote collaboration, innovation, and productivity. We offer a range of employee perks and benefits to support your physical and mental well-being. Our company culture is built on a foundation of trust, respect, and open communication.
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping you grow and develop your career. We offer a range of training programs, mentorship opportunities, and career development resources to support your success. Our company is built on a foundation of innovation and continuous improvement, and we encourage our employees to take ownership of their learning and development.
**Compensation and Perks**
- Pay from $26 to $33 per hour with significant growth and earning potential!
- Includes $4 Shift Differential.
- 4- or 5-day on-site schedules available, including weekends.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to join a dynamic and innovative company, we encourage you to apply for this role. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
**Apply for the job now!**
Apply for the job now!
Apply for this job