Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL
At careerzynith, we're committed to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative on our Inbound Pharmacy Service team, you'll play a vital role in supporting our specialty patients who rely on life-sustaining medications. If you're passionate about helping others, thrive in fast-paced environments, and are eager to grow your career, we invite you to join our team.
**Job Summary:**
We're seeking experienced Customer Service Representatives to work overnight shifts in our inbound call center, providing top-notch support to patients and families navigating the complexities of prescription medications. As a key member of our team, you'll be responsible for handling a high volume of calls, resolving patient inquiries, and ensuring timely delivery of essential medications. If you're a customer service enthusiast with a passion for helping others, we encourage you to apply.
**Key Responsibilities:**
* Handle a high volume of inbound calls from patients and families, responding to inquiries about prescription refills, order status, and insurance coverage
* Provide empathetic and personalized support to patients, resolving their questions and concerns on the first call
* Collaborate with patients and healthcare providers to ensure seamless medication delivery and address any issues that may arise
* Utilize computer systems and software to access patient information, update records, and manage orders
* Meet or exceed performance metrics, including call handling times, first-call resolution rates, and customer satisfaction scores
* Participate in ongoing training and development to enhance knowledge and skills, staying up-to-date on industry trends and best practices
**Essential Qualifications:**
* At least 1 year of customer service experience in a fast-paced, metric-driven environment
* 6+ months of high call center experience working with Windows, Microsoft, or other applications
* Strong computer skills, including proficiency in software applications and data entry
* Excellent communication and interpersonal skills, with the ability to build rapport with patients and colleagues
* Ability to work in a team environment, prioritizing tasks and managing multiple responsibilities
* High school diploma or equivalent required; associate's or bachelor's degree preferred
**Preferred Qualifications:**
* 6+ months of experience handling and resolving complex customer needs over the phone
* Healthcare work experience and familiarity with benefits, insurance, and prescriptions
* Experience working in a pharmacy or healthcare setting, with knowledge of medication management and patient care
**COVID-19 Vaccination Requirement:**
careerzynith requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
**Training Schedule:**
* Monday through Friday, 9:00 am EST to 5:00 pm EST (training schedule)
* Schedule availability: Monday through Sunday, 9:00 pm EST to 9:00 am (an 8-hour shift will be assigned to you 5 days a week within this time frame)
**Pay Range:**
* The typical pay range for this role is $17.02 to $27.16 per hour
* Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
**Benefits and Perks:**
* Competitive hourly rate and opportunities for advancement
* Comprehensive training program to ensure success in the role
* Ongoing support and development to enhance skills and knowledge
* Collaborative and dynamic work environment with a team of dedicated professionals
* Opportunities for career growth and advancement within careerzynith and its affiliates
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
**Work Environment and Company Culture:**
careerzynith is committed to creating a culture of diversity, inclusion, and belonging, where every colleague feels empowered to contribute and grow. Our Heart At Work Behaviors support this purpose, emphasizing the importance of empathy, respect, and collaboration in all aspects of our work. As a colleague, you'll be part of a team that's passionate about delivering exceptional customer experiences and making a meaningful difference in people's lives.
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We can't wait to hear from you!
Apply Now!
Apply for this job
**Job Summary:**
We're seeking experienced Customer Service Representatives to work overnight shifts in our inbound call center, providing top-notch support to patients and families navigating the complexities of prescription medications. As a key member of our team, you'll be responsible for handling a high volume of calls, resolving patient inquiries, and ensuring timely delivery of essential medications. If you're a customer service enthusiast with a passion for helping others, we encourage you to apply.
**Key Responsibilities:**
* Handle a high volume of inbound calls from patients and families, responding to inquiries about prescription refills, order status, and insurance coverage
* Provide empathetic and personalized support to patients, resolving their questions and concerns on the first call
* Collaborate with patients and healthcare providers to ensure seamless medication delivery and address any issues that may arise
* Utilize computer systems and software to access patient information, update records, and manage orders
* Meet or exceed performance metrics, including call handling times, first-call resolution rates, and customer satisfaction scores
* Participate in ongoing training and development to enhance knowledge and skills, staying up-to-date on industry trends and best practices
**Essential Qualifications:**
* At least 1 year of customer service experience in a fast-paced, metric-driven environment
* 6+ months of high call center experience working with Windows, Microsoft, or other applications
* Strong computer skills, including proficiency in software applications and data entry
* Excellent communication and interpersonal skills, with the ability to build rapport with patients and colleagues
* Ability to work in a team environment, prioritizing tasks and managing multiple responsibilities
* High school diploma or equivalent required; associate's or bachelor's degree preferred
**Preferred Qualifications:**
* 6+ months of experience handling and resolving complex customer needs over the phone
* Healthcare work experience and familiarity with benefits, insurance, and prescriptions
* Experience working in a pharmacy or healthcare setting, with knowledge of medication management and patient care
**COVID-19 Vaccination Requirement:**
careerzynith requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
**Training Schedule:**
* Monday through Friday, 9:00 am EST to 5:00 pm EST (training schedule)
* Schedule availability: Monday through Sunday, 9:00 pm EST to 9:00 am (an 8-hour shift will be assigned to you 5 days a week within this time frame)
**Pay Range:**
* The typical pay range for this role is $17.02 to $27.16 per hour
* Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
**Benefits and Perks:**
* Competitive hourly rate and opportunities for advancement
* Comprehensive training program to ensure success in the role
* Ongoing support and development to enhance skills and knowledge
* Collaborative and dynamic work environment with a team of dedicated professionals
* Opportunities for career growth and advancement within careerzynith and its affiliates
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
**Work Environment and Company Culture:**
careerzynith is committed to creating a culture of diversity, inclusion, and belonging, where every colleague feels empowered to contribute and grow. Our Heart At Work Behaviors support this purpose, emphasizing the importance of empathy, respect, and collaboration in all aspects of our work. As a colleague, you'll be part of a team that's passionate about delivering exceptional customer experiences and making a meaningful difference in people's lives.
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We can't wait to hear from you!
Apply Now!
Apply for this job