Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL
Join careerzynith, a leading healthcare company, in building an Inbound Pharmacy Service team to support specialty patients in need of life-sustaining medications. As a Customer Service Representative, you will work in our inbound call center in overnight shifts, making a meaningful connection with patients and ensuring timely delivery of their medications.
**About careerzynith**
careerzynith is a healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and our Heart At Work Behaviors support this purpose. We strive to promote and sustain a culture of diversity, inclusion, and belonging every day.
**Job Description**
We are seeking experienced Customer Service Representatives to join our team in Mount Prospect, IL. As a Customer Service Representative, you will be responsible for:
* Handling inbound calls from patients and resolving their questions and concerns in a timely and empathetic manner
* Providing excellent customer service while resolving patient issues on the first call
* Working in a fast-paced, metric-driven environment to meet and exceed performance goals
* Collaborating with our team to ensure timely delivery of medications to patients
* Providing training and support to new team members to ensure a smooth onboarding process
**Key Responsibilities**
* Handle inbound calls from patients and resolve their questions and concerns in a timely and empathetic manner
* Provide excellent customer service while resolving patient issues on the first call
* Work in a fast-paced, metric-driven environment to meet and exceed performance goals
* Collaborate with our team to ensure timely delivery of medications to patients
* Provide training and support to new team members to ensure a smooth onboarding process
* Meet and exceed performance goals, including first call resolution, customer satisfaction, and productivity
**Essential Qualifications**
* 1+ year of customer service experience
* 6+ months of high call center experience working in Windows, Microsoft, or another application
* Must live within 75 miles of Mount Prospect, IL
* Verifiable High School Diploma, GED, or equivalent experience
* Ability to work in a fast-paced, metric-driven environment
* Strong communication and problem-solving skills
* Ability to work in a team environment and provide support to colleagues
**Preferred Qualifications**
* 6+ months of experience handling and resolving a high volume of complex customer needs over the phone
* Healthcare work experience and familiarity with benefits, insurance, and prescriptions
* Experience working in a call center environment with a high volume of calls
* Strong knowledge of Windows, Microsoft, or another application
* Ability to work in a dynamic environment with changing priorities and deadlines
**Skills and Competencies**
* Strong communication and problem-solving skills
* Ability to work in a fast-paced, metric-driven environment
* Strong knowledge of Windows, Microsoft, or another application
* Ability to work in a team environment and provide support to colleagues
* Strong customer service skills, with a focus on empathy and resolution
* Ability to meet and exceed performance goals, including first call resolution, customer satisfaction, and productivity
**Career Growth Opportunities and Learning Benefits**
* careerzynith provides training and knowledge to set you up for success
* Incredible advancement opportunities to grow within the pharmacy or move to another role within careerzynith
* Opportunities to develop new skills and knowledge in a dynamic and fast-paced environment
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture**
* careerzynith is a healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world
* Our purpose is to bring our heart to every moment of your health, and our Heart At Work Behaviors support this purpose
* We strive to promote and sustain a culture of diversity, inclusion, and belonging every day
* careerzynith is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which careerzynith provides management services
* We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law
**Compensation, Perks, and Benefits**
* The typical pay range for this role is:
+ Minimum: $17.02
+ Maximum: $27.16
* Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location
* careerzynith offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* careerzynith is committed to providing a safe and healthy work environment for all employees
**COVID-19 Vaccination Requirement**
* CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated
* You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment
* Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Apply for this job
**About careerzynith**
careerzynith is a healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and our Heart At Work Behaviors support this purpose. We strive to promote and sustain a culture of diversity, inclusion, and belonging every day.
**Job Description**
We are seeking experienced Customer Service Representatives to join our team in Mount Prospect, IL. As a Customer Service Representative, you will be responsible for:
* Handling inbound calls from patients and resolving their questions and concerns in a timely and empathetic manner
* Providing excellent customer service while resolving patient issues on the first call
* Working in a fast-paced, metric-driven environment to meet and exceed performance goals
* Collaborating with our team to ensure timely delivery of medications to patients
* Providing training and support to new team members to ensure a smooth onboarding process
**Key Responsibilities**
* Handle inbound calls from patients and resolve their questions and concerns in a timely and empathetic manner
* Provide excellent customer service while resolving patient issues on the first call
* Work in a fast-paced, metric-driven environment to meet and exceed performance goals
* Collaborate with our team to ensure timely delivery of medications to patients
* Provide training and support to new team members to ensure a smooth onboarding process
* Meet and exceed performance goals, including first call resolution, customer satisfaction, and productivity
**Essential Qualifications**
* 1+ year of customer service experience
* 6+ months of high call center experience working in Windows, Microsoft, or another application
* Must live within 75 miles of Mount Prospect, IL
* Verifiable High School Diploma, GED, or equivalent experience
* Ability to work in a fast-paced, metric-driven environment
* Strong communication and problem-solving skills
* Ability to work in a team environment and provide support to colleagues
**Preferred Qualifications**
* 6+ months of experience handling and resolving a high volume of complex customer needs over the phone
* Healthcare work experience and familiarity with benefits, insurance, and prescriptions
* Experience working in a call center environment with a high volume of calls
* Strong knowledge of Windows, Microsoft, or another application
* Ability to work in a dynamic environment with changing priorities and deadlines
**Skills and Competencies**
* Strong communication and problem-solving skills
* Ability to work in a fast-paced, metric-driven environment
* Strong knowledge of Windows, Microsoft, or another application
* Ability to work in a team environment and provide support to colleagues
* Strong customer service skills, with a focus on empathy and resolution
* Ability to meet and exceed performance goals, including first call resolution, customer satisfaction, and productivity
**Career Growth Opportunities and Learning Benefits**
* careerzynith provides training and knowledge to set you up for success
* Incredible advancement opportunities to grow within the pharmacy or move to another role within careerzynith
* Opportunities to develop new skills and knowledge in a dynamic and fast-paced environment
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture**
* careerzynith is a healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world
* Our purpose is to bring our heart to every moment of your health, and our Heart At Work Behaviors support this purpose
* We strive to promote and sustain a culture of diversity, inclusion, and belonging every day
* careerzynith is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which careerzynith provides management services
* We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law
**Compensation, Perks, and Benefits**
* The typical pay range for this role is:
+ Minimum: $17.02
+ Maximum: $27.16
* Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location
* careerzynith offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* careerzynith is committed to providing a safe and healthy work environment for all employees
**COVID-19 Vaccination Requirement**
* CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated
* You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment
* Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Apply for this job