**Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL**
Join arenaflex, a leading healthcare company, in building an Inbound Pharmacy Service team to support our specialty patients who are in need of life-sustaining medications. As a Customer Service Representative, you will work onsite in our inbound call center in overnight shifts to make a meaningful connection and ensure timely delivery to those patients reaching out.
**About arenaflex**
arenaflex is a healthcare company that is passionate about delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. We are committed to delivering excellent customer service with empathy while resolving patients' questions on the first call.
**Key Responsibilities**
As a Customer Service Representative, you will be responsible for:
* Handling inbound calls from patients and resolving their questions and concerns in a timely and professional manner
* Providing accurate and efficient service to patients, including prescription refills, order status, and insurance coverage
* Utilizing strong computer skills to navigate our systems and resolve patient issues
* Working in a fast-paced, metric environment to meet and exceed performance goals
* Collaborating with our team to ensure seamless communication and resolution of patient issues
**Training Schedule**
Our training schedule is designed to ensure your success in this role. You will attend a comprehensive training program, Monday through Friday, from 9:00 am EST to 5:00 pm EST.
**Schedule Availability**
As a Customer Service Representative, you will work overnight shifts, Monday through Sunday, from 9:00 pm EST to 9:00 am EST. You will be assigned an 8-hour shift, 5 days a week, within this time frame.
**Pay Range**
The typical pay range for this role is:
* Minimum: $17.02
* Maximum: $27.16
Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
**Required Qualifications**
To be successful in this role, you will need:
* 1+ year of customer service experience
* 6+ months of high call center experience working in Windows, Microsoft, or another application
* Must live within 75 miles of Mount Prospect, IL
**COVID-19 Vaccination Requirement**
arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
**Preferred Qualifications**
While not required, we prefer candidates with:
* 6+ months of experience handling and resolving a high volume of complex customer needs over the phone
* Healthcare work experience and familiarity with benefits, insurance, prescriptions
**Education**
You must have a verifiable High School Diploma, GED, or equivalent experience.
**Work Environment and Company Culture**
As a Customer Service Representative, you will be part of a high-energy culture that is passionate about delivering excellent customer service with empathy. We strive to promote and sustain a culture of diversity, inclusion, and belonging every day. Our Heart At Work Behaviors support our purpose and guide our commitment to delivering enhanced human-centric healthcare.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* A comprehensive benefits program
* Opportunities for career growth and advancement
* A supportive and inclusive work environment
* A commitment to diversity, equity, and inclusion
**How to Apply**
If you are passionate about delivering exceptional customer service and making a meaningful difference in the lives of our patients, we encourage you to apply for this role. Please submit your application through our website.
Apply Now
**Equal Opportunity Employer**
arenaflex is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which arenaflex provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Apply Now
**About arenaflex**
arenaflex is a healthcare company that is passionate about delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. We are committed to delivering excellent customer service with empathy while resolving patients' questions on the first call.
**Key Responsibilities**
As a Customer Service Representative, you will be responsible for:
* Handling inbound calls from patients and resolving their questions and concerns in a timely and professional manner
* Providing accurate and efficient service to patients, including prescription refills, order status, and insurance coverage
* Utilizing strong computer skills to navigate our systems and resolve patient issues
* Working in a fast-paced, metric environment to meet and exceed performance goals
* Collaborating with our team to ensure seamless communication and resolution of patient issues
**Training Schedule**
Our training schedule is designed to ensure your success in this role. You will attend a comprehensive training program, Monday through Friday, from 9:00 am EST to 5:00 pm EST.
**Schedule Availability**
As a Customer Service Representative, you will work overnight shifts, Monday through Sunday, from 9:00 pm EST to 9:00 am EST. You will be assigned an 8-hour shift, 5 days a week, within this time frame.
**Pay Range**
The typical pay range for this role is:
* Minimum: $17.02
* Maximum: $27.16
Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
**Required Qualifications**
To be successful in this role, you will need:
* 1+ year of customer service experience
* 6+ months of high call center experience working in Windows, Microsoft, or another application
* Must live within 75 miles of Mount Prospect, IL
**COVID-19 Vaccination Requirement**
arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
**Preferred Qualifications**
While not required, we prefer candidates with:
* 6+ months of experience handling and resolving a high volume of complex customer needs over the phone
* Healthcare work experience and familiarity with benefits, insurance, prescriptions
**Education**
You must have a verifiable High School Diploma, GED, or equivalent experience.
**Work Environment and Company Culture**
As a Customer Service Representative, you will be part of a high-energy culture that is passionate about delivering excellent customer service with empathy. We strive to promote and sustain a culture of diversity, inclusion, and belonging every day. Our Heart At Work Behaviors support our purpose and guide our commitment to delivering enhanced human-centric healthcare.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* A comprehensive benefits program
* Opportunities for career growth and advancement
* A supportive and inclusive work environment
* A commitment to diversity, equity, and inclusion
**How to Apply**
If you are passionate about delivering exceptional customer service and making a meaningful difference in the lives of our patients, we encourage you to apply for this role. Please submit your application through our website.
Apply Now
**Equal Opportunity Employer**
arenaflex is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which arenaflex provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Apply Now