**Experienced Customer Service Representative – Outdoor Living Solutions**

At arenaflex, we're passionate about empowering people to Live Well Outside through our award-winning portfolio of outdoor living solutions. As a leading provider of premier building products, we're dedicated to creating inviting outdoor spaces where people connect, reflect, and recharge. Our signature brands, including Belgard, Echelon, Barrette Outdoor Living, MoistureShield, Sakrete, Amerimix, Techniseal, and PebbleTec, are renowned for their enduring performance and inspiring possibilities. We're seeking an experienced Customer Service Representative to join our team in Bartlesville, OK. As a key member of our customer-facing team, you'll play a vital role in ensuring the highest level of customer satisfaction by providing exceptional support, guidance, and resolution to client inquiries or issues. **Job Summary** In this dynamic role, you'll be responsible for delivering top-notch customer service, resolving customer complaints, and providing timely support to our clients. You'll be the face of arenaflex, representing our brand values and commitment to excellence in every interaction. **Key Responsibilities** * Assist customers with product questions, ordering, order tracking, complaints, and problems * Enter orders into our system for billing and delivery * Prepare quotes and coordinate mailings of literature and samples * Coordinate delivery schedules with our dispatch team * Retrieve needed information for our credit department * Issue credits or debits accurately when applicable * Set up new customers for our sales force * Answer incoming calls and respond to customer inquiries * Take sales orders from sales representatives and customers by phone, fax, and email * Run credit card and check approvals * Categorize, file, and maintain paperwork for audit purposes and file all customer records * Print and distribute e-mailed customer purchase orders * Perform other duties and responsibilities related to the nature of the job as needed **Requirements** To succeed in this role, you'll need to possess the following skills and qualifications: * High school diploma or equivalent, or comparable experience in a related field * Detail-oriented with a strong focus on accuracy and precision * Basic math skills and ability to perform calculations * Proficiency in Microsoft Office suite, including Word, Excel, and Outlook * Excellent organizational and problem-solving skills * Experience with a multi-line phone system and ability to handle high-volume calls * Pleasant phone personality and ability to communicate effectively with customers * Ability to multi-task and prioritize tasks in a fast-paced environment * Ability to sit for extended periods of time and perform repetitive motions of the wrist, hands, and fingers * Bending and some lifting may be required * Extensive writing and phone use * Ability to work in a dynamic and fast-paced environment with minimal supervision **What arenaflex Offers You** * Highly competitive base pay and comprehensive benefits package, including medical, dental, and disability coverage * Group retirement savings program and health and wellness initiatives * Diverse and inclusive culture that values opportunity for growth, development, and internal promotion * Collaborative and dynamic work environment with a team of passionate professionals * Opportunities for professional development and career advancement **About arenaflex** arenaflex has a rich history of innovation and excellence in the outdoor living solutions industry. As a leading provider of premier building products, we're committed to empowering people to Live Well Outside through our award-winning portfolio of brands. Our decentralized and diversified structure allows you to work in a small company environment while having the career opportunities of a large international organization. If you're passionate about delivering exceptional customer service and committed to excellence, we invite you to join our team as a Customer Service Representative. Apply today and take the first step towards a rewarding career with arenaflex! **Equal Opportunity Employer** arenaflex is an Affirmative Action and Equal Opportunity Employer. We're committed to diversity, equity, and inclusion in all aspects of our business. If you're interested in learning more about our commitment to EOE/Vet/Disability, please click on this link. Apply Now! Apply for this job