**Experienced Customer Service Representative – Order Management and Production Support**

Are you a highly organized and detail-oriented individual with excellent communication skills? Do you have a passion for delivering exceptional customer service and ensuring seamless production processes? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Representative – Order Management and Production Support. At blithequark, we pride ourselves on being a leading provider of innovative solutions and services. Our commitment to excellence is reflected in our state-of-the-art facilities, cutting-edge technology, and dedicated team members who share a common goal: to exceed customer expectations and drive business growth. As a key member of our Customer Service team, you will play a vital role in ensuring the smooth operation of our production processes, from order management to customer communication. **Key Responsibilities:** * Process customer orders generated by account managers with accuracy and efficiency, ensuring a seamless production process * Facilitate purchase orders, verify accuracy, and document releases from inventory * Manage internal forms, including custom labels, bills of lading, job tickets, invoices, and FSI/FSC records * Assist the estimating department as needed and perform additional tasks and duties assigned by the Director of Sales * Fill in for account managers and assume their responsibilities when they are absent * Prepare materials for return to customers and document Haz-Mat orders * Order marketing materials and work in compliance with Safe-Well policies at all times * Collaborate with cross-functional teams to resolve customer inquiries and issues * Develop and maintain strong relationships with customers, account managers, and internal stakeholders **Essential Qualifications:** * High school graduate or equivalent required; associate's degree or technical school preferred * 2+ years of experience in customer service, order management, or a related field * Excellent communication, organizational, and problem-solving skills * Ability to work accurately and thoroughly, with attention to detail * Strong time management and prioritization skills, with the ability to meet deadlines * Proficiency in Microsoft Suite and ability to learn new software applications * Bronze designation on ACT or equivalent will be considered in lieu of high school equivalency **Preferred Qualifications:** * Experience in a manufacturing or production environment * Knowledge of production capabilities and product offerings * Familiarity with customer relationship management (CRM) software * Certification in customer service or a related field **Skills and Competencies:** * Accuracy and attention to detail * Active listening and communication skills * Organizational and time management skills * Problem-solving and analytical skills * Ability to work under pressure and meet deadlines * Strong customer service skills and a customer-centric approach * Ability to adapt to changing priorities and workflows * Collaborative and team-oriented mindset **Career Growth Opportunities and Learning Benefits:** * Opportunities for professional growth and development in a dynamic and innovative environment * Access to training and development programs, including on-the-job training and mentorship * Collaborative and supportive team environment with a focus on teamwork and open communication * Recognition and rewards for outstanding performance and contributions to the team * Opportunities for advancement and career progression within the company **Work Environment and Company Culture:** * blithequark is a leading provider of innovative solutions and services, with a commitment to excellence and customer satisfaction * Our state-of-the-art facilities and cutting-edge technology provide a dynamic and engaging work environment * Our team members are dedicated, passionate, and committed to delivering exceptional results * We value diversity, inclusion, and teamwork, with a focus on creating a positive and supportive work environment * We offer a range of benefits and perks, including flexible scheduling, paid time off, and opportunities for professional growth and development **Compensation and Benefits:** * Competitive hourly rate: $14.00 - $18.58 per hour * Comprehensive benefits package, including: + 401(k) and 401(k) matching + Dental insurance + Disability insurance + Employee assistance program + Flexible spending account + Health insurance + Life insurance + Paid time off + Paid training + Tuition reimbursement + Vision insurance **Schedule and Work Location:** * 8-hour shift, Monday to Friday * Day shift * In-person work location **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job