Experienced Customer Service Representative - Oakland, CA (OAK) - Join careerzynith Team
At careerzynith, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in shaping the way we interact with our customers, providing personalized support, and resolving issues efficiently. If you're a people person with a passion for delivering top-notch service, we want to hear from you!
**About careerzynith**
careerzynith is a leading organization that values innovation, creativity, and customer satisfaction. We're committed to providing a stable work environment that fosters growth, learning, and personal development. Our team is dedicated to delivering exceptional experiences that exceed our customers' expectations.
**Job Highlights**
* Competitive salary
* Immediate openings available
* Full-time position
* Remote work opportunities
* Opportunities for overtime and shift premiums
* Comprehensive benefits package, including:
+ Fly for free on any open seat on all careerzynith flights (your eligible dependents too)
+ Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck
+ Potential for annual ProfitSharing contribution toward retirement - when careerzynith profits, you profit
+ Explore more benefits at [careerzynith benefits webpage]
**Job Summary**
As a Customer Service Representative, you'll be the face of careerzynith, extending hospitality to our customers at the ticket counter, baggage service office, and gate area. You'll be responsible for providing legendary customer service, handling ticketing and check-in, and resolving related complaints and problems. Your exceptional communication skills, patience, and problem-solving abilities will make you a valuable asset to our team.
**Responsibilities**
* Provides friendly service to and maintains positive relationships with all internal and external customers
* Works in a cooperative spirit to ensure the success of careerzynith
* Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs
* Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems
* Responsibilities include greeting and handling customers in a polite and friendly manner
* Handles cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets
* Computes charges, makes change, and balances daily transactions
* Checks in baggage and cargo
* Answers telephone to provide information to callers, page customers, resolve problems or complaints, and assist as needed
* Handles transactions required to board the aircraft in a timely and efficient manner
* Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage
* Resolves such problems quickly and within guidelines established by careerzynith
* Provides current and accurate fare, schedule, reservations, flight arrival/departure information, and answers all general inquiries from customers and other visitors to the airport terminal
* Completes forms and reports as required by careerzynith
* Writes irregularity and complaint reports as required
**Essential Qualifications**
* Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
* Able to read documents, follow instructions, learn and understand ticketing procedures, rules, and regulations
* Ability to work well with others as part of a team, meet the public, and work under stressful situations
* Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
* Must be aware of hazardous situations and be able to handle emergencies as needed
* Must work under tight time constraints to accomplish quick turns of aircraft
* Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
* Must be able to perform all job functions within a limited space
* Must be able to effectively communicate verbally by telephone, face to face, and on public address systems
* Must possess good written and oral skills
* Must be able to communicate information and instructions verbally or via radio equipment
**Preferred Qualifications**
* Foreign language skills are desirable, but not required
* Ability to work shift work and/or overtime
**Physical Abilities**
* Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
* Must be able to climb, bend, kneel, and stand on a frequent basis and for extended periods
* Must maintain the ability to wear prescribed uniforms
**Other Qualifications**
* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
* Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
* Must be at least 18 years of age
* Must be able to comply with Company attendance standards as described in established guidelines
**What We Offer**
* Competitive salary
* Opportunities for overtime and shift premiums
* Comprehensive benefits package, including:
+ Fly for free on any open seat on all careerzynith flights (your eligible dependents too)
+ Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck
+ Potential for annual ProfitSharing contribution toward retirement - when careerzynith profits, you profit
+ Explore more benefits at [careerzynith benefits webpage]
* Career growth opportunities and learning benefits
* Work environment and company culture highlights at careerzynith
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now and take the first step towards a rewarding new role.
Apply To This Job
Apply for this job
**About careerzynith**
careerzynith is a leading organization that values innovation, creativity, and customer satisfaction. We're committed to providing a stable work environment that fosters growth, learning, and personal development. Our team is dedicated to delivering exceptional experiences that exceed our customers' expectations.
**Job Highlights**
* Competitive salary
* Immediate openings available
* Full-time position
* Remote work opportunities
* Opportunities for overtime and shift premiums
* Comprehensive benefits package, including:
+ Fly for free on any open seat on all careerzynith flights (your eligible dependents too)
+ Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck
+ Potential for annual ProfitSharing contribution toward retirement - when careerzynith profits, you profit
+ Explore more benefits at [careerzynith benefits webpage]
**Job Summary**
As a Customer Service Representative, you'll be the face of careerzynith, extending hospitality to our customers at the ticket counter, baggage service office, and gate area. You'll be responsible for providing legendary customer service, handling ticketing and check-in, and resolving related complaints and problems. Your exceptional communication skills, patience, and problem-solving abilities will make you a valuable asset to our team.
**Responsibilities**
* Provides friendly service to and maintains positive relationships with all internal and external customers
* Works in a cooperative spirit to ensure the success of careerzynith
* Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs
* Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems
* Responsibilities include greeting and handling customers in a polite and friendly manner
* Handles cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets
* Computes charges, makes change, and balances daily transactions
* Checks in baggage and cargo
* Answers telephone to provide information to callers, page customers, resolve problems or complaints, and assist as needed
* Handles transactions required to board the aircraft in a timely and efficient manner
* Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage
* Resolves such problems quickly and within guidelines established by careerzynith
* Provides current and accurate fare, schedule, reservations, flight arrival/departure information, and answers all general inquiries from customers and other visitors to the airport terminal
* Completes forms and reports as required by careerzynith
* Writes irregularity and complaint reports as required
**Essential Qualifications**
* Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
* Able to read documents, follow instructions, learn and understand ticketing procedures, rules, and regulations
* Ability to work well with others as part of a team, meet the public, and work under stressful situations
* Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
* Must be aware of hazardous situations and be able to handle emergencies as needed
* Must work under tight time constraints to accomplish quick turns of aircraft
* Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
* Must be able to perform all job functions within a limited space
* Must be able to effectively communicate verbally by telephone, face to face, and on public address systems
* Must possess good written and oral skills
* Must be able to communicate information and instructions verbally or via radio equipment
**Preferred Qualifications**
* Foreign language skills are desirable, but not required
* Ability to work shift work and/or overtime
**Physical Abilities**
* Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
* Must be able to climb, bend, kneel, and stand on a frequent basis and for extended periods
* Must maintain the ability to wear prescribed uniforms
**Other Qualifications**
* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
* Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
* Must be at least 18 years of age
* Must be able to comply with Company attendance standards as described in established guidelines
**What We Offer**
* Competitive salary
* Opportunities for overtime and shift premiums
* Comprehensive benefits package, including:
+ Fly for free on any open seat on all careerzynith flights (your eligible dependents too)
+ Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck
+ Potential for annual ProfitSharing contribution toward retirement - when careerzynith profits, you profit
+ Explore more benefits at [careerzynith benefits webpage]
* Career growth opportunities and learning benefits
* Work environment and company culture highlights at careerzynith
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now and take the first step towards a rewarding new role.
Apply To This Job
Apply for this job