Experienced Customer Service Representative – Non-Clinical Support (Days) Indianapolis, IN
Join careerzynith, a leading healthcare organization, as a Temp to Perm Customer Service Representative in our Indianapolis office. As a key member of our team, you will play a vital role in providing exceptional customer service to our members, addressing their concerns, and resolving issues in a timely and professional manner. This is a remote work opportunity with on-site/virtual training, allowing you to work from home after completing your training.
**About careerzynith**
careerzynith is a dynamic and innovative healthcare organization dedicated to delivering high-quality patient care and exceptional customer service. Our team is passionate about making a difference in the lives of our members and providers, and we are committed to creating a work environment that is inclusive, supportive, and empowering. As a Temp to Perm Customer Service Representative, you will be part of a collaborative and fast-paced team that is driven by a shared vision of excellence.
**Key Responsibilities**
As a Customer Service Representative, you will be responsible for:
* Answering daily member telephone calls and addressing their concerns in a timely and professional manner
* Directing members to the proper services needed, educating them on available options, and creating linkages to the Medical Management Department for authorization of services
* Assisting providers with eligibility, benefit, and resolution of claims issues
* Finding Provider(s)/Services for members
* Arranging Transportation for members
* Answering billing/claims status questions; resolving claim issues for members
* Assisting with pharmacy issues
* Helping Members access community support services
* Verifying member eligibility
* Quoting benefits
* Assisting with Referrals
* Assisting with member health assessments
* Assisting members with closing gaps in care
* Participating in Departmental Projects, as appropriate
* Coordinating quality improvement initiatives with Medical Management, Provider Relations, and Quality Depts.
**Essential Qualifications**
To be successful in this role, you will need:
* 1 year of experience in a call center environment
* High School Diploma or equivalent
* Spanish speaking skills (required)
* Bilingual applicants are preferred and eligible for an increase in pay rate
* Ability to work in a fast-paced environment and meet departmental standards
* Excellent communication and problem-solving skills
* Ability to work independently and as part of a team
**Preferred Qualifications**
* 1+ year of experience in a customer service or healthcare-related field
* Experience with benefits and claims resolution
* Knowledge of healthcare industry and terminology
* Ability to work in a remote environment and maintain productivity
**Skills and Competencies**
To succeed in this role, you will need:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and meet departmental standards
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Proficiency in Microsoft Office and other software applications
* Ability to maintain confidentiality and handle sensitive information
**Career Growth Opportunities and Learning Benefits**
As a Temp to Perm Customer Service Representative at careerzynith, you will have opportunities to:
* Develop your skills and knowledge in customer service, benefits, and claims resolution
* Work with a dynamic and innovative team that is passionate about making a difference in the lives of our members and providers
* Participate in departmental projects and quality improvement initiatives
* Receive ongoing training and support to help you succeed in your role
* Enjoy a competitive compensation package and benefits, including health insurance, paid time off, and professional development opportunities
**Work Environment and Company Culture**
careerzynith is committed to creating a work environment that is inclusive, supportive, and empowering. Our team is passionate about making a difference in the lives of our members and providers, and we are dedicated to delivering high-quality patient care and exceptional customer service. As a Temp to Perm Customer Service Representative, you will be part of a collaborative and fast-paced team that is driven by a shared vision of excellence.
**Compensation and Benefits**
careerzynith offers a competitive compensation package, including:
* Hourly rate of $18.00 per hour
* Opportunities for pay increases based on performance and experience
* Comprehensive health insurance package
* Paid time off and holidays
* Professional development opportunities
* A dynamic and supportive work environment
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of our members and providers, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering, and we are dedicated to delivering high-quality patient care and exceptional customer service.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you!
Apply for this job
**About careerzynith**
careerzynith is a dynamic and innovative healthcare organization dedicated to delivering high-quality patient care and exceptional customer service. Our team is passionate about making a difference in the lives of our members and providers, and we are committed to creating a work environment that is inclusive, supportive, and empowering. As a Temp to Perm Customer Service Representative, you will be part of a collaborative and fast-paced team that is driven by a shared vision of excellence.
**Key Responsibilities**
As a Customer Service Representative, you will be responsible for:
* Answering daily member telephone calls and addressing their concerns in a timely and professional manner
* Directing members to the proper services needed, educating them on available options, and creating linkages to the Medical Management Department for authorization of services
* Assisting providers with eligibility, benefit, and resolution of claims issues
* Finding Provider(s)/Services for members
* Arranging Transportation for members
* Answering billing/claims status questions; resolving claim issues for members
* Assisting with pharmacy issues
* Helping Members access community support services
* Verifying member eligibility
* Quoting benefits
* Assisting with Referrals
* Assisting with member health assessments
* Assisting members with closing gaps in care
* Participating in Departmental Projects, as appropriate
* Coordinating quality improvement initiatives with Medical Management, Provider Relations, and Quality Depts.
**Essential Qualifications**
To be successful in this role, you will need:
* 1 year of experience in a call center environment
* High School Diploma or equivalent
* Spanish speaking skills (required)
* Bilingual applicants are preferred and eligible for an increase in pay rate
* Ability to work in a fast-paced environment and meet departmental standards
* Excellent communication and problem-solving skills
* Ability to work independently and as part of a team
**Preferred Qualifications**
* 1+ year of experience in a customer service or healthcare-related field
* Experience with benefits and claims resolution
* Knowledge of healthcare industry and terminology
* Ability to work in a remote environment and maintain productivity
**Skills and Competencies**
To succeed in this role, you will need:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and meet departmental standards
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Proficiency in Microsoft Office and other software applications
* Ability to maintain confidentiality and handle sensitive information
**Career Growth Opportunities and Learning Benefits**
As a Temp to Perm Customer Service Representative at careerzynith, you will have opportunities to:
* Develop your skills and knowledge in customer service, benefits, and claims resolution
* Work with a dynamic and innovative team that is passionate about making a difference in the lives of our members and providers
* Participate in departmental projects and quality improvement initiatives
* Receive ongoing training and support to help you succeed in your role
* Enjoy a competitive compensation package and benefits, including health insurance, paid time off, and professional development opportunities
**Work Environment and Company Culture**
careerzynith is committed to creating a work environment that is inclusive, supportive, and empowering. Our team is passionate about making a difference in the lives of our members and providers, and we are dedicated to delivering high-quality patient care and exceptional customer service. As a Temp to Perm Customer Service Representative, you will be part of a collaborative and fast-paced team that is driven by a shared vision of excellence.
**Compensation and Benefits**
careerzynith offers a competitive compensation package, including:
* Hourly rate of $18.00 per hour
* Opportunities for pay increases based on performance and experience
* Comprehensive health insurance package
* Paid time off and holidays
* Professional development opportunities
* A dynamic and supportive work environment
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of our members and providers, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering, and we are dedicated to delivering high-quality patient care and exceptional customer service.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you!
Apply for this job