**Experienced Customer Service Representative (Nights and Weekends) Full-Time Opportunity at arenaflex**

At arenaflex, we're passionate about delivering exceptional experiences for our customers, and we're looking for a talented and dedicated Customer Service Representative to join our Expedited Resolutions Team. As a key member of our team, you'll have the opportunity to engage with hundreds of customers and sellers, providing top-notch support and resolving complex issues with ease. If you're a customer service enthusiast who thrives in a fast-paced environment, we want to hear from you! **The Opportunity:** As a Customer Service Representative at arenaflex, you'll be part of a best-in-class team that's been recognized as one of the top customer service providers in the industry. You'll be the primary point of contact for high-level customer inquiries via phone, chat, and email, using your exceptional communication skills and technical expertise to resolve issues efficiently and effectively. With empathy, confidence, and professionalism, you'll play a critical role in connecting our VIP customers to the events that excite them. **How Your Role Contributes to the Success of arenaflex:** * Maintain excellent customer experience with tone, empathy, confidence, and attention to detail. * Develop and present solutions to customer issues efficiently and effectively. * Update internal order notes appropriately and ensure proper procedures are followed during all customer interactions. * Maintain thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc. * Utilize empathy and professionalism in every interaction to deliver a best-in-class customer experience. **How Your Role Expectations Will Progress as a Expedited Resolutions Team Associate (Customer Service Representative) in the First 30, 90, and 180 Days:** ### 30 Days In: * Complete new hire orientation, gaining the resources you need to be successful. * Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers and sellers. * Acclimate to team and company norms, business objectives, and arenaflex's values. * Understand the flow of buyer orders and entry-level call inquiries. * Become familiar with company policies and processes. * Navigate and resolve non-complex calls. * Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety. ### 90 Days In: * Contribute to our approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety. * Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. * Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory, and navigating escalated contacts. ### 180 Days In: * Apply methods to execute individual tasks that positively impact the team. * Play an active role in continued learnings to advance skill sets necessary for team goals. * Competent on industry nuances and company policies. * Manage highly complex, escalated, and high-value contacts without guidance. * Ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities. **What You'll Bring:** * Work experience in customer service in retail or service-related industry. * Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality. * Excellent empathy, confidence, and patience. * Written communication skills with an aptitude for grammar and spelling accuracy. * Capable of multitasking in a fast-paced environment. * Self-reliant and ability to work with minimum supervision. * Research skills to troubleshoot customer issues. * Willing to be flexible in work hours where needed. * Genuine interest in live events, sports, and entertainment. **Work Schedule:** * The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid. * Schedule: Thurs/Fri, Sun/Mon, or Sun/Wed off * Hours are: 3:30pm-12:00am. * Hybrid model, not fully remote. 3 days in office and 2 days at home. **Bonus & Overtime Eligibility:** * $40,000 base salary with overtime eligibility, Bi-Annual bonuses, annual equity grant. * Any hours worked over 40/week are overtime eligible. **At arenaflex, You'll:** * See your favorite live events and performers on us! * Work in a hybrid environment that provides the option to split time between your home and a brand new, perk-filled office space. * Balance personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs. * Earn additional income through bonus incentives. * Save for your future through 401K Matching. If you're a customer service enthusiast who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our Expedited Resolutions Team as a Customer Service Representative and be part of a best-in-class team that's changing the way people experience live events. [Apply Job!]( Apply for this job