**Experienced Customer Service Representative (Nights and Weekends) Full-Time at arenaflex**

Join the arenaflex Expedited Resolutions Team as a Customer Service Representative and become an integral part of delivering exceptional experiences for our VIP customers. As a best-in-class team, we pride ourselves in creating unforgettable moments from the point of purchase until our customers enter the gates of their favorite events. If you're passionate about solving unique issues, sharing your technical expertise, and handling multiple tasks effectively and efficiently, we want to hear from you. **About arenaflex** arenaflex is a leading provider of event ticketing solutions, dedicated to connecting our customers to the events that excite them. With a commitment to exceptional customer experiences, we strive to create a seamless journey from purchase to event day. Our team is passionate about delivering best-in-class service, and we're looking for like-minded individuals to join our Expedited Resolutions Team. **Key Responsibilities** As a Customer Service Representative, you will be the primary point of contact for high-level customer inquiries via phone, chat, and email. Your key responsibilities will include: * Maintaining excellent customer experience with tone, empathy, confidence, and attention to detail * Developing and presenting solutions to customer issues efficiently and effectively * Updating internal order notes appropriately and ensuring proper procedures are followed during all customer interactions * Maintaining thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc. * Utilizing empathy and professionalism in every interaction to deliver a best-in-class customer experience **Career Progression** As a member of the Expedited Resolutions Team, you can expect your role expectations to progress as follows: * **30 days in**: Complete new hire orientation, learn how ticket marketplaces operate, and acclimate to team and company norms, business objectives, and arenaflex values. You will become familiar with company policies and processes, navigate and resolve non-complex calls, and complete training with a complete understanding of how this role plays an important part in lowering customer anxiety. * **90 days in**: Contribute to our approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety. You will maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives, and exhibit a deep understanding and application of industry and company processes. * **180 days in**: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings to advance skill sets necessary for team goals, and manage highly complex, escalated, and high-value contacts without guidance. You will be ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities. **What You'll Bring** To succeed in this role, you will bring: * Work experience in customer service in retail or service-related industry * Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality * Excellent empathy, confidence, and patience * Written communication skills with an aptitude for grammar and spelling accuracy * Capable of multitasking in a fast-paced environment * Self-reliant and ability to work with minimum supervision * Research skills to troubleshoot customer issues * Willing to be flexible in work hours where needed * Genuine interest in live events, sports, and entertainment **Work Schedule** As a Customer Service Representative, you will work a hybrid schedule with 3 days in office and 2 days at home. Your schedule will be: * The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid. * Schedule: Thurs/Fri, Sun/Mon, or Sun/Wed off * Hours are: 3:30pm-12:00am **Bonus & Overtime Eligibility** As a member of the arenaflex team, you will be eligible for: * $40,000 base salary with overtime eligibility * Bi-Annual bonuses * Annual equity grant * Any hours worked over 40/week are overtime eligible **Benefits at arenaflex** At arenaflex, you'll enjoy: * Seeing your favorite live events and performers on us! * Working in a hybrid environment that provides the option to split time between your home and a brand new, perk-filled office space * Balancing personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs * Earning additional income through bonus incentives * Saving for your future through 401K Matching **Join the arenaflex Team** If you're passionate about delivering exceptional customer experiences and have a genuine interest in live events, sports, and entertainment, we want to hear from you. Apply now to become a part of the arenaflex Expedited Resolutions Team and start your journey to delivering unforgettable moments for our VIP customers. Apply Job! Apply for this job