**Experienced Customer Service Representative (Nights and Weekends) – Delivering Exceptional Experiences for Vivid Seats' VIP Customers**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join blithequark's Expedited Resolutions Team as a Customer Service Representative (Nights and Weekends). As a key member of our team, you will play a critical role in connecting our VIP customers to the events that excite them, while embodying the values of empathy, confidence, and professionalism. **About blithequark** blithequark is a leading ticket marketplace that has been voted best Customer Service two years in a row by Newsweek. We pride ourselves in creating exceptional experiences from the point of purchase until our customers enter the gates. Our team is dedicated to providing best-in-class customer service, and we're looking for like-minded individuals to join our ranks. **Your Role in Delivering Exceptional Experiences** As a Customer Service Representative (Nights and Weekends), you will be the primary point of contact for high-level customer inquiries via phone, chat, and email. Your role will contribute significantly to the success of blithequark by: * Maintaining excellent customer experience with tone, empathy, confidence, and attention to detail * Developing and presenting solutions to customer issues efficiently and effectively * Updating internal order notes appropriately and ensuring proper procedures are followed during all customer interactions * Maintaining thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc. * Utilizing empathy and professionalism in every interaction to deliver a best-in-class customer experience **Your Progression as a Customer Service Representative** As you grow in your role, you can expect the following progression: * **30 days in**: Complete new hire orientation, learn about ticket marketplaces, acclimate to team and company norms, and become familiar with company policies and processes. * **90 days in**: Contribute to approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety. Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. * **180 days in**: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings to advance skill sets necessary for team goals, and manage highly complex, escalated, and high-value contacts without guidance. **What You'll Bring to the Table** To succeed in this role, you'll need: * Work experience in customer service in retail or service-related industry * Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality * Excellent empathy, confidence, and patience * Written communication skills with an aptitude for grammar and spelling accuracy * Capable of multitasking in a fast-paced environment * Self-reliant and ability to work with minimum supervision * Research skills to troubleshoot customer issues * Willing to be flexible in work hours where needed * Genuine interest in live events, sports, and entertainment **Work Schedule and Benefits** * The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid. * Schedule: Thurs/Fri, Sun/Mon, or Sun/Wed off * Hours are: 3:30pm-12:00am. * Hybrid model, not fully remote. 3 days in office and 2 days at home. * $40,000 base salary with overtime eligibility, Bi Annual bonuses, annual equity grant. * Any hours worked over 40/week are overtime eligible. * See your favorite live events and performers on us! * Work in a hybrid environment that provides the option to split time between your home and a brand new, perk-filled office space. * Balance personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs. * Earn additional income through bonus incentives. * Save for your future through 401K Matching **Ready to Join the Team?** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Join blithequark's Expedited Resolutions Team and become a key player in delivering best-in-class customer service to our VIP customers. Apply now and take the first step towards a rewarding career with blithequark! [Apply Job!]( Apply for this job