Experienced Customer Service Representative – Night Shift (Remote) at careerzynith
Join careerzynith, a leading player in the trucking and logistics industry, as we seek an exceptional Customer Service Representative to join our 3rd shift team. This fully remote position offers a unique opportunity to work from the comfort of your own home, while making a real impact in a mission-critical role. If you're a detail-oriented, calm-under-pressure individual with a passion for delivering top-notch customer service, we want to hear from you.
**About careerzynith**
careerzynith is a dynamic and innovative company that keeps freight moving across the country. With a strong focus on customer satisfaction and driver support, we're committed to providing a seamless experience for our customers and drivers alike. Our team is dedicated to excellence, and we're looking for like-minded individuals to join our ranks.
**The Role**
As a Customer Service Representative on our 3rd shift team, you'll play a critical role in scheduling, assigning, and monitoring loads to ensure top-notch customer service and driver support during overnight operations. Your attention to detail, excellent communication skills, and ability to multitask will be essential in balancing the needs of drivers, dispatchers, and customers to ensure smooth night operations.
**Key Responsibilities:**
* Accept, schedule, and assign loads using TruckMate or similar TMS
* Communicate with drivers and driver managers to align schedules and priorities
* Monitor load progress to ensure on-time pickup and delivery
* Address customer and driver concerns with professionalism and clarity
* Balance the needs of drivers, dispatchers, and customers to ensure smooth night operations
* Maintain records and input updates accurately within our systems
**What We're Looking For:**
* Prior experience in a transportation, dispatch, or logistics support role
* Familiarity with TruckMate is a strong plus
* Excellent written and verbal communication skills
* Strong attention to detail and multitasking abilities
* Ability to stay organized and focused during overnight hours
* Tech-savvy, self-motivated, and comfortable working independently
* Must be located in the U.S. and authorized to work in the U.S.
**Why You'll Love Working With Us:**
* 100% remote position – work from home
* Stable hours – consistent 3rd shift schedule, Sunday through Thursday
* Supportive team culture and responsive leadership
* Opportunity to grow with a company that values your contribution
* Make a real impact in a mission-critical role
**Benefits:**
* 401(k) plan with matching contributions
* Comprehensive dental insurance
* Flexible schedule to balance work and personal life
* Health insurance to protect you and your loved ones
* Paid time off to recharge and relax
* Vision insurance to keep your eyes healthy
* Work from home to enjoy the comfort and convenience of your own space
**Shift:**
* Overnight shift, Sunday through Thursday, 10:00 p.m. – 6:30 a.m. CST
**Work Location:**
* Remote – must live within 35 miles of Kaukauna, WI to ensure easy access to our office for training purposes
**Pay:**
* $20.00 - $23.00 per hour, depending on experience
**Expected Hours:**
* 40 hours per week, with opportunities for overtime
**How to Apply:**
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Join careerzynith and be part of a dynamic team that's shaping the future of the trucking and logistics industry.
Apply for this job
**About careerzynith**
careerzynith is a dynamic and innovative company that keeps freight moving across the country. With a strong focus on customer satisfaction and driver support, we're committed to providing a seamless experience for our customers and drivers alike. Our team is dedicated to excellence, and we're looking for like-minded individuals to join our ranks.
**The Role**
As a Customer Service Representative on our 3rd shift team, you'll play a critical role in scheduling, assigning, and monitoring loads to ensure top-notch customer service and driver support during overnight operations. Your attention to detail, excellent communication skills, and ability to multitask will be essential in balancing the needs of drivers, dispatchers, and customers to ensure smooth night operations.
**Key Responsibilities:**
* Accept, schedule, and assign loads using TruckMate or similar TMS
* Communicate with drivers and driver managers to align schedules and priorities
* Monitor load progress to ensure on-time pickup and delivery
* Address customer and driver concerns with professionalism and clarity
* Balance the needs of drivers, dispatchers, and customers to ensure smooth night operations
* Maintain records and input updates accurately within our systems
**What We're Looking For:**
* Prior experience in a transportation, dispatch, or logistics support role
* Familiarity with TruckMate is a strong plus
* Excellent written and verbal communication skills
* Strong attention to detail and multitasking abilities
* Ability to stay organized and focused during overnight hours
* Tech-savvy, self-motivated, and comfortable working independently
* Must be located in the U.S. and authorized to work in the U.S.
**Why You'll Love Working With Us:**
* 100% remote position – work from home
* Stable hours – consistent 3rd shift schedule, Sunday through Thursday
* Supportive team culture and responsive leadership
* Opportunity to grow with a company that values your contribution
* Make a real impact in a mission-critical role
**Benefits:**
* 401(k) plan with matching contributions
* Comprehensive dental insurance
* Flexible schedule to balance work and personal life
* Health insurance to protect you and your loved ones
* Paid time off to recharge and relax
* Vision insurance to keep your eyes healthy
* Work from home to enjoy the comfort and convenience of your own space
**Shift:**
* Overnight shift, Sunday through Thursday, 10:00 p.m. – 6:30 a.m. CST
**Work Location:**
* Remote – must live within 35 miles of Kaukauna, WI to ensure easy access to our office for training purposes
**Pay:**
* $20.00 - $23.00 per hour, depending on experience
**Expected Hours:**
* 40 hours per week, with opportunities for overtime
**How to Apply:**
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Join careerzynith and be part of a dynamic team that's shaping the future of the trucking and logistics industry.
Apply for this job