Experienced Customer Service Representative – National Sales (Hybrid: Onsite & Remote) (Central Region)
Join the careerzynith community of dedicated professionals who are passionate about delivering exceptional customer experiences in the food industry. As an Experienced Customer Service Representative – National Sales (Hybrid: Onsite & Remote) (Central Region) at careerzynith, you will play a vital role in providing top-notch service to our valued customers, ensuring their satisfaction, and driving business growth.
**About careerzynith**
careerzynith is a leading food distributor with a rich history of promoting from within, excellent training programs, and a continuous improvement focus. We are committed to fostering a culture of innovation, collaboration, and customer-centricity. Our team members are the backbone of our organization, and we strive to provide a supportive and inclusive work environment that encourages growth and development.
**Job Summary**
We are seeking an experienced customer service representative to join our National Sales team in the Central Region. This hybrid role will require approximately 90% remote work and 10% onsite work at our distribution center offices located in various cities across the Central Region. As a customer service representative, you will be responsible for providing exceptional service to our customers, resolving their inquiries and complaints, and ensuring their satisfaction with our products and services.
**Key Responsibilities**
- Receive and respond to inbound calls from customers, providing information about products and services, taking orders, and resolving complaints.
- Place outbound calls to customers to follow up on orders, provide product information, and offer solutions to their needs.
- Keep accurate records of customer interactions, transactions, and complaints, including details of inquiries, comments, and actions taken.
- Resolve customers' service or billing complaints, checking to ensure that appropriate changes were made to resolve their problems.
- Contact customers to respond to inquiries or notify them of claim results and any planned adjustments, referring unresolved complaints to designated departments for further action.
- Obtain and examine all relevant information to assess the validity of complaints and determine possible causes.
- Coordinate same-day deliveries and pickups for customers, process pickup requests from customers and the National Sales team, and respond to delivery/routing questions and issues from customers.
- Respond to product inquiries from customers, share new or additional services or products with customers, and compare disputed merchandise with original requisitions and information from invoices.
- Prepare invoices for returned goods, contact customers affected by product recalls and withdrawals, and recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.
**Relationships**
- Internal: Sales, Operations / Distribution / Support
- External: Customers
**What You Bring to the Table**
- Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred.
- Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus.
- Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.
**Work Environment and Culture**
As a customer service representative at careerzynith, you will have the opportunity to work in a dynamic and supportive environment that values collaboration, innovation, and customer-centricity. Our distribution center offices are located in various cities across the Central Region, and you will be required to work onsite approximately 1 time per month or occasionally for training. We offer a hybrid work arrangement, allowing you to balance your work and personal life.
**Compensation and Benefits**
- Competitive hourly rate: $17.50-$19.50 per hour, depending on experience and geographical location within the Central Region.
- Full US Foods Benefits – DAY 1!, including medical, dental, vision, 401K, life insurance, and much more.
- Overtime compensation.
- Opportunities for career growth and professional development.
- A supportive and inclusive work environment that encourages collaboration and innovation.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
We look forward to welcoming you to our careerzynith community of dedicated professionals!
Apply for this job
**About careerzynith**
careerzynith is a leading food distributor with a rich history of promoting from within, excellent training programs, and a continuous improvement focus. We are committed to fostering a culture of innovation, collaboration, and customer-centricity. Our team members are the backbone of our organization, and we strive to provide a supportive and inclusive work environment that encourages growth and development.
**Job Summary**
We are seeking an experienced customer service representative to join our National Sales team in the Central Region. This hybrid role will require approximately 90% remote work and 10% onsite work at our distribution center offices located in various cities across the Central Region. As a customer service representative, you will be responsible for providing exceptional service to our customers, resolving their inquiries and complaints, and ensuring their satisfaction with our products and services.
**Key Responsibilities**
- Receive and respond to inbound calls from customers, providing information about products and services, taking orders, and resolving complaints.
- Place outbound calls to customers to follow up on orders, provide product information, and offer solutions to their needs.
- Keep accurate records of customer interactions, transactions, and complaints, including details of inquiries, comments, and actions taken.
- Resolve customers' service or billing complaints, checking to ensure that appropriate changes were made to resolve their problems.
- Contact customers to respond to inquiries or notify them of claim results and any planned adjustments, referring unresolved complaints to designated departments for further action.
- Obtain and examine all relevant information to assess the validity of complaints and determine possible causes.
- Coordinate same-day deliveries and pickups for customers, process pickup requests from customers and the National Sales team, and respond to delivery/routing questions and issues from customers.
- Respond to product inquiries from customers, share new or additional services or products with customers, and compare disputed merchandise with original requisitions and information from invoices.
- Prepare invoices for returned goods, contact customers affected by product recalls and withdrawals, and recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.
**Relationships**
- Internal: Sales, Operations / Distribution / Support
- External: Customers
**What You Bring to the Table**
- Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred.
- Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus.
- Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.
**Work Environment and Culture**
As a customer service representative at careerzynith, you will have the opportunity to work in a dynamic and supportive environment that values collaboration, innovation, and customer-centricity. Our distribution center offices are located in various cities across the Central Region, and you will be required to work onsite approximately 1 time per month or occasionally for training. We offer a hybrid work arrangement, allowing you to balance your work and personal life.
**Compensation and Benefits**
- Competitive hourly rate: $17.50-$19.50 per hour, depending on experience and geographical location within the Central Region.
- Full US Foods Benefits – DAY 1!, including medical, dental, vision, 401K, life insurance, and much more.
- Overtime compensation.
- Opportunities for career growth and professional development.
- A supportive and inclusive work environment that encourages collaboration and innovation.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
We look forward to welcoming you to our careerzynith community of dedicated professionals!
Apply for this job