Experienced Customer Service Representative – National Remote Opportunity for Compassionate and Tech-Savvy Individuals to Make a Difference in Healthcare

Welcome to arenaflex: A Leader in Healthcare and Technology arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our team is dedicated to connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We pride ourselves on a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. As a customer service representative, you will play a vital role in advancing health equity on a global scale and making a positive impact on the communities we serve. Job Overview This is a full-time, 40 hours/week position, Monday through Friday, with flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 10:00pm EST. Occasional overtime may be required, given the business need. We offer weeks of on-the-job training, and the hours of the training will be aligned with your schedule. As a telecommuter, you will be required to adhere to arenaflex's Telecommuter Policy and have a dedicated work area established that is separated from other living areas and provides information privacy. Primary Responsibilities Answer incoming phone calls daily from patients and identify the type of assistance the customer needs Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed Research issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues Requirements and Qualifications To be successful in this role, you will need to possess the following essential qualifications: High School Diploma / GED Must be 18 years of age or older 1 year of customer service experience Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Ability to work full time (40 hours/week) Monday - Friday, with flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 10:00pm EST Preferred qualifications include: 1 year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools Prior health care experience Soft Skills and Competencies To excel in this role, you will need to demonstrate the following soft skills and competencies: Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner Proficient conflict management skills to resolve issues in a stressful situation Career Growth and Development Opportunities At arenaflex, we are committed to helping our employees grow and develop in their careers. You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role. We also provide development opportunities for other roles you may be interested in, so you can continue to learn and grow with our organization. Work Environment and Company Culture arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We believe that diversity creates a healthier atmosphere, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. Compensation and Benefits We offer a competitive compensation package, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). The hourly range for this position is $16.00 - $28.27 per hour, depending on factors such as local labor markets, education, work experience, certifications, etc. Conclusion If you are a compassionate and tech-savvy individual who is passionate about making a difference in healthcare, we encourage you to apply for this exciting opportunity. As a customer service representative at arenaflex, you will be part of a dynamic team that is dedicated to advancing health equity and improving the lives of millions of people around the world. Don't miss out on this chance to join a leader in the healthcare industry and start making a positive impact today. Apply for this job