**Experienced Customer Service Representative – Membership Development and Retention**
At arenaflex, we're on a mission to deliver legendary, lifetime service to our members. As a Customer Service Representative – Membership Development and Retention, you'll play a vital role in helping us achieve this goal. If you're a people person with a passion for delivering exceptional customer experiences, we want to hear from you!
**About arenaflex**
arenaflex is the largest federation of AAA clubs in the nation, with 14,000 employees in 21 states helping 17 million members. Our organization is built on a foundation of diversity, inclusion, and belonging, and we're committed to creating a workplace where all employees feel engaged, valued, and empowered to grow and develop long careers with us. With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we're seeking career-minded, service-driven professionals to join our team.
**Job Summary**
As a Customer Service Representative – Membership Development and Retention, you'll be responsible for delivering exceptional customer experiences through inbound phone calls, internet interactions, and other communication channels. You'll work directly with customers to resolve their issues, promote various products and services, and provide meaningful solutions to meet their needs. This is an entry-level trainee position within the Member Service Center (MSC), and you'll have the opportunity to develop your skills and knowledge in two other business lines within the MSC.
**Key Responsibilities**
* Receive and successfully resolve member service requests via the telephone or internet
* Mediate requests for service and possess the skill sets to achieve proficiency in two other business lines within the MSC
* Sell and promote various products and services to meet member needs
* Empower members by making service-policy exceptions on their behalf from an MRM perspective, ensuring member retention and satisfaction
* Meet goals at the minimum standard/threshold by the end of the 90-day training period
**What You'll Need**
* Prior customer service experience
* Must live within a 30-mile radius of the training location (1225 S Freeport Pkwy, Coppell, TX 75019)
* Demonstrate excellent communication skills (written, verbal, and listening)
* Ability to multi-task and perform well in a fast-paced environment
* Proficiency using computers while actively listening, both for data entry and complex computer navigation
* A flexible, "can-do" attitude to navigate our ever-changing environment
* High school diploma or equivalent
* Must be able to pass a background check and drug test
**What We Offer**
* Outstanding benefits, including health coverage for medical, dental, vision, and 401(K) saving plan with company match and pension
* In-person training schedule (9am to 6pm, M-F, and every other Saturday)
* Regular schedule (10:00am to 7:00pm, every other Saturday)
* $22/hour to start
* Paid training and growth opportunities
* Tuition assistance
* PTO for community volunteer programs
* Wellness program
* Employee discounts (membership, insurance, travel, entertainment, services, and more!)
**Why Join arenaflex?**
* We're a leader in the industry, with a national brand recognition and long-standing reputation since 1902
* We're committed to creating a workplace where all employees feel engaged, valued, and empowered to grow and develop long careers with us
* We offer a range of benefits and perks that support your physical, emotional, and financial well-being
* We're a team of passionate, service-driven professionals who are dedicated to delivering legendary, lifetime service to our members
**How to Apply**
If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Representative – Membership Development and Retention.
What We're Looking For
We're looking for individuals who are:
* Passionate about delivering exceptional customer experiences
* Strong communicators with excellent verbal and written skills
* Able to work in a fast-paced environment and prioritize tasks effectively
* Proficient in using computers and navigating complex systems
* Flexible and adaptable, with a "can-do" attitude
* Committed to ongoing learning and development
What We Offer
As a Customer Service Representative – Membership Development and Retention, you'll enjoy:
* Outstanding benefits, including health coverage, 401(K) saving plan, and pension
* In-person training schedule and regular schedule
* $22/hour to start
* Paid training and growth opportunities
* Tuition assistance
* PTO for community volunteer programs
* Wellness program
* Employee discounts (membership, insurance, travel, entertainment, services, and more!)
Why Join arenaflex?
We're a leader in the industry, with a national brand recognition and long-standing reputation since 1902. We're committed to creating a workplace where all employees feel engaged, valued, and empowered to grow and develop long careers with us. We offer a range of benefits and perks that support your physical, emotional, and financial well-being. We're a team of passionate, service-driven professionals who are dedicated to delivering legendary, lifetime service to our members.
How to Apply
If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Representative – Membership Development and Retention.
Don't miss out on this opportunity to join our team and start your career with arenaflex! Apply now and take the first step towards a rewarding and challenging role.
Apply Now
**About arenaflex**
arenaflex is the largest federation of AAA clubs in the nation, with 14,000 employees in 21 states helping 17 million members. Our organization is built on a foundation of diversity, inclusion, and belonging, and we're committed to creating a workplace where all employees feel engaged, valued, and empowered to grow and develop long careers with us. With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we're seeking career-minded, service-driven professionals to join our team.
**Job Summary**
As a Customer Service Representative – Membership Development and Retention, you'll be responsible for delivering exceptional customer experiences through inbound phone calls, internet interactions, and other communication channels. You'll work directly with customers to resolve their issues, promote various products and services, and provide meaningful solutions to meet their needs. This is an entry-level trainee position within the Member Service Center (MSC), and you'll have the opportunity to develop your skills and knowledge in two other business lines within the MSC.
**Key Responsibilities**
* Receive and successfully resolve member service requests via the telephone or internet
* Mediate requests for service and possess the skill sets to achieve proficiency in two other business lines within the MSC
* Sell and promote various products and services to meet member needs
* Empower members by making service-policy exceptions on their behalf from an MRM perspective, ensuring member retention and satisfaction
* Meet goals at the minimum standard/threshold by the end of the 90-day training period
**What You'll Need**
* Prior customer service experience
* Must live within a 30-mile radius of the training location (1225 S Freeport Pkwy, Coppell, TX 75019)
* Demonstrate excellent communication skills (written, verbal, and listening)
* Ability to multi-task and perform well in a fast-paced environment
* Proficiency using computers while actively listening, both for data entry and complex computer navigation
* A flexible, "can-do" attitude to navigate our ever-changing environment
* High school diploma or equivalent
* Must be able to pass a background check and drug test
**What We Offer**
* Outstanding benefits, including health coverage for medical, dental, vision, and 401(K) saving plan with company match and pension
* In-person training schedule (9am to 6pm, M-F, and every other Saturday)
* Regular schedule (10:00am to 7:00pm, every other Saturday)
* $22/hour to start
* Paid training and growth opportunities
* Tuition assistance
* PTO for community volunteer programs
* Wellness program
* Employee discounts (membership, insurance, travel, entertainment, services, and more!)
**Why Join arenaflex?**
* We're a leader in the industry, with a national brand recognition and long-standing reputation since 1902
* We're committed to creating a workplace where all employees feel engaged, valued, and empowered to grow and develop long careers with us
* We offer a range of benefits and perks that support your physical, emotional, and financial well-being
* We're a team of passionate, service-driven professionals who are dedicated to delivering legendary, lifetime service to our members
**How to Apply**
If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Representative – Membership Development and Retention.
What We're Looking For
We're looking for individuals who are:
* Passionate about delivering exceptional customer experiences
* Strong communicators with excellent verbal and written skills
* Able to work in a fast-paced environment and prioritize tasks effectively
* Proficient in using computers and navigating complex systems
* Flexible and adaptable, with a "can-do" attitude
* Committed to ongoing learning and development
What We Offer
As a Customer Service Representative – Membership Development and Retention, you'll enjoy:
* Outstanding benefits, including health coverage, 401(K) saving plan, and pension
* In-person training schedule and regular schedule
* $22/hour to start
* Paid training and growth opportunities
* Tuition assistance
* PTO for community volunteer programs
* Wellness program
* Employee discounts (membership, insurance, travel, entertainment, services, and more!)
Why Join arenaflex?
We're a leader in the industry, with a national brand recognition and long-standing reputation since 1902. We're committed to creating a workplace where all employees feel engaged, valued, and empowered to grow and develop long careers with us. We offer a range of benefits and perks that support your physical, emotional, and financial well-being. We're a team of passionate, service-driven professionals who are dedicated to delivering legendary, lifetime service to our members.
How to Apply
If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Representative – Membership Development and Retention.
Don't miss out on this opportunity to join our team and start your career with arenaflex! Apply now and take the first step towards a rewarding and challenging role.
Apply Now