**Experienced Customer Service Representative - Medicare (Contract-to-Hire) - Join arenaflex, a Leading Healthcare Insurance Provider**
At arenaflex, we're dedicated to delivering exceptional healthcare insurance solutions to our valued customers. As a leading provider in the industry, we're committed to fostering a culture of compassion, empathy, and outstanding service. We're seeking a highly skilled and compassionate Customer Service Representative to join our team on a contract-to-hire basis. As a Customer Service Representative - Medicare, you'll play a vital role in delivering top-notch service to our Medicare members, resolving issues, and answering questions related to claims, benefits, enrollment, and more. **About arenaflex** arenaflex is a renowned healthcare insurance provider, dedicated to making a positive impact on the lives of our customers. With a strong commitment to innovation, quality, and customer satisfaction, we strive to be the trusted partner for all healthcare insurance needs. Our team of experts is passionate about delivering exceptional service, and we're excited to welcome like-minded professionals to join our mission. **Key Details** * **Location:** 100% Remote (must be within a 1-hour radius of Philadelphia, PA 19103) * **Duration:** 3-month contract-to-hire * **Compensation:** Competitive salary * **Schedule:** Flexible, with rotating shifts including evenings, weekends, and holidays (37.5 hours/week, with opportunities for overtime) * **Number of Positions:** 20+ **Responsibilities** As a Customer Service Representative - Medicare, you'll be responsible for: * Handling customer inquiries and concerns via phone, providing empathetic and professional support * Resolving issues related to claims, benefits, enrollment, member portal, ID cards, and more * Working with customers to troubleshoot problems and provide solutions * Maintaining a high level of customer satisfaction, upholding the company's 5-star service standards **Requirements** To succeed in this role, you'll need: * **Call Center Experience:** Inbound customer service experience (no telesales) * **Customer Focus:** Excellent customer service skills, with a strong orientation towards service and empathy * **Communication Skills:** Strong verbal and written communication skills, with the ability to clearly convey complex information * **Technical Skills:** Ability to navigate multiple systems simultaneously * **eSkills Test:** Must score 80% or above **Preferred Qualifications** While not required, the following qualifications will make you an even stronger candidate: * **Education:** High school diploma or GED with 2+ years of customer service experience * **Industry Experience:** Healthcare industry experience, particularly in Medicare * **Medical Background:** Medical background or terminology experience **Why Join arenaflex?** At arenaflex, we offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. As a valued member of our team, you'll enjoy: * Flexible scheduling with rotating shifts * Opportunities for overtime and career advancement * Comprehensive training and development programs * A collaborative and supportive team environment * A competitive salary and benefits package **How to Apply** If you're a motivated and customer-focused professional looking to make a difference, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. Apply for this job Don't miss this chance to join a leading healthcare insurance provider and make a meaningful impact on the lives of our customers. Apply now to become a part of the arenaflex team! Apply for this job