**Experienced Customer Service Representative - Medicare | 100% Remote Contract-to-Hire Opportunity**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and have a knack for problem-solving? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative for a 3+ months contract-to-hire role. This exciting opportunity is 100% remote, allowing you to work from anywhere within a one-hour radius of Philadelphia, PA 19103. **About blithequark** blithequark is a leading provider of innovative solutions in the healthcare industry. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner for healthcare insurance providers. As a Customer Service Representative, you will be part of a talented team that shares your passion for delivering exceptional service and making a positive impact on people's lives. **Job Summary** We are seeking a highly skilled Customer Service Representative to join our team on a contract-to-hire basis. As a Medicare CSR, you will be responsible for handling claims, benefits, enrollment, member portal, ID cards, and other customer inquiries. Your primary goal will be to provide 5-star service to our customers, resolving problems and exceeding their expectations. **Key Responsibilities** * Handle inbound calls from customers regarding claims, benefits, enrollment, member portal, ID cards, and other related issues * Provide exceptional customer service, resolving problems and exceeding customer expectations * Work collaboratively with customers to understand their needs and provide solutions * Navigate through multiple systems to access customer information and resolve issues * Maintain accurate records of customer interactions and resolve issues in a timely manner * Participate in ongoing training and development to improve customer service skills and knowledge * Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction **Essential Qualifications** * Call Center Customer Service experience with a focus on inbound calls (no telesales) * Excellent customer-focused competencies, with a strong service-oriented approach * Empathy and strong problem-solving skills to handle complex customer issues * Strong verbal and written communication skills, with the ability to clearly communicate complex messages over the phone * Ability to navigate through multiple systems at a time * ALL candidates must score a 80% or above on eSkills test **Preferred Qualifications** * HS Diploma or GED with a minimum of 2 years of customer service experience/call center experience * Healthcare industry experience, particularly in the Medicare sector * Previous experience working in a call center environment with a focus on inbound calls * Medical background or experience working in a healthcare-related field * Strong knowledge of Medicare policies and procedures **Skills and Competencies** * Excellent customer service skills, with a focus on empathy and problem-solving * Strong verbal and written communication skills, with the ability to clearly communicate complex messages * Ability to navigate through multiple systems at a time * Strong analytical and problem-solving skills to resolve complex customer issues * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong time management and organizational skills to meet performance metrics **Career Growth Opportunities and Learning Benefits** As a Customer Service Representative at blithequark, you will have access to ongoing training and development opportunities to improve your customer service skills and knowledge. Our team is committed to helping you grow and succeed in your career, with opportunities for advancement and professional development. **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from anywhere within a one-hour radius of Philadelphia, PA 19103. Our team is collaborative and supportive, with a focus on delivering exceptional service and making a positive impact on people's lives. We value diversity, equity, and inclusion, and are committed to creating a workplace culture that is inclusive and respectful. **Compensation, Perks, and Benefits** As a contract-to-hire employee, you will receive competitive compensation and benefits, including: * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive training and development programs * Access to ongoing learning and professional development opportunities * Flexible work arrangements, including remote work options * Collaborative and supportive team environment **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your interest and resume to us, and we will be in touch to discuss your qualifications further. **Contact Information** For more information about this opportunity, please contact Ashu at [email protected]. **Apply Now** Apply Job! 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