Experienced Customer Service Representative – Medicaid Member Support
At careerzynith, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a valued member of our team, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services that empower governments and Fortune 100 companies to achieve their goals. With a strong commitment to excellence, we strive to make a positive impact in the lives of our clients and their constituents. Our team is passionate about delivering exceptional results, and we're seeking talented individuals who share our vision and values.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team in Des Moines, Iowa. As a Medicaid Member Support Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, ensuring that they receive accurate and objective information about program requirements.
**Responsibilities**
As a Customer Service Representative, you'll be responsible for:
* Acting as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
* Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately documenting enrollment requests and status changes
* Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
* Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements**
To be successful in this role, you'll need:
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* High School diploma or GED
* Background required
* Must reside within 1 hour driving distance from Des Moines, IA
**Preferred Qualifications**
* Excellent customer service skills
* Excellent phone etiquette skills
* Reliable internet access
* Ability to navigate a computer
* Ability to understand and utilize policy
* Excellent typing and grammar skills
**What We Offer**
As a valued member of our team, you'll enjoy:
* Competitive hourly rate of $18.00 per hour
* Paid training with equipment provided
* Full-time schedule (40 hours per week)
* Career growth opportunities
* PerkSpot employee discount program
* Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
**Work Environment and Culture**
At careerzynith, we value a positive, employee-friendly culture that supports our clients and our team members. Our work environment is collaborative, dynamic, and focused on delivering exceptional results. We're committed to creating a workplace that's inclusive, respectful, and empowering, where everyone has the opportunity to thrive and grow.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for Individuals with Disabilities**
If you need a reasonable accommodation to apply for or compete for employment with careerzynith, please submit your request through our website. We're committed to providing equal opportunities for all applicants and employees.
**Vaccination Policy**
While we don't require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at careerzynith.
**Apply Now**
Don't miss this opportunity to join our team and make a difference in the lives of our clients and their constituents. Apply now to become a valued member of our careerzynith team!
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services that empower governments and Fortune 100 companies to achieve their goals. With a strong commitment to excellence, we strive to make a positive impact in the lives of our clients and their constituents. Our team is passionate about delivering exceptional results, and we're seeking talented individuals who share our vision and values.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team in Des Moines, Iowa. As a Medicaid Member Support Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, ensuring that they receive accurate and objective information about program requirements.
**Responsibilities**
As a Customer Service Representative, you'll be responsible for:
* Acting as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
* Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately documenting enrollment requests and status changes
* Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
* Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements**
To be successful in this role, you'll need:
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* High School diploma or GED
* Background required
* Must reside within 1 hour driving distance from Des Moines, IA
**Preferred Qualifications**
* Excellent customer service skills
* Excellent phone etiquette skills
* Reliable internet access
* Ability to navigate a computer
* Ability to understand and utilize policy
* Excellent typing and grammar skills
**What We Offer**
As a valued member of our team, you'll enjoy:
* Competitive hourly rate of $18.00 per hour
* Paid training with equipment provided
* Full-time schedule (40 hours per week)
* Career growth opportunities
* PerkSpot employee discount program
* Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
**Work Environment and Culture**
At careerzynith, we value a positive, employee-friendly culture that supports our clients and our team members. Our work environment is collaborative, dynamic, and focused on delivering exceptional results. We're committed to creating a workplace that's inclusive, respectful, and empowering, where everyone has the opportunity to thrive and grow.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for Individuals with Disabilities**
If you need a reasonable accommodation to apply for or compete for employment with careerzynith, please submit your request through our website. We're committed to providing equal opportunities for all applicants and employees.
**Vaccination Policy**
While we don't require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at careerzynith.
**Apply Now**
Don't miss this opportunity to join our team and make a difference in the lives of our clients and their constituents. Apply now to become a valued member of our careerzynith team!
Apply for this job