**Experienced Customer Service Representative - Medicaid and Medicare Support**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join our team at blithequark as a Customer Service Representative, supporting Aetna Medicaid members and providers across the United States. **About blithequark** At blithequark, we're dedicated to revolutionizing the healthcare industry by providing innovative solutions that make healthcare more personal, convenient, and affordable. Our commitment to excellence is reflected in our Heart At Work Behaviors, which empower our colleagues to deliver exceptional service and drive meaningful change. As a member of our team, you'll be part of a vibrant community that values diversity, inclusion, and collaboration. **Job Summary** As a Customer Service Representative, you'll play a critical role in providing timely, accurate, and empathetic support to Aetna Medicaid members and providers. Your expertise will help resolve a wide range of inquiries, from eligibility and provider changes to requests for ID cards. With a strong focus on customer satisfaction, you'll work closely with our team to ensure seamless communication and exceptional service delivery. **Responsibilities** * Answer incoming member and provider calls, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs * Utilize high-speed internet connectivity with secure service via ethernet cable to ensure reliable and secure communication * Collaborate with colleagues to resolve complex issues and provide timely solutions * Meet performance standards, attendance requirements, and call quality goals * Participate in ongoing training and development to enhance skills and knowledge * Work from home, with occasional commutes to our Richmond, VA office for training or technical support **Required Qualifications** * High school diploma or equivalent * Ability to communicate effectively with members and providers orally and in written form * Strong customer service skills, with a focus on empathy, active listening, and problem-solving * Ability to work independently, with minimal supervision, and prioritize tasks effectively * Reliable high-speed internet connectivity with secure service via ethernet cable * Ability to meet performance standards, attendance requirements, and call quality goals **Preferred Qualifications** * Experience working remotely in a call center setting * Familiarity with Medicaid and Medicare programs * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities and deadlines **Compensation and Benefits** * Competitive hourly rate: $17.00 - $27.90 * Comprehensive benefits package, including medical, dental, and vision coverage * 401(k) retirement savings plan and Employee Stock Purchase Plan * Fully-paid term life insurance plan and short-term and long-term disability benefits * Paid Time Off (PTO) and paid holidays * Access to education assistance, free development courses, and a CVS store discount * Opportunities for career growth and professional development **Work Environment and Culture** * Remote work arrangement, with occasional commutes to our Richmond, VA office * Collaborative and dynamic team environment * Emphasis on work-life balance and employee well-being * Opportunities for professional growth and development * Recognition and rewards for outstanding performance and contributions **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience. **Equal Employment Opportunity** blithequark is an equal opportunity employer, committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. If you require a reasonable accommodation, please contact us at [email protected]. **COVID-19 Vaccination Policy** blithequark requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Apply for this job