**Experienced Customer Service Representative – Medicaid and Medicare Support**

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a valued member of our team, you'll play a vital role in providing top-notch support to our Medicaid and Medicare members and providers. If you're passionate about delivering outstanding service, have a strong work ethic, and thrive in a dynamic environment, we encourage you to join our team as an Experienced Customer Service Representative. **About arenaflex** arenaflex is a leading healthcare company that's committed to making a positive impact on people's lives. Our purpose is to bring our heart to every moment of your health, and we strive to deliver innovative solutions that make healthcare more personal, convenient, and affordable. With a strong focus on customer-centricity, we're dedicated to building long-lasting relationships with our members, providers, and communities. **Job Summary** As an Experienced Customer Service Representative, you'll be responsible for providing exceptional support to our Medicaid and Medicare members and providers through inbound calls. You'll assist with a range of inquiries, including eligibility, provider changes, and requests for ID cards. We're looking for a highly skilled and motivated individual who can deliver outstanding customer experiences, work effectively in a remote setting, and thrive in a fast-paced environment. **Responsibilities** * Answer inbound calls from Medicaid and Medicare members and providers, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs * Provide accurate and timely information to resolve member and provider issues * Utilize strong communication skills to build rapport with members and providers, ensuring a positive experience * Meet performance standards, attendance requirements, and call quality goals * Work from home with high-speed internet connectivity and secure service via ethernet cable (Wi-Fi is not permitted) * Participate in training and development programs to enhance skills and knowledge * Collaborate with colleagues to achieve team goals and objectives **Training and Development** * Comprehensive training program to ensure a smooth transition into the role * Ongoing coaching and feedback to support professional growth and development * Access to training resources and development opportunities to enhance skills and knowledge **Requirements** * High school diploma or equivalent * Ability to communicate effectively with members and providers orally and in written form * Strong customer service skills, with a focus on delivering exceptional experiences * Ability to work from home and prove self-sufficiency * Must commute to the office in Richmond, VA when unable to work from home due to prolonged technical problems * Ability to meet performance standards, attendance requirements, and call quality goals **Preferred Qualifications** * Experience working remotely in a call center setting * Experience with Medicaid and Medicare * Strong knowledge of healthcare benefits and services **Work Environment and Culture** * Remote work environment with high-speed internet connectivity and secure service via ethernet cable * Collaborative and dynamic team culture that values innovation, creativity, and customer-centricity * Opportunities for professional growth and development, with a focus on building a strong and diverse team **Compensation and Benefits** * Competitive hourly rate, with a pay range of $17.00 - $27.90 * Comprehensive benefits package, including medical, dental, and vision coverage * 401(k) retirement savings plan and Employee Stock Purchase Plan * Fully-paid term life insurance plan and short-term and long-term disability benefits * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year * Access to well-being programs, education assistance, free development courses, and a CVS store discount **Equal Employment Opportunity** arenaflex is an equal opportunity employer, committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). **How to Apply** If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply for this job