Experienced Customer Service Representative - Luxury Retail – Remote USA
Join the careerzynith team and ignite your career as a Customer Service Representative - Luxury Retail, working remotely in the USA. As a key member of our award-winning team, you'll be part of bringing humanity to business and delivering exceptional customer experiences for an iconic global luxury retail brand.
**About careerzynith**
careerzynith is a global leader in customer experience and technology, dedicated to making customers happy since 1982. We're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Our mission is to deliver amazing service and technology, while making sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
**What You'll Be Doing**
As a Customer Service Representative - Luxury Retail, you'll be the spark that brightens days for our customers. You'll support customers of an iconic global luxury retail brand, making use of your fashion sense and appreciation for exceptional service to help them shop, resolve questions about their orders, and resolve issues with white glove treatment. Your passion for exquisite, personalized service will shine through as you help customers, and you'll be part of a global team of curious lifelong learners guided by our company values.
**During a Typical Day, You'll**
* Answer incoming communications from customers
* Conduct research to provide answers for customers to resolve their issues
* Recommend products or services to close a sale
**What You Bring to the Role**
* An appreciation for high fashion brands and haute couture
* 1 year or more of customer service experience
* 1 year or more post-secondary education OR 2 years equivalent work experience
* Ability to recognize and solve problems of mid-to-high level customer service issues
* Computer experience
* High-speed internet (> 15 mbps)
* A USB wired headset (or a compatible headset)
* A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
**What You Can Expect**
* Supportive of your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* Base wage starting at $16 per hour plus performance bonus opportunities
* A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our careerzynith community is here for you as one dynamic, global family.
**You'll Report to**
* A Team Lead who will support and guide you throughout your career
**Why Join careerzynith?**
* Be part of a global team of customer experience experts
* Deliver exceptional customer experiences for an iconic global luxury retail brand
* Enjoy a supportive and inclusive work environment
* Develop your skills and career with our comprehensive training and development programs
* Enjoy a competitive salary and benefits package
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a flair for luxury retail, apply now to join the careerzynith team as a Customer Service Representative - Luxury Retail. Visit our website to learn more about our company culture and values, and to apply for this exciting opportunity.
Apply To This Job
Apply for this job
**About careerzynith**
careerzynith is a global leader in customer experience and technology, dedicated to making customers happy since 1982. We're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Our mission is to deliver amazing service and technology, while making sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
**What You'll Be Doing**
As a Customer Service Representative - Luxury Retail, you'll be the spark that brightens days for our customers. You'll support customers of an iconic global luxury retail brand, making use of your fashion sense and appreciation for exceptional service to help them shop, resolve questions about their orders, and resolve issues with white glove treatment. Your passion for exquisite, personalized service will shine through as you help customers, and you'll be part of a global team of curious lifelong learners guided by our company values.
**During a Typical Day, You'll**
* Answer incoming communications from customers
* Conduct research to provide answers for customers to resolve their issues
* Recommend products or services to close a sale
**What You Bring to the Role**
* An appreciation for high fashion brands and haute couture
* 1 year or more of customer service experience
* 1 year or more post-secondary education OR 2 years equivalent work experience
* Ability to recognize and solve problems of mid-to-high level customer service issues
* Computer experience
* High-speed internet (> 15 mbps)
* A USB wired headset (or a compatible headset)
* A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
**What You Can Expect**
* Supportive of your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* Base wage starting at $16 per hour plus performance bonus opportunities
* A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our careerzynith community is here for you as one dynamic, global family.
**You'll Report to**
* A Team Lead who will support and guide you throughout your career
**Why Join careerzynith?**
* Be part of a global team of customer experience experts
* Deliver exceptional customer experiences for an iconic global luxury retail brand
* Enjoy a supportive and inclusive work environment
* Develop your skills and career with our comprehensive training and development programs
* Enjoy a competitive salary and benefits package
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a flair for luxury retail, apply now to join the careerzynith team as a Customer Service Representative - Luxury Retail. Visit our website to learn more about our company culture and values, and to apply for this exciting opportunity.
Apply To This Job
Apply for this job