Experienced Customer Service Representative - Luxury Retail – Remote USA
Join careerzynith, a leading global customer experience company, and ignite your career in the luxury retail industry. As a Customer Service Representative - Luxury Retail working remotely, you'll be part of a dynamic team that brings humanity to business. careerzynith is proud to offer an award-winning employment experience, and our Great Place to Work certification in the United States speaks to the amazing purpose, team, and company culture that we've built.
**About careerzynith**
careerzynith is a global company that's been making customers happy since 1982. We help leading brands build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. Our team of experts talks, messages, texts, and video chats with millions of customers every day, creating exceptional experiences that start with you.
**Our Culture**
At careerzynith, we're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, delivering amazing service and technology, and humanity. We make it a point to ensure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
**What You'll Be Doing**
As a Customer Service Representative - Luxury Retail, you'll support customers of an iconic global luxury retail brand, providing exquisite, personalized service and helping them shop, resolve questions about their orders, and resolve issues with white glove treatment. You'll make use of your fashion sense and appreciation for exceptional service to deliver an outstanding customer experience.
**A Typical Day**
* Answer incoming communications from customers
* Conduct research to provide answers for customers to resolve their issues
* Make recommendations of products or services to close a sale
**What You Bring to the Role**
* An appreciation for high fashion brands and haute couture
* 1 year or more of customer service experience
* 1 year or more post-secondary education OR 2 years equivalent work experience
* Ability to recognize and solve problems of mid-to-high level customer service issues
* Computer experience
* High-speed internet (> 15 mbps)
* A USB wired headset (or a compatible headset)
* A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in
**What You Can Expect**
* Support for your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* Base wage starting at $16 per hour plus performance bonus opportunities
* A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives
**Visit our benefits website** [www.hellottecbenefits.com](http://www.hellottecbenefits.com) for more information.
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our careerzynith community is here for you as one dynamic, global family.
**You'll Report to a Team Lead**
You'll contribute to the success of the customer experience and the overall success of the team.
**Equal Opportunity Employer**
careerzynith is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**How to Apply**
If you're passionate about delivering exceptional customer service and have a flair for luxury retail, apply now to join our team at careerzynith. Visit our job registration page [https://remotejobs.trendingnewsgo.com/register-candidate/](https://remotejobs.trendingnewsgo.com/register-candidate/) to start your application.
Apply for this job
**About careerzynith**
careerzynith is a global company that's been making customers happy since 1982. We help leading brands build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. Our team of experts talks, messages, texts, and video chats with millions of customers every day, creating exceptional experiences that start with you.
**Our Culture**
At careerzynith, we're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, delivering amazing service and technology, and humanity. We make it a point to ensure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
**What You'll Be Doing**
As a Customer Service Representative - Luxury Retail, you'll support customers of an iconic global luxury retail brand, providing exquisite, personalized service and helping them shop, resolve questions about their orders, and resolve issues with white glove treatment. You'll make use of your fashion sense and appreciation for exceptional service to deliver an outstanding customer experience.
**A Typical Day**
* Answer incoming communications from customers
* Conduct research to provide answers for customers to resolve their issues
* Make recommendations of products or services to close a sale
**What You Bring to the Role**
* An appreciation for high fashion brands and haute couture
* 1 year or more of customer service experience
* 1 year or more post-secondary education OR 2 years equivalent work experience
* Ability to recognize and solve problems of mid-to-high level customer service issues
* Computer experience
* High-speed internet (> 15 mbps)
* A USB wired headset (or a compatible headset)
* A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in
**What You Can Expect**
* Support for your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* Base wage starting at $16 per hour plus performance bonus opportunities
* A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives
**Visit our benefits website** [www.hellottecbenefits.com](http://www.hellottecbenefits.com) for more information.
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our careerzynith community is here for you as one dynamic, global family.
**You'll Report to a Team Lead**
You'll contribute to the success of the customer experience and the overall success of the team.
**Equal Opportunity Employer**
careerzynith is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**How to Apply**
If you're passionate about delivering exceptional customer service and have a flair for luxury retail, apply now to join our team at careerzynith. Visit our job registration page [https://remotejobs.trendingnewsgo.com/register-candidate/](https://remotejobs.trendingnewsgo.com/register-candidate/) to start your application.
Apply for this job