Experienced Customer Service Representative – Logistics and Customer Support
At careerzynith, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional experiences. As a key member of our team, you'll play a vital role in building strong relationships with internal and external customers, ensuring that all specifications are met, and driving business growth through exceptional customer support.
**About careerzynith**
careerzynith is a leading organization in the logistics industry, dedicated to providing innovative solutions that meet the evolving needs of our customers. With a strong focus on customer satisfaction, we're committed to building a team of talented professionals who share our passion for delivering exceptional experiences.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team in South Hackensack, NJ. As a Customer Service Representative, you'll be responsible for building effective relationships with internal and external customers, acting as a liaison between various departments, and ensuring that all customer expectations are met. If you have a passion for delivering exceptional customer experiences and a strong background in logistics, we encourage you to apply for this exciting opportunity.
**Responsibilities**
As a Customer Service Representative at careerzynith, you'll have the following responsibilities:
* Build effective relationships with internal and external customers to ensure that all specifications are met.
* Act as a liaison between the Billing, Commercial, Support, Operations, and customers to ensure that all parties understand all customer expectations, including but not limited to:
+ Service level agreements (SLAs)
+ Job requirements
+ Schedule information
+ Special instructions
+ Delivery expectations
+ Cost components
+ Sell rates
* Answer and track all incoming customer inquiries/issues, owning and closing the issue. Provide regular timely and thorough responses to ensure customer satisfaction, especially for escalated issues.
* Schedule any pick-ups necessary for customers.
* Analyze customer schedules to ensure we meet expectations.
* Partner with internal departments to ensure alternative solutions are provided for the client if expectations are at risk.
* Meet all business unit goals and individual goals/metrics.
* Demonstrate professional behaviors at all times.
* Perform other duties as assigned.
**Requirements & Skills**
To be successful in this role, you'll need to possess the following qualifications and skills:
* Bachelor's degree in a discipline related to functional work roles with 3+ years of relevant work experience in international mail & parcel logistics, or demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
* Ability to apply broad work experience and knowledge when analyzing complex problems.
* Ability to consistently identify critical elements, variables, and alternatives to develop solutions.
* Ability to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
* Ability to communicate clearly and courteously with those who need to know of decisions/actions/problems.
* Ability to apply excellent business acumen and collaborative skills when resolving problems.
* Ability to apply excellent functional computer knowledge in utilizing Microsoft Windows, Microsoft Office software (highly recommended to be at least highly proficient in Microsoft Excel), MAC, or other technical tools in completing assignments.
**What We Offer**
As a valued member of our team, you'll enjoy the following benefits:
* Competitive hourly rate of $25-$26 per hour.
* Opportunity to work in a dynamic and fast-paced environment with a team of talented professionals.
* Comprehensive training and development programs to enhance your skills and knowledge.
* Collaborative and supportive work environment that encourages open communication and teamwork.
* Recognition and rewards for outstanding performance and contributions to the team.
* Opportunities for career growth and advancement within the organization.
**Work Environment and Culture**
At careerzynith, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals who share our values and passion. We offer a collaborative and dynamic work environment that encourages open communication, teamwork, and continuous learning.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Note**
This position is not open to 3rd party c2c agencies. No visa sponsorship is provided. All applicants must have permanent US work authorization and not require sponsorship now or in the future. Locals/daily commuting distance only, please; no remote or relocation.
Apply for this job
**About careerzynith**
careerzynith is a leading organization in the logistics industry, dedicated to providing innovative solutions that meet the evolving needs of our customers. With a strong focus on customer satisfaction, we're committed to building a team of talented professionals who share our passion for delivering exceptional experiences.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team in South Hackensack, NJ. As a Customer Service Representative, you'll be responsible for building effective relationships with internal and external customers, acting as a liaison between various departments, and ensuring that all customer expectations are met. If you have a passion for delivering exceptional customer experiences and a strong background in logistics, we encourage you to apply for this exciting opportunity.
**Responsibilities**
As a Customer Service Representative at careerzynith, you'll have the following responsibilities:
* Build effective relationships with internal and external customers to ensure that all specifications are met.
* Act as a liaison between the Billing, Commercial, Support, Operations, and customers to ensure that all parties understand all customer expectations, including but not limited to:
+ Service level agreements (SLAs)
+ Job requirements
+ Schedule information
+ Special instructions
+ Delivery expectations
+ Cost components
+ Sell rates
* Answer and track all incoming customer inquiries/issues, owning and closing the issue. Provide regular timely and thorough responses to ensure customer satisfaction, especially for escalated issues.
* Schedule any pick-ups necessary for customers.
* Analyze customer schedules to ensure we meet expectations.
* Partner with internal departments to ensure alternative solutions are provided for the client if expectations are at risk.
* Meet all business unit goals and individual goals/metrics.
* Demonstrate professional behaviors at all times.
* Perform other duties as assigned.
**Requirements & Skills**
To be successful in this role, you'll need to possess the following qualifications and skills:
* Bachelor's degree in a discipline related to functional work roles with 3+ years of relevant work experience in international mail & parcel logistics, or demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
* Ability to apply broad work experience and knowledge when analyzing complex problems.
* Ability to consistently identify critical elements, variables, and alternatives to develop solutions.
* Ability to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
* Ability to communicate clearly and courteously with those who need to know of decisions/actions/problems.
* Ability to apply excellent business acumen and collaborative skills when resolving problems.
* Ability to apply excellent functional computer knowledge in utilizing Microsoft Windows, Microsoft Office software (highly recommended to be at least highly proficient in Microsoft Excel), MAC, or other technical tools in completing assignments.
**What We Offer**
As a valued member of our team, you'll enjoy the following benefits:
* Competitive hourly rate of $25-$26 per hour.
* Opportunity to work in a dynamic and fast-paced environment with a team of talented professionals.
* Comprehensive training and development programs to enhance your skills and knowledge.
* Collaborative and supportive work environment that encourages open communication and teamwork.
* Recognition and rewards for outstanding performance and contributions to the team.
* Opportunities for career growth and advancement within the organization.
**Work Environment and Culture**
At careerzynith, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals who share our values and passion. We offer a collaborative and dynamic work environment that encourages open communication, teamwork, and continuous learning.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Note**
This position is not open to 3rd party c2c agencies. No visa sponsorship is provided. All applicants must have permanent US work authorization and not require sponsorship now or in the future. Locals/daily commuting distance only, please; no remote or relocation.
Apply for this job