**Experienced Customer Service Representative – Insurance and Benefits Marketing**
**Join arenaflex, a leading insurance and benefits marketing partner, as a Customer Service Representative and embark on a rewarding career journey.**
**About arenaflex**
arenaflex Affinity is a dynamic and growing company that has been a trusted partner to some of the largest and most iconic associations and organizations in the country for over 66 years. Our mission is to improve the lives of our clients, members, and internal team members by providing exceptional insurance and benefits marketing services. At arenaflex, we take pride in our commitment to serving our servicemembers and ensuring they have the coverages they need when they need it.
**Why Choose arenaflex?**
arenaflex offers a comprehensive benefits package that includes:
* Health benefits, including medical, dental, and vision coverage
* 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
* A prefunded optional Flexible Spending Account (FSA)
* 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability, and a $250 Wellness Benefit
* A medical plan with in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy
**Time Off and Holidays**
arenaflex understands the importance of work-life balance. We offer:
* 10 days of vacation your first year, with an additional day added each year
* 13 paid and closed holidays each year
* A regular call center schedule with the option to work fully remote after completing a comprehensive training program
**Job Summary**
As a Customer Service Representative at arenaflex, you will be responsible for providing exceptional service to our customers, including general service inquiries, resolving customer concerns, and educating customers on the value of our insurance and non-insurance products. This role is a key component of our customer satisfaction and retention strategy, and you will play a vital part in positioning our client brand as a leader in the industry.
**Essential Job Functions:**
* Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner, adhering to quality program metrics to ensure an excellent customer experience
* Update and maintain customer billing and eligibility information in all required and appropriate areas of the administrative system
* Process and fulfill customer requests in adherence with approved and prescribed policies and procedures
* Maintain current knowledge of policies, procedures, and product changes, including active offers to members
* Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience
* Perform other miscellaneous functions and special projects as assigned
* Soft Sales
**Requirements:**
* High school diploma or equivalent
* Two years of customer service experience, preferably in a high-volume customer call center
* Those with Claims experience may be eligible for a Level II position with the successful completion of training (as applicable)
* Knowledge of customer service principles and practices
* Good customer service skills
* Good verbal, written, and interpersonal skills
* Ability to work independently or as a team member
* Attention to detail
* Ability to work in a fast-paced and changing environment
* Ability to maintain composure in stressful situations and to manage or diffuse concerned customers
* Basic proficiency in MS Office
**Travel and Work Schedule:**
* No domestic travel required
* Regular call center schedule with the option to work fully remote after completing a comprehensive training program
**Salary and Benefits:**
* $18.00 per hour
* Comprehensive benefits package, including health insurance, 401K, and paid time off
* Opportunities for career growth and professional development
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join arenaflex and embark on a rewarding career journey that will challenge you to grow and succeed.
Apply now and take the first step towards a fulfilling career with arenaflex!
**About arenaflex**
arenaflex Affinity is a dynamic and growing company that has been a trusted partner to some of the largest and most iconic associations and organizations in the country for over 66 years. Our mission is to improve the lives of our clients, members, and internal team members by providing exceptional insurance and benefits marketing services. At arenaflex, we take pride in our commitment to serving our servicemembers and ensuring they have the coverages they need when they need it.
**Why Choose arenaflex?**
arenaflex offers a comprehensive benefits package that includes:
* Health benefits, including medical, dental, and vision coverage
* 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
* A prefunded optional Flexible Spending Account (FSA)
* 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability, and a $250 Wellness Benefit
* A medical plan with in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy
**Time Off and Holidays**
arenaflex understands the importance of work-life balance. We offer:
* 10 days of vacation your first year, with an additional day added each year
* 13 paid and closed holidays each year
* A regular call center schedule with the option to work fully remote after completing a comprehensive training program
**Job Summary**
As a Customer Service Representative at arenaflex, you will be responsible for providing exceptional service to our customers, including general service inquiries, resolving customer concerns, and educating customers on the value of our insurance and non-insurance products. This role is a key component of our customer satisfaction and retention strategy, and you will play a vital part in positioning our client brand as a leader in the industry.
**Essential Job Functions:**
* Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner, adhering to quality program metrics to ensure an excellent customer experience
* Update and maintain customer billing and eligibility information in all required and appropriate areas of the administrative system
* Process and fulfill customer requests in adherence with approved and prescribed policies and procedures
* Maintain current knowledge of policies, procedures, and product changes, including active offers to members
* Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience
* Perform other miscellaneous functions and special projects as assigned
* Soft Sales
**Requirements:**
* High school diploma or equivalent
* Two years of customer service experience, preferably in a high-volume customer call center
* Those with Claims experience may be eligible for a Level II position with the successful completion of training (as applicable)
* Knowledge of customer service principles and practices
* Good customer service skills
* Good verbal, written, and interpersonal skills
* Ability to work independently or as a team member
* Attention to detail
* Ability to work in a fast-paced and changing environment
* Ability to maintain composure in stressful situations and to manage or diffuse concerned customers
* Basic proficiency in MS Office
**Travel and Work Schedule:**
* No domestic travel required
* Regular call center schedule with the option to work fully remote after completing a comprehensive training program
**Salary and Benefits:**
* $18.00 per hour
* Comprehensive benefits package, including health insurance, 401K, and paid time off
* Opportunities for career growth and professional development
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join arenaflex and embark on a rewarding career journey that will challenge you to grow and succeed.
Apply now and take the first step towards a fulfilling career with arenaflex!