**Experienced Customer Service Representative – Insurance and Benefits Marketing**
At arenaflex, we're dedicated to improving the lives of our client members and internal members alike. As a leading insurance and benefits marketing partner to some of the largest and most iconic associations and organizations in the country, we're passionate about ensuring that our servicemembers have the coverages they need when they need it. For 66 years, we've been committed to delivering exceptional service and support to our customers, and we're looking for talented individuals like you to join our team.
**Why Join arenaflex?**
As a member of our team, you'll enjoy a comprehensive benefits package that includes:
* Health benefits, including medical, dental, and vision coverage
* 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
* A prefunded optional Flexible Spending Account (FSA)
* 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability, and a $250 Wellness Benefit
* A medical plan with in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy
**Time Off:**
We believe in work-life balance, which is why we offer:
* 10 days of vacation your first year, with an additional day added each year
* 13 paid and closed holidays each year
* A regular call center schedule, with the option to work fully remote after completing our comprehensive training program
**Position Summary:**
As a Member Benefits Advisor, you'll be responsible for providing exceptional service to our customers, including general service inquiries, resolving customer concerns, and educating customers on the value of our existing insurance and non-insurance products. This role is critical to our customer satisfaction and retention strategy, and we're looking for someone who is passionate about delivering outstanding service and support.
**Essential Job Functions:**
* Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner, adhering to our quality program metrics to ensure an excellent customer experience
* Update and maintain customer billing and eligibility information in all required and appropriate areas of our administrative system
* Process and fulfill customer requests in adherence with approved and prescribed policies and procedures
* Maintain current knowledge of policies, procedures, and product changes, including active offers to members
* Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience
* Perform other miscellaneous functions and special projects as assigned
* Soft Sales
**Requirements:**
* High school diploma or equivalent
* Two years of customer service experience, preferably in a high-volume customer call center
* Those with Claims experience may be eligible for a Level II position with the successful completion of training (as applicable)
* Knowledge of customer service principles and practices
* Good customer service skills
* Good verbal, written, and interpersonal skills
* Ability to work independently or as a team member
* Attention to detail
* Ability to work in a fast-paced and changing environment
* Ability to maintain composure in stressful situations and to manage or diffuse concerned customers
* Basic proficiency in MS Office
**Travel:**
No domestic travel is required for this role.
**Work Schedule:**
Our regular call center schedule is in place, with the first 60 days spent in-office for comprehensive training. Once training is complete, you'll have the opportunity to work fully remote.
**Salary:**
$18.00 per hour
If you're passionate about delivering exceptional customer service and support, and you're looking for a comprehensive benefits package and a dynamic work environment, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and help us continue to improve the lives of our client members and internal members alike.
**How to Apply:**
To apply for this role, please visit our website at [arenaflex website URL]. We look forward to hearing from you!
**Why Join arenaflex?**
As a member of our team, you'll enjoy a comprehensive benefits package that includes:
* Health benefits, including medical, dental, and vision coverage
* 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
* A prefunded optional Flexible Spending Account (FSA)
* 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability, and a $250 Wellness Benefit
* A medical plan with in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy
**Time Off:**
We believe in work-life balance, which is why we offer:
* 10 days of vacation your first year, with an additional day added each year
* 13 paid and closed holidays each year
* A regular call center schedule, with the option to work fully remote after completing our comprehensive training program
**Position Summary:**
As a Member Benefits Advisor, you'll be responsible for providing exceptional service to our customers, including general service inquiries, resolving customer concerns, and educating customers on the value of our existing insurance and non-insurance products. This role is critical to our customer satisfaction and retention strategy, and we're looking for someone who is passionate about delivering outstanding service and support.
**Essential Job Functions:**
* Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner, adhering to our quality program metrics to ensure an excellent customer experience
* Update and maintain customer billing and eligibility information in all required and appropriate areas of our administrative system
* Process and fulfill customer requests in adherence with approved and prescribed policies and procedures
* Maintain current knowledge of policies, procedures, and product changes, including active offers to members
* Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience
* Perform other miscellaneous functions and special projects as assigned
* Soft Sales
**Requirements:**
* High school diploma or equivalent
* Two years of customer service experience, preferably in a high-volume customer call center
* Those with Claims experience may be eligible for a Level II position with the successful completion of training (as applicable)
* Knowledge of customer service principles and practices
* Good customer service skills
* Good verbal, written, and interpersonal skills
* Ability to work independently or as a team member
* Attention to detail
* Ability to work in a fast-paced and changing environment
* Ability to maintain composure in stressful situations and to manage or diffuse concerned customers
* Basic proficiency in MS Office
**Travel:**
No domestic travel is required for this role.
**Work Schedule:**
Our regular call center schedule is in place, with the first 60 days spent in-office for comprehensive training. Once training is complete, you'll have the opportunity to work fully remote.
**Salary:**
$18.00 per hour
If you're passionate about delivering exceptional customer service and support, and you're looking for a comprehensive benefits package and a dynamic work environment, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and help us continue to improve the lives of our client members and internal members alike.
**How to Apply:**
To apply for this role, please visit our website at [arenaflex website URL]. We look forward to hearing from you!