Experienced Customer Service Representative II (Remote) – Healthcare Information Support
At careerzynith, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative II, you'll play a vital role in supporting our CDC INFO program, providing accurate and timely information to the public, healthcare providers, and public health professionals. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and thrive in a dynamic, fast-paced environment, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services that empower individuals, communities, and organizations to achieve their goals. With a strong commitment to excellence, we strive to make a positive impact in the lives of those we serve. Our team is comprised of talented professionals who share a passion for delivering exceptional results and making a difference.
**Job Summary**
As a Customer Service Representative II, you'll be responsible for providing exceptional customer service to clients via phone, email, chat, and other communication channels. You'll work closely with our team to resolve customer inquiries, provide accurate information, and ensure seamless communication. This is a remote position, and you'll have the flexibility to work from home while maintaining a high level of productivity and performance.
**Key Responsibilities**
* Provide exceptional customer service to clients via phone, email, chat, and other communication channels
* Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information
* Utilize databases and written materials to look up and provide information to clients
* Schedule appointments and send out kits as needed
* Maintain up-to-date knowledge of CDC Public Response, procedures, and policies
* Track and document all inquiries, appointments, and kits using CRM and applicable systems
* Meet Quality Assurance (QA) and other key performance metrics
* Escalate calls, emails, chat, scheduling, or kit-related issues to the appropriate designated group
* Continually look for and suggest process improvements to benefit careerzynith, CDC, and the public
**Essential Qualifications**
* High School diploma or equivalent required
* Minimum six (6) months customer service/administrative/call center experience required
* Must be able to speak and write English clearly and professionally
* Successfully complete the written assessment
* Highly effective communicator with strong ability to provide an excellent empathetic customer experience
* Excellent listening, comprehension, communications (verbal and written), problem-solving, and customer service skills
* Experience working with a PC, MS Word, and Outlook required
* Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
* Proven ability to work as a member of a team, as well as independently
* All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
* All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
**Preferred Qualifications**
* Previous experience with phone systems and headset preferred
* Must be able to work from home and comply with remote working policies and requirements
* Flexibility – required to work holidays, weekends, and/or weekends to meet operational needs
* Must be able to work alternate schedules
**Home Office Requirements**
* Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to www.speedtest.net)
* Preferred Windows or Mac (no Chromebooks or tablets)
* Hardwired internet (ethernet) connection
* Private work area and adequate power source
**What We Offer**
* Competitive salary range: $17.75 - $22.17 per hour
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Flexible work arrangements, including remote work options
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.
**Pay Transparency**
For positions on this contract, careerzynith will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services that empower individuals, communities, and organizations to achieve their goals. With a strong commitment to excellence, we strive to make a positive impact in the lives of those we serve. Our team is comprised of talented professionals who share a passion for delivering exceptional results and making a difference.
**Job Summary**
As a Customer Service Representative II, you'll be responsible for providing exceptional customer service to clients via phone, email, chat, and other communication channels. You'll work closely with our team to resolve customer inquiries, provide accurate information, and ensure seamless communication. This is a remote position, and you'll have the flexibility to work from home while maintaining a high level of productivity and performance.
**Key Responsibilities**
* Provide exceptional customer service to clients via phone, email, chat, and other communication channels
* Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information
* Utilize databases and written materials to look up and provide information to clients
* Schedule appointments and send out kits as needed
* Maintain up-to-date knowledge of CDC Public Response, procedures, and policies
* Track and document all inquiries, appointments, and kits using CRM and applicable systems
* Meet Quality Assurance (QA) and other key performance metrics
* Escalate calls, emails, chat, scheduling, or kit-related issues to the appropriate designated group
* Continually look for and suggest process improvements to benefit careerzynith, CDC, and the public
**Essential Qualifications**
* High School diploma or equivalent required
* Minimum six (6) months customer service/administrative/call center experience required
* Must be able to speak and write English clearly and professionally
* Successfully complete the written assessment
* Highly effective communicator with strong ability to provide an excellent empathetic customer experience
* Excellent listening, comprehension, communications (verbal and written), problem-solving, and customer service skills
* Experience working with a PC, MS Word, and Outlook required
* Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
* Proven ability to work as a member of a team, as well as independently
* All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
* All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
**Preferred Qualifications**
* Previous experience with phone systems and headset preferred
* Must be able to work from home and comply with remote working policies and requirements
* Flexibility – required to work holidays, weekends, and/or weekends to meet operational needs
* Must be able to work alternate schedules
**Home Office Requirements**
* Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to www.speedtest.net)
* Preferred Windows or Mac (no Chromebooks or tablets)
* Hardwired internet (ethernet) connection
* Private work area and adequate power source
**What We Offer**
* Competitive salary range: $17.75 - $22.17 per hour
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Flexible work arrangements, including remote work options
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.
**Pay Transparency**
For positions on this contract, careerzynith will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Apply for this job