Experienced Customer Service Representative I - Summer Employment Opportunity at careerzynith
**Join careerzynith's Dynamic Team and Shape the Future of Higher Education**
Are you a customer service enthusiast with a passion for helping students navigate the complexities of higher education? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further than careerzynith, a nonprofit 501(c)3 corporation dedicated to helping student borrowers repay their education loans and promoting access in higher education.
**About careerzynith**
careerzynith is a forward-thinking organization with a rich history of philanthropy and a strong commitment to improving student outcomes, especially for underserved students, families, and institutions. As we continue to evolve and expand our services, we're seeking a talented Customer Service Representative I to join our team for a summer employment opportunity. This is an exciting time to join careerzynith, with a unique intersection of stability and vision that creates a startup environment at a company with a stable foundation.
**Location and Status**
This position is a full-time temporary role with careerzynith, scheduled for 45 to 90 days of employment. The position is remote, allowing you to work from the comfort of your own home or office.
**Essential Duties and Responsibilities**
As a Customer Service Representative I, you will be responsible for:
* Participating in high-volume outbound and inbound call campaigns based on assigned call lists
* Adhering to approved call scripts and compliance guidelines
* Providing consistent high-quality service to customers
* Responding to customer questions while ensuring the highest standards of customer service
* Utilizing software, scripts, and tools appropriately
* Appropriately documenting all encounters in clear and concise online logs
* Employing empathic support to customers
* Performing all other duties and responsibilities as assigned
**Knowledge, Skills, and Abilities**
To succeed in this role, you will need:
* Good customer service skills
* Excellent verbal and written communication skills
* Professional phone voice and etiquette
* Ability to follow instructions and scripts
* Skilled in active listening
* Proficient with computers and good typing skills
* Strong time management and decision-making skills
* Knowledge of the FAFSA
* Knowledge of college financial aid and admissions processes
**Qualifications**
To be considered for this role, you will need:
* A high school diploma or equivalent
* Four to six months of customer service experience in a call center environment
* Preferred experience working in a college financial aid office or college administrative office
**Physical and Mental Demands**
This role requires:
* Occasional movement about when working inside the office
* Repetitive motion
* Regularly operating a computer, phone, and general office equipment
* Regularly handling, feeling, grasping objects and reaching across a work area
* Regularly communicating with other employees and on the phone, virtually, or in person with clients
* Visual acuity to view and enter information into computer and software systems
* Mental focus to maintain attention and exchange detailed and accurate information through oral and written communication
**Work Environment**
This role may be conducted remotely or in an office with a small cubicle environment. The office work environment is climate-controlled with no substantial exposure to adverse environmental conditions.
**Equal Employment Opportunity**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for higher education, we encourage you to apply for this exciting opportunity. Please submit your application through our website.
**Apply Now!**
Apply Job!
Apply for this job
Are you a customer service enthusiast with a passion for helping students navigate the complexities of higher education? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further than careerzynith, a nonprofit 501(c)3 corporation dedicated to helping student borrowers repay their education loans and promoting access in higher education.
**About careerzynith**
careerzynith is a forward-thinking organization with a rich history of philanthropy and a strong commitment to improving student outcomes, especially for underserved students, families, and institutions. As we continue to evolve and expand our services, we're seeking a talented Customer Service Representative I to join our team for a summer employment opportunity. This is an exciting time to join careerzynith, with a unique intersection of stability and vision that creates a startup environment at a company with a stable foundation.
**Location and Status**
This position is a full-time temporary role with careerzynith, scheduled for 45 to 90 days of employment. The position is remote, allowing you to work from the comfort of your own home or office.
**Essential Duties and Responsibilities**
As a Customer Service Representative I, you will be responsible for:
* Participating in high-volume outbound and inbound call campaigns based on assigned call lists
* Adhering to approved call scripts and compliance guidelines
* Providing consistent high-quality service to customers
* Responding to customer questions while ensuring the highest standards of customer service
* Utilizing software, scripts, and tools appropriately
* Appropriately documenting all encounters in clear and concise online logs
* Employing empathic support to customers
* Performing all other duties and responsibilities as assigned
**Knowledge, Skills, and Abilities**
To succeed in this role, you will need:
* Good customer service skills
* Excellent verbal and written communication skills
* Professional phone voice and etiquette
* Ability to follow instructions and scripts
* Skilled in active listening
* Proficient with computers and good typing skills
* Strong time management and decision-making skills
* Knowledge of the FAFSA
* Knowledge of college financial aid and admissions processes
**Qualifications**
To be considered for this role, you will need:
* A high school diploma or equivalent
* Four to six months of customer service experience in a call center environment
* Preferred experience working in a college financial aid office or college administrative office
**Physical and Mental Demands**
This role requires:
* Occasional movement about when working inside the office
* Repetitive motion
* Regularly operating a computer, phone, and general office equipment
* Regularly handling, feeling, grasping objects and reaching across a work area
* Regularly communicating with other employees and on the phone, virtually, or in person with clients
* Visual acuity to view and enter information into computer and software systems
* Mental focus to maintain attention and exchange detailed and accurate information through oral and written communication
**Work Environment**
This role may be conducted remotely or in an office with a small cubicle environment. The office work environment is climate-controlled with no substantial exposure to adverse environmental conditions.
**Equal Employment Opportunity**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for higher education, we encourage you to apply for this exciting opportunity. Please submit your application through our website.
**Apply Now!**
Apply Job!
Apply for this job