**Experienced Customer Service Representative I - Remote Opportunity at arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative I, you'll play a vital role in our mission to provide innovative insurance and protection solutions to our diverse range of customers and industries. If you're a customer-centric individual with a passion for delivering top-notch service, we'd love to have you join our team! **About arenaflex** arenaflex is an independent, customer-centered company, providing innovative insurance and protection solutions across a diverse range of customers and industries with more than $3.5 billion in managed premium and 2,000 associates across North America, Europe, and Australia. At arenaflex, we're committed to recruiting, developing, promoting, and retaining talented individuals of all backgrounds and life experiences in a safe and welcoming environment. Our teammates, customers, partners, owners, and the communities in which we live and operate benefit from us nurturing a diverse and inclusive company. **About BTIS** As part of the arenaflex group, Builders & Tradesmen's Insurance Services, Inc. (BTIS), is a dynamic and rapidly growing insurance MGA focused on offering a wide range of commercial line products to our customers through cutting-edge technology. We maintain a small business attitude and believe in building and fostering solid relationships through communication and genuine concern for our customers. **A Career with arenaflex Offers** * A fun, fast-paced culture * An opportunity to grow and develop your career * A workplace that supports and promotes workplace diversity, equity, and inclusion * Advancement Opportunities - Great place to start in Insurance! * On the job training and coaching by insurance professionals with over 20 years of experience * The chance to work with the best in the business! **Key Responsibilities** As a Customer Service Representative I, you'll be responsible for: * Providing a range of routine customer service and support to agents and carriers over the phone, through email or chat to service new existing accounts in a high call volume environment * Answering incoming phone calls with a positive and service-oriented attitude * Delivering a high level of customer satisfaction with the goal of creating an exceptional experience * Maintaining a continual working knowledge of our client's products, services, and promotions * Delivering service utilizing prescribed standards to supply accurate information to callers and resolve their issues * Research, resolve and communicates information back to the customer in a clear and educated manner * Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams * Complete a variety of forms and documents based on guidelines * Document all customer information, communications, and sales in CRM system * Review and process applications, binders and other documents required for policy issuance * Process policy endorsements, send time sensitive policy documents, handle various agent and carrier requests * Assist with creating and updating various processes * Organize policy files for proper documentation management * Work collaboratively with other team members and across departments to ensure accurate and timely completion of tasks * Provide excellent customer service internally and externally * Other responsibilities as assigned **Shift Requirements** The shift requirements are Monday-Friday 8:00am to 5:00pm PST. **What We Look For** * High school graduate or equivalent education * 1+ years of customer service experience, handling high volume phone calls * Excellent written and verbal communication skills with the ability to receive and make calls with confidence * Strong organizational and desk management skills * Strong multi-tasking abilities * Ability to be a team player collaborating with customers and others within the organization * Detail oriented to complete tasks accurately * Strong work ethic and time management skills * Working knowledge of Microsoft Office, web-based programs, and comfortable learning new software **Benefits** * Hybrid work option available * Competitive Medical, Dental, Vision, Disability, and Life insurance * 401k with Company Match * Generous Paid Vacation * Paid Holidays * Employee Referral Bonus **Compensation Range** The compensation range for this position is $18 - $22/hour depending on several factors including geographical location, relevant experience, skills, and knowledge pertaining to this role and industry. **Equal Employment Opportunity** The arenaflex Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants. **Accommodation for Applicants with Disabilities** Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process. **Apply Now!** If you're a motivated and customer-focused individual looking for a rewarding career opportunity, apply now to join our team at arenaflex! Apply for this job