**Experienced Customer Service Representative I - 1st Shift (Remote) at arenaflex**

Are you a customer-centric professional looking for a challenging and rewarding role in a dynamic environment? Do you have a passion for delivering exceptional service and building strong relationships with customers? If so, we invite you to join arenaflex as a Customer Service Representative I - 1st Shift (Remote). This exciting opportunity offers a competitive compensation package, a collaborative work environment, and the chance to grow your career in a rapidly evolving industry. **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower individuals and organizations to achieve their goals. With a strong commitment to excellence, customer satisfaction, and employee development, we strive to create a positive impact on our customers, communities, and the world at large. Our team is comprised of talented professionals who share a passion for delivering exceptional service, driving innovation, and making a difference. **Work Flexibility and Schedule** As a Customer Service Representative I - 1st Shift (Remote), you will have the flexibility to work from the comfort of your own home, with a schedule that aligns with our 1st shift hours. This role requires a strong work ethic, excellent communication skills, and the ability to work independently with minimal supervision. **Key Responsibilities** As a Customer Service Representative I, you will be responsible for providing exceptional customer service, resolving customer complaints, and building strong relationships with customers. Your key responsibilities will include: * Validating ship-to and replenishment locations of orders with sales and operations partners * Ensuring accuracy of PO (Bill Only, Ship and Bills, GHX, and other future EDI platforms) entry as the front line for data entry * Checking and validating accuracy of incoming surgery product usage cases * Providing phone support for inquiries from sales and healthcare professionals * Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken * Providing proactive updates on order status to accelerate billing process * Supporting Sales Department by providing answers to questions generated by telephone, e-mails, and fax * Building relationships with hospital billing specialists and supporting surgery product usage questions to accelerate billing process * Supporting Sales Reps in case of product usage pricing or discrepancies **What You Need** To succeed in this role, you will need: * High School Diploma or GED * Two (2) years' relevant work experience * Experience as an account representative (desired) * Proficiency in Oracle (desired) **Compensation and Benefits** arenaflex offers a competitive compensation package, including: * Hourly rate: $19.58 - $32.04 (plus bonus eligible) * Benefits package (details to be discussed during the hiring process) * Opportunities for career growth and professional development **Travel Percentage** As a Customer Service Representative I - 1st Shift (Remote), you can expect to travel occasionally (less than 10% of the time). **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **How to Apply** If you are a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **We Want to Hear From You!** At arenaflex, we believe that our employees are our greatest asset. We are committed to creating a positive and supportive work environment that fosters growth, development, and success. If this role sounds like a perfect fit, don't hesitate to apply today. Let's build the future together! Apply for this job