Experienced Customer Service Representative – Hybrid Call Center Opportunity at careerzynith
Are you a customer service professional looking for a new challenge? Do you have a passion for delivering exceptional experiences and a knack for navigating complex systems? Look no further than careerzynith, a certified women-owned small business with 35 years of experience in staffing for New York State. We're seeking a highly skilled and motivated Customer Service Representative to join our team in a hybrid call center role.
At careerzynith, we pride ourselves on our commitment to excellence and our dedication to helping healthcare professionals find rewarding employment opportunities. As a Customer Service Representative, you'll play a critical role in supporting our clients and their customers, providing top-notch service and guidance on a range of topics, including COBRA, billing eligibility, and insurance policies.
**About careerzynith**
careerzynith is a trusted partner in the healthcare staffing industry, with a proven track record of success in matching talented professionals with exciting opportunities. Our team is passionate about delivering exceptional service and building long-lasting relationships with our clients and candidates. As a women-owned small business, we're proud to be part of the New York State community and to have earned national certification as a women-owned business.
**Key Responsibilities**
As a Customer Service Representative at careerzynith, you'll be responsible for:
* Handling incoming calls and making outbound follow-ups as needed, updating phone status accordingly
* Navigating multiple systems, including phone software, documentation tools, and online resources
* Maintaining clear and accurate records of calls and actions
* Providing exceptional customer service and support to clients and their customers
* Responding to inquiries via phone and email about COBRA, billing eligibility, and general questions about policies and payments
* Collaborating with the Customer Service Supervisor to ensure seamless service delivery
**Schedule and Location**
This is a temporary position requiring a 3-month commitment, with strong potential for hire. The schedule is Monday through Friday, 8:30AM-5:00PM, with flexibility to report on-site if needed. Our office locations include Rochester, Buffalo, Syracuse, and Utica, and while this position is primarily remote, you must be available to report on-site if required.
**Pay and Benefits**
As a valued member of our team, you'll enjoy a competitive hourly rate of $16.29, with the opportunity to increase to $18.22 upon hire. We also offer a range of benefits and perks, including:
* Opportunities for career growth and professional development
* A supportive and collaborative work environment
* Flexible scheduling and remote work options
* Access to cutting-edge technology and tools
* A comprehensive benefits package, including health, dental, and vision insurance
**Essential Qualifications**
To succeed in this role, you'll need:
* 1-2 years of customer service experience, preferably in a call center or healthcare setting
* Excellent communication and interpersonal skills
* Ability to navigate multiple systems and software applications
* Strong problem-solving and analytical skills
* Proficiency in Microsoft Office and Google Suite
* High school diploma or equivalent required; associate's or bachelor's degree preferred
**Preferred Qualifications**
While not required, the following qualifications are highly desirable:
* Experience working in a healthcare or insurance setting
* Certification in customer service or a related field
* Bilingual or multilingual skills
* Experience with phone software and documentation tools
* Strong knowledge of COBRA, billing eligibility, and insurance policies
**Skills and Competencies**
To excel in this role, you'll need to demonstrate:
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to navigate multiple systems and software applications
* Proficiency in Microsoft Office and Google Suite
* Strong attention to detail and organizational skills
* Ability to work in a fast-paced, dynamic environment
* Strong customer service skills and a commitment to delivering exceptional experiences
**Career Growth Opportunities**
At careerzynith, we're committed to helping our team members grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:
* Develop your skills and knowledge in customer service, healthcare, and insurance
* Take on new challenges and responsibilities
* Collaborate with our team to deliver exceptional service and support
* Pursue professional development opportunities, including training and certification programs
**Work Environment and Company Culture**
careerzynith is a dynamic and supportive work environment, with a strong focus on teamwork and collaboration. As a member of our team, you'll enjoy:
* A flexible and remote-friendly work environment
* Opportunities to work with a diverse range of clients and customers
* Access to cutting-edge technology and tools
* A comprehensive benefits package, including health, dental, and vision insurance
* A supportive and inclusive company culture
**How to Apply**
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
[Apply Now](https://jobs.careerzynith.com/jb/-71625-Customer-Service-Call-Center-Hybrid-16-29-hr-Jobs-in-NY/12582550?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic)
Apply for this job
At careerzynith, we pride ourselves on our commitment to excellence and our dedication to helping healthcare professionals find rewarding employment opportunities. As a Customer Service Representative, you'll play a critical role in supporting our clients and their customers, providing top-notch service and guidance on a range of topics, including COBRA, billing eligibility, and insurance policies.
**About careerzynith**
careerzynith is a trusted partner in the healthcare staffing industry, with a proven track record of success in matching talented professionals with exciting opportunities. Our team is passionate about delivering exceptional service and building long-lasting relationships with our clients and candidates. As a women-owned small business, we're proud to be part of the New York State community and to have earned national certification as a women-owned business.
**Key Responsibilities**
As a Customer Service Representative at careerzynith, you'll be responsible for:
* Handling incoming calls and making outbound follow-ups as needed, updating phone status accordingly
* Navigating multiple systems, including phone software, documentation tools, and online resources
* Maintaining clear and accurate records of calls and actions
* Providing exceptional customer service and support to clients and their customers
* Responding to inquiries via phone and email about COBRA, billing eligibility, and general questions about policies and payments
* Collaborating with the Customer Service Supervisor to ensure seamless service delivery
**Schedule and Location**
This is a temporary position requiring a 3-month commitment, with strong potential for hire. The schedule is Monday through Friday, 8:30AM-5:00PM, with flexibility to report on-site if needed. Our office locations include Rochester, Buffalo, Syracuse, and Utica, and while this position is primarily remote, you must be available to report on-site if required.
**Pay and Benefits**
As a valued member of our team, you'll enjoy a competitive hourly rate of $16.29, with the opportunity to increase to $18.22 upon hire. We also offer a range of benefits and perks, including:
* Opportunities for career growth and professional development
* A supportive and collaborative work environment
* Flexible scheduling and remote work options
* Access to cutting-edge technology and tools
* A comprehensive benefits package, including health, dental, and vision insurance
**Essential Qualifications**
To succeed in this role, you'll need:
* 1-2 years of customer service experience, preferably in a call center or healthcare setting
* Excellent communication and interpersonal skills
* Ability to navigate multiple systems and software applications
* Strong problem-solving and analytical skills
* Proficiency in Microsoft Office and Google Suite
* High school diploma or equivalent required; associate's or bachelor's degree preferred
**Preferred Qualifications**
While not required, the following qualifications are highly desirable:
* Experience working in a healthcare or insurance setting
* Certification in customer service or a related field
* Bilingual or multilingual skills
* Experience with phone software and documentation tools
* Strong knowledge of COBRA, billing eligibility, and insurance policies
**Skills and Competencies**
To excel in this role, you'll need to demonstrate:
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to navigate multiple systems and software applications
* Proficiency in Microsoft Office and Google Suite
* Strong attention to detail and organizational skills
* Ability to work in a fast-paced, dynamic environment
* Strong customer service skills and a commitment to delivering exceptional experiences
**Career Growth Opportunities**
At careerzynith, we're committed to helping our team members grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:
* Develop your skills and knowledge in customer service, healthcare, and insurance
* Take on new challenges and responsibilities
* Collaborate with our team to deliver exceptional service and support
* Pursue professional development opportunities, including training and certification programs
**Work Environment and Company Culture**
careerzynith is a dynamic and supportive work environment, with a strong focus on teamwork and collaboration. As a member of our team, you'll enjoy:
* A flexible and remote-friendly work environment
* Opportunities to work with a diverse range of clients and customers
* Access to cutting-edge technology and tools
* A comprehensive benefits package, including health, dental, and vision insurance
* A supportive and inclusive company culture
**How to Apply**
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
[Apply Now](https://jobs.careerzynith.com/jb/-71625-Customer-Service-Call-Center-Hybrid-16-29-hr-Jobs-in-NY/12582550?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic)
Apply for this job