**Experienced Customer Service Representative – Home Improvement Industry**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy adapting to changing situations? If so, we invite you to join our dynamic team at blithequark as a Customer Service Representative. As a key member of our contact center, you will play a vital role in ensuring that our customers receive the highest level of service and support throughout their home improvement journey. **About blithequark** blithequark is a leading provider of lead and workflow management solutions for the home improvement industry. Our innovative platform powers over $3 billion in annual sales, and our full-service contact center in Fort Lauderdale, Florida, is dedicated to delivering exceptional customer experiences. With a commitment to excellence and a passion for innovation, we are shaping the future of the home improvement industry. **The Role** As a Customer Service Representative at blithequark, you will be responsible for providing top-notch support to our customers through inbound and outbound calls. You will be the primary point of contact for our customers, ensuring that their expectations are met and managed throughout the lifespan of their project. Your exceptional communication skills, adaptability, and enthusiasm will make you a valuable asset to our team. **Responsibilities** • Answer incoming calls and respond to customer requests in a timely and professional manner • Work in a fast-paced environment, adapting to changing situations and priorities • Book appointments for customers with a high degree of data accuracy • Maintain excellent written and verbal communication skills, ensuring that all interactions are clear and concise • Identify and escalate issues to supervisors, ensuring that customer concerns are addressed promptly • Provide information and explanations to customers, ensuring that they are informed and empowered to make decisions • Maintain and improve quality results by adhering to standards and guidelines • Collaborate with colleagues to achieve team goals and objectives • Participate in ongoing training and development programs to enhance skills and knowledge **Essential Qualifications** • High school graduate or equivalent • Minimum of one year experience in an inbound/outbound call center or retail environment • Excellent oral and written communication skills • Ability to multitask, speaking on the phone, using the computer, and typing simultaneously • Ability to type at least 25 words per minute • Experience in providing exceptional customer service and maintaining established quality requirements • Ability to pass a background check **Preferred Qualifications** • Experience in the home improvement industry • Previous experience in a contact center environment • Certification in customer service or a related field • Bilingual or multilingual skills **What We Offer** • Opportunity to work from home (after completing a one-week in-office onboarding/training period) • Competitive hourly rate • $15,000 life insurance policy (company-paid) • 401(k) plan eligibility after one year of service, with a company match of up to 4% • Weekly/monthly gift card drawings/contests for meeting goals • Career learning and development programs • Casual dress code **Work Environment and Culture** Our contact center is a dynamic and fast-paced environment, where teamwork and collaboration are essential. We are committed to creating a positive and inclusive work culture, where employees feel valued and supported. Our team members are passionate about delivering exceptional customer experiences and are dedicated to making a difference in the lives of our customers. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, and we will contact you if you become selected for a virtual interview. Apply Now! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and abilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Apply for this job