**Experienced Customer Service Representative – Home Improvement Industry**
At arenaflex, we're revolutionizing the way home improvement businesses manage leads and workflow. As a leader in the industry, we're committed to providing exceptional customer service to our clients, and we're looking for a talented and enthusiastic Customer Service Representative to join our team.
**About arenaflex**
arenaflex is a dynamic and innovative company that has been acquired by Financeit in 2017. Our company specializes in lead and workflow management, powering over $3 billion in annual sales for some of North America's largest home improvement businesses. Our full-service contact center in Fort Lauderdale, Florida, is the main point of contact for our customers, ensuring that their expectations are met and managed throughout the lifespan of their project.
**The Role**
We're seeking an experienced and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for providing exceptional customer service to our clients, answering incoming calls, and responding to customer requests in a fast-paced environment. You'll also be responsible for maintaining excellent written and verbal communication skills, adapting to fast-changing guidelines, and identifying and escalating issues to supervisors.
**Responsibilities**
* Answer incoming calls and respond to customer requests in a timely and professional manner
* Work in a fast-paced environment, adapting to changing priorities and guidelines
* Book appointments for members with a high degree of data accuracy
* Maintain excellent written and verbal communication skills on a consistent basis
* Identify and escalate issues to supervisors, ensuring that customer concerns are addressed promptly
* Inform clients by explaining procedures, answering questions, and providing information
* Maintain and improve quality results by adhering to standards and guidelines
* Collaborate with colleagues to achieve team goals and objectives
* Participate in ongoing training and development programs to improve skills and knowledge
**Essential Qualifications**
* High school graduate or G.E.D.
* Minimum of one year experience in an inbound/outbound call center or retail environment
* Excellent oral and written communication skills
* Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously
* Ability to type at least 25 words per minute
* Experience in providing exceptional customer service and maintaining established quality requirements
* Ability to pass a background check
**Preferred Qualifications**
* Experience in the home improvement industry
* Previous experience in a customer-facing role
* Knowledge of CRM software and other customer service tools
* Ability to work in a remote or hybrid environment
**What We Offer**
* Opportunity to work from home (after completing a one-week in-office onboarding/training program)
* Competitive hourly rate
* $15,000 Life Insurance (Company Paid)
* 401K plan eligibility after 1 year of service with company match of up to 4%
* Weekly/monthly gift card drawings/contests for meeting goals
* Career learning and development programs
* Casual dress code
**Work Environment and Company Culture**
arenaflex is committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our company culture values teamwork, innovation, and customer satisfaction. We're proud to offer a range of benefits and perks that support the well-being and success of our employees.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you! Please submit your application, and we'll contact you if you become selected for a virtual interview.
Apply Now
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, and we're committed to providing accommodations for candidates taking part in all aspects of the selection process.
Apply Now
**About arenaflex**
arenaflex is a dynamic and innovative company that has been acquired by Financeit in 2017. Our company specializes in lead and workflow management, powering over $3 billion in annual sales for some of North America's largest home improvement businesses. Our full-service contact center in Fort Lauderdale, Florida, is the main point of contact for our customers, ensuring that their expectations are met and managed throughout the lifespan of their project.
**The Role**
We're seeking an experienced and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for providing exceptional customer service to our clients, answering incoming calls, and responding to customer requests in a fast-paced environment. You'll also be responsible for maintaining excellent written and verbal communication skills, adapting to fast-changing guidelines, and identifying and escalating issues to supervisors.
**Responsibilities**
* Answer incoming calls and respond to customer requests in a timely and professional manner
* Work in a fast-paced environment, adapting to changing priorities and guidelines
* Book appointments for members with a high degree of data accuracy
* Maintain excellent written and verbal communication skills on a consistent basis
* Identify and escalate issues to supervisors, ensuring that customer concerns are addressed promptly
* Inform clients by explaining procedures, answering questions, and providing information
* Maintain and improve quality results by adhering to standards and guidelines
* Collaborate with colleagues to achieve team goals and objectives
* Participate in ongoing training and development programs to improve skills and knowledge
**Essential Qualifications**
* High school graduate or G.E.D.
* Minimum of one year experience in an inbound/outbound call center or retail environment
* Excellent oral and written communication skills
* Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously
* Ability to type at least 25 words per minute
* Experience in providing exceptional customer service and maintaining established quality requirements
* Ability to pass a background check
**Preferred Qualifications**
* Experience in the home improvement industry
* Previous experience in a customer-facing role
* Knowledge of CRM software and other customer service tools
* Ability to work in a remote or hybrid environment
**What We Offer**
* Opportunity to work from home (after completing a one-week in-office onboarding/training program)
* Competitive hourly rate
* $15,000 Life Insurance (Company Paid)
* 401K plan eligibility after 1 year of service with company match of up to 4%
* Weekly/monthly gift card drawings/contests for meeting goals
* Career learning and development programs
* Casual dress code
**Work Environment and Company Culture**
arenaflex is committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our company culture values teamwork, innovation, and customer satisfaction. We're proud to offer a range of benefits and perks that support the well-being and success of our employees.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you! Please submit your application, and we'll contact you if you become selected for a virtual interview.
Apply Now
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, and we're committed to providing accommodations for candidates taking part in all aspects of the selection process.
Apply Now