Experienced Customer Service Representative – Home-Based Collections Specialist
**Join careerzynith's Remote Customer Service Team and Enjoy a Rewarding Career with Competitive Pay and Benefits**
Are you a customer service enthusiast with a passion for resolving complex issues and providing exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join careerzynith's Remote Customer Service Team as a Home-Based Collections Specialist.
**About careerzynith**
As a Fortune 50 company with over 400,000 team members worldwide, careerzynith is one of America's leading retailers. Our mission is to help all families discover the joy of everyday life by providing a unique shopping experience that combines style, value, and convenience. At careerzynith, we prioritize relationships, invest in our team members' growth, and strive to win together as one team.
**The careerzynith Enterprise Services (AES) Organization**
Our AES organization is at the forefront of innovation, driving conversations with customers and team members alike. From customer service specialists and product designers to supplier managers and financial analysts, AES encompasses key and high-visibility areas that elevate and nurture careerzynith's exceptional reputation. We foster a culture of responsive, informed, and dedicated service providers, delivering exceptional experiences through our company's services that our team members can rely on.
**About the Role**
As a Home-Based Collections Specialist, you will play a critical role in resolving customer issues and negotiating bill arrangements for both inbound and outbound collections. You will provide a personalized experience with credit accountholders, treating them with respect and appreciation, and demonstrating courtesy and friendliness while identifying various accountholder segments and offering suitable solutions.
**Key Responsibilities:**
* Interact with customers and negotiate bill arrangements for both inbound and outbound collections
* Provide a personalized experience with credit accountholders, treating them with respect and appreciation, and demonstrating courtesy and friendliness
* Identify various accountholder segments and offer suitable solutions
* Demonstrate problem-solving skills through probing or making guidelines for handling exceptional account situations (e.g., bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.)
* Work in a multi-media environment (emails, phone calls, chat messages, and letters) that is fast-paced and requires prioritization
* Meet or exceed performance metrics and quality standards
**About You:**
* High School Diploma or GED
* Ability to work a flexible schedule, including nights, weekends, and holidays
* 1-2 years of previous customer service or customer support experience
* Ability to interact with customers, team members, and internal business partners with a professional, friendly, empathetic style, and de-escalate as needed
* Excellent verbal and written communication skills, including listening, negotiating, and decision-making abilities
* Experience handling escalated customer complaints
* Ability to apply various facts and reasserts to respond to questions, identify problems, and resolve customer issues
* Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
* Access to a home workspace that is free from noise distractions
* Hardwired internet at your home location (using an Ethernet cable to directly connect the Target-issued laptop to the modem or router)
* Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
* Ability to interact through a Target-issued internet digital camera for required meetings, training, and/or interactions
* Ability to securely lift and carry up to 25 pounds of equipment
**Why Join careerzynith?**
* Competitive pay rate of $18/hour
* Comprehensive benefits package, including medical, vision, dental, life insurance, and more
* 401(k) plan with company match
* Employee discount
* Quick-term disability
* Long-term disability
* Paid sick leave
* Paid national holidays
* Paid vacation
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals.
Apply Now!
Apply for this job
Are you a customer service enthusiast with a passion for resolving complex issues and providing exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join careerzynith's Remote Customer Service Team as a Home-Based Collections Specialist.
**About careerzynith**
As a Fortune 50 company with over 400,000 team members worldwide, careerzynith is one of America's leading retailers. Our mission is to help all families discover the joy of everyday life by providing a unique shopping experience that combines style, value, and convenience. At careerzynith, we prioritize relationships, invest in our team members' growth, and strive to win together as one team.
**The careerzynith Enterprise Services (AES) Organization**
Our AES organization is at the forefront of innovation, driving conversations with customers and team members alike. From customer service specialists and product designers to supplier managers and financial analysts, AES encompasses key and high-visibility areas that elevate and nurture careerzynith's exceptional reputation. We foster a culture of responsive, informed, and dedicated service providers, delivering exceptional experiences through our company's services that our team members can rely on.
**About the Role**
As a Home-Based Collections Specialist, you will play a critical role in resolving customer issues and negotiating bill arrangements for both inbound and outbound collections. You will provide a personalized experience with credit accountholders, treating them with respect and appreciation, and demonstrating courtesy and friendliness while identifying various accountholder segments and offering suitable solutions.
**Key Responsibilities:**
* Interact with customers and negotiate bill arrangements for both inbound and outbound collections
* Provide a personalized experience with credit accountholders, treating them with respect and appreciation, and demonstrating courtesy and friendliness
* Identify various accountholder segments and offer suitable solutions
* Demonstrate problem-solving skills through probing or making guidelines for handling exceptional account situations (e.g., bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.)
* Work in a multi-media environment (emails, phone calls, chat messages, and letters) that is fast-paced and requires prioritization
* Meet or exceed performance metrics and quality standards
**About You:**
* High School Diploma or GED
* Ability to work a flexible schedule, including nights, weekends, and holidays
* 1-2 years of previous customer service or customer support experience
* Ability to interact with customers, team members, and internal business partners with a professional, friendly, empathetic style, and de-escalate as needed
* Excellent verbal and written communication skills, including listening, negotiating, and decision-making abilities
* Experience handling escalated customer complaints
* Ability to apply various facts and reasserts to respond to questions, identify problems, and resolve customer issues
* Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
* Access to a home workspace that is free from noise distractions
* Hardwired internet at your home location (using an Ethernet cable to directly connect the Target-issued laptop to the modem or router)
* Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
* Ability to interact through a Target-issued internet digital camera for required meetings, training, and/or interactions
* Ability to securely lift and carry up to 25 pounds of equipment
**Why Join careerzynith?**
* Competitive pay rate of $18/hour
* Comprehensive benefits package, including medical, vision, dental, life insurance, and more
* 401(k) plan with company match
* Employee discount
* Quick-term disability
* Long-term disability
* Paid sick leave
* Paid national holidays
* Paid vacation
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals.
Apply Now!
Apply for this job