Experienced Customer Service Representative – Healthcare Remote Work Opportunity
At careerzynith, we're dedicated to delivering exceptional wellbeing experiences that empower individuals to thrive. Our team is passionate about making a positive impact, and we're seeking a talented Customer Service Representative to join our remote workforce. If you're driven by a desire to help others and excel in a dynamic environment, we invite you to explore this exciting opportunity.
**Why Join careerzynith?**
At careerzynith, we're more than just a company – we're a community of like-minded individuals who share a common goal: to improve lives through exceptional wellbeing experiences. Our team members are the heartbeat of our organization, and we're committed to fostering a culture that values empathy, compassion, and collaboration. As a Customer Service Representative, you'll be part of a growing team that's passionate about making a difference.
**Position Overview:**
As a Customer Service Representative, you'll be the primary point of contact for patients, providing exceptional support and guidance throughout their journey. Your role will involve:
* Answering incoming medical services contact center calls, offering assistance to our community seniors
* Gathering and verifying patient data using standard computer software and systems
* Utilizing critical thinking skills to identify patient needs, including potential emergency calls, and routing calls to the appropriate resource according to standard operating procedures
* Reporting all call data according to supported working procedures
* Employing effective communication techniques to elicit information, build trust, and provide reassurance to patients
* Accurately identifying patient concerns and documenting according to convention
* Meeting quality assurance requirements and other key performance metrics, including reliability and participation
**Essential Qualifications:**
* High school diploma or equivalent
* 2+ years of customer service experience, preferably in a healthcare call center environment
* Excellent listening, empathy, communication, and critical thinking skills, with a focus on first-call resolution and building value for the patient
* Experience with Google Suite applications
* Experience with data entry and call documentation
* Strong verbal and written communication skills
* Familiarity with clinical terminology
**Key Attributes and Abilities:**
* Infectious and positive attitude, inspiring others and modeling the behaviors of fundamental beliefs and core values
* Collaborative team player who contributes valuable ideas and input and can be relied upon to meet responsibilities
* Ability to work within the careerzynith wellbeing culture by facing challenges and difficulties with energy and enthusiasm
* Proactive and results-driven individual who defines work in terms of achievement and can be relied upon to complete objectives
* Demonstrated ability to handle sensitive information with confidentiality
* Capacity to work cross-functionally with different teams; ability to work independently with minimal supervision
* Excellent organizational, time management, and multitasking skills with strong attention to detail
* Phenomenal written and verbal communication skills; willingness to communicate with senior-level management, suppliers, and healthcare plans
* Strong relational and presentation skills
* Strong decision-making and critical thinking skills
* Results-oriented with a focus on quality performance and delivery
* Enthusiasm for diversity and awareness towards the target patient population
**What We Offer:**
* Comprehensive compensation and benefits package:
+ Medical, dental, vision, disability, and life insurance
+ 401(k) with company match
+ Paid time off
+ Paid holidays
* We're an equal opportunity employer. All candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
* Position availability is remote from Florida or Oklahoma only. You must reside in or be relocating to one of these states.
**How to Apply:**
If you're passionate about delivering exceptional customer service and making a positive impact, we invite you to apply for this exciting opportunity. Please visit our website to submit your application:
Apply Now!
Apply for this job
**Why Join careerzynith?**
At careerzynith, we're more than just a company – we're a community of like-minded individuals who share a common goal: to improve lives through exceptional wellbeing experiences. Our team members are the heartbeat of our organization, and we're committed to fostering a culture that values empathy, compassion, and collaboration. As a Customer Service Representative, you'll be part of a growing team that's passionate about making a difference.
**Position Overview:**
As a Customer Service Representative, you'll be the primary point of contact for patients, providing exceptional support and guidance throughout their journey. Your role will involve:
* Answering incoming medical services contact center calls, offering assistance to our community seniors
* Gathering and verifying patient data using standard computer software and systems
* Utilizing critical thinking skills to identify patient needs, including potential emergency calls, and routing calls to the appropriate resource according to standard operating procedures
* Reporting all call data according to supported working procedures
* Employing effective communication techniques to elicit information, build trust, and provide reassurance to patients
* Accurately identifying patient concerns and documenting according to convention
* Meeting quality assurance requirements and other key performance metrics, including reliability and participation
**Essential Qualifications:**
* High school diploma or equivalent
* 2+ years of customer service experience, preferably in a healthcare call center environment
* Excellent listening, empathy, communication, and critical thinking skills, with a focus on first-call resolution and building value for the patient
* Experience with Google Suite applications
* Experience with data entry and call documentation
* Strong verbal and written communication skills
* Familiarity with clinical terminology
**Key Attributes and Abilities:**
* Infectious and positive attitude, inspiring others and modeling the behaviors of fundamental beliefs and core values
* Collaborative team player who contributes valuable ideas and input and can be relied upon to meet responsibilities
* Ability to work within the careerzynith wellbeing culture by facing challenges and difficulties with energy and enthusiasm
* Proactive and results-driven individual who defines work in terms of achievement and can be relied upon to complete objectives
* Demonstrated ability to handle sensitive information with confidentiality
* Capacity to work cross-functionally with different teams; ability to work independently with minimal supervision
* Excellent organizational, time management, and multitasking skills with strong attention to detail
* Phenomenal written and verbal communication skills; willingness to communicate with senior-level management, suppliers, and healthcare plans
* Strong relational and presentation skills
* Strong decision-making and critical thinking skills
* Results-oriented with a focus on quality performance and delivery
* Enthusiasm for diversity and awareness towards the target patient population
**What We Offer:**
* Comprehensive compensation and benefits package:
+ Medical, dental, vision, disability, and life insurance
+ 401(k) with company match
+ Paid time off
+ Paid holidays
* We're an equal opportunity employer. All candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
* Position availability is remote from Florida or Oklahoma only. You must reside in or be relocating to one of these states.
**How to Apply:**
If you're passionate about delivering exceptional customer service and making a positive impact, we invite you to apply for this exciting opportunity. Please visit our website to submit your application:
Apply Now!
Apply for this job