Experienced Customer Service Representative – Healthcare Provider Support
At careerzynith, we're dedicated to delivering exceptional healthcare experiences for our providers and their patients. As a key member of our team, the Experienced Customer Service Representative – Healthcare Provider Support will play a vital role in ensuring timely and accurate information is provided to healthcare providers through multi-channel communication. If you're passionate about delivering outstanding customer service and have a knack for resolving complex issues, we want to hear from you!
**About careerzynith**
careerzynith is a leading healthcare organization committed to improving the lives of our members and the communities we serve. With a strong focus on innovation, quality, and customer satisfaction, we're constantly seeking talented individuals who share our passion for delivering exceptional healthcare experiences. Our team is comprised of dedicated professionals who are driven to make a positive impact, and we're excited to welcome like-minded individuals to join our mission.
**Responsibilities**
As an Experienced Customer Service Representative – Healthcare Provider Support, you'll be responsible for:
* Serving as the advocate for healthcare providers by demonstrating accountability and ownership to resolve issues in a timely and professional manner.
* Providing exceptional customer service to healthcare providers through multi-channel communication, including phone and chat, to ensure they receive accurate and timely information.
* Quickly and effectively triaging contacts from healthcare professionals to identify and address their needs.
* Seeking to understand and identify the needs of healthcare providers, answering questions, and resolving issues in a way that exceeds their expectations.
* Researching and dissecting complex prior authorization and claim issues to avoid repeat calls and provider dissatisfaction.
* Collaborating effectively with multiple internal partners to ensure timely resolution of issues and provide seamless support to healthcare providers.
* Influencing healthcare providers to utilize self-service digital tools for faster resolution and improved customer experience.
**Requirements**
To be successful in this role, you'll need:
* A High School Diploma / GED or equivalent work experience.
* Must be 18 years of age or older.
* At least 1+ year of customer service experience with analyzing and solving customer concerns.
* Experience with computer and Windows PC applications, including the ability to navigate and learn new systems.
* The ability to type at a speed of 35-40+ WPM with 90% accuracy.
* Ability to work any full-time (40 hours/week), 8-hour shift between 10:35 AM - 7:05 PM CST, with occasional overtime, weekends, and holidays.
**Nice-to-haves**
While not required, the following skills and experiences would be beneficial:
* Prior healthcare experience and knowledge of healthcare terminology.
* Experience in a related environment using phones and computers as primary job tools.
**Benefits**
As a valued member of our team, you'll enjoy:
* Comprehensive benefits package, including medical, dental, and vision coverage.
* Incentive and recognition programs to reward your hard work and dedication.
* Equity stock purchase opportunities to help you grow your wealth.
* 401k contribution to support your long-term financial goals.
**Work Environment and Company Culture**
At careerzynith, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is comprised of dedicated professionals who are passionate about delivering exceptional healthcare experiences. We believe in fostering a culture of collaboration, innovation, and continuous learning, and we're excited to welcome like-minded individuals to join our mission.
**Career Growth Opportunities and Learning Benefits**
careerzynith is committed to helping you grow and develop your skills and career. We offer a range of training programs, mentorship opportunities, and professional development resources to support your growth and success. Whether you're looking to advance your career or transition to a new role, we're committed to helping you achieve your goals.
**How to Apply**
If you're passionate about delivering exceptional customer service and have a knack for resolving complex issues, we want to hear from you! Apply now to join our team and become a part of careerzynith's mission to deliver exceptional healthcare experiences.
Apply Now!
Apply for this job
**About careerzynith**
careerzynith is a leading healthcare organization committed to improving the lives of our members and the communities we serve. With a strong focus on innovation, quality, and customer satisfaction, we're constantly seeking talented individuals who share our passion for delivering exceptional healthcare experiences. Our team is comprised of dedicated professionals who are driven to make a positive impact, and we're excited to welcome like-minded individuals to join our mission.
**Responsibilities**
As an Experienced Customer Service Representative – Healthcare Provider Support, you'll be responsible for:
* Serving as the advocate for healthcare providers by demonstrating accountability and ownership to resolve issues in a timely and professional manner.
* Providing exceptional customer service to healthcare providers through multi-channel communication, including phone and chat, to ensure they receive accurate and timely information.
* Quickly and effectively triaging contacts from healthcare professionals to identify and address their needs.
* Seeking to understand and identify the needs of healthcare providers, answering questions, and resolving issues in a way that exceeds their expectations.
* Researching and dissecting complex prior authorization and claim issues to avoid repeat calls and provider dissatisfaction.
* Collaborating effectively with multiple internal partners to ensure timely resolution of issues and provide seamless support to healthcare providers.
* Influencing healthcare providers to utilize self-service digital tools for faster resolution and improved customer experience.
**Requirements**
To be successful in this role, you'll need:
* A High School Diploma / GED or equivalent work experience.
* Must be 18 years of age or older.
* At least 1+ year of customer service experience with analyzing and solving customer concerns.
* Experience with computer and Windows PC applications, including the ability to navigate and learn new systems.
* The ability to type at a speed of 35-40+ WPM with 90% accuracy.
* Ability to work any full-time (40 hours/week), 8-hour shift between 10:35 AM - 7:05 PM CST, with occasional overtime, weekends, and holidays.
**Nice-to-haves**
While not required, the following skills and experiences would be beneficial:
* Prior healthcare experience and knowledge of healthcare terminology.
* Experience in a related environment using phones and computers as primary job tools.
**Benefits**
As a valued member of our team, you'll enjoy:
* Comprehensive benefits package, including medical, dental, and vision coverage.
* Incentive and recognition programs to reward your hard work and dedication.
* Equity stock purchase opportunities to help you grow your wealth.
* 401k contribution to support your long-term financial goals.
**Work Environment and Company Culture**
At careerzynith, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is comprised of dedicated professionals who are passionate about delivering exceptional healthcare experiences. We believe in fostering a culture of collaboration, innovation, and continuous learning, and we're excited to welcome like-minded individuals to join our mission.
**Career Growth Opportunities and Learning Benefits**
careerzynith is committed to helping you grow and develop your skills and career. We offer a range of training programs, mentorship opportunities, and professional development resources to support your growth and success. Whether you're looking to advance your career or transition to a new role, we're committed to helping you achieve your goals.
**How to Apply**
If you're passionate about delivering exceptional customer service and have a knack for resolving complex issues, we want to hear from you! Apply now to join our team and become a part of careerzynith's mission to deliver exceptional healthcare experiences.
Apply Now!
Apply for this job