Experienced Customer Service Representative – Healthcare and Dental Benefits
**Join careerzynith, a leading provider of recruitment and staffing services, as we seek a highly skilled and compassionate Customer Service Representative to join our team. As a remote worker, you will have the flexibility to work from the comfort of your own home while providing exceptional customer service to our clients. If you're passionate about delivering outstanding service, have a strong background in healthcare administration, and are looking for a new challenge, we encourage you to apply.**
**About careerzynith**
careerzynith is a family-owned Recruitment and Staffing Services company that has been providing recruitment and payroll services to our customers for years. We are proud to be an SBA certified Women-Owned Small Business (WOSB) and Texas certified Historically Underutilized Business (TxHub). Our mission is to provide top-notch recruitment and staffing services to our customers, who directly support State and/or Federal funded programs. We are committed to building long-term relationships with our clients and candidates, and we strive to create a positive and inclusive work environment for all.
**Job Summary**
As a Customer Service Representative on our team, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat. You will be the primary point of contact for customers seeking information about their dental benefits, eligibility, provider information, claims, pre-estimates/pre-authorizations, grievance and appeals, fulfillment requests, and other miscellaneous inquiries. You will also be responsible for assisting customers with billing inquiries, policy changes, and account updates, and escalating complex issues to higher-level representatives or supervisors as needed.
**Key Responsibilities**
* Respond to customer inquiries via phone, email, and chat in a timely and professional manner, ensuring that clients feel supported and valued.
* Assist customers with billing inquiries, policy changes, and account updates.
* Escalate complex issues to higher-level representatives or supervisors as needed.
* Thoroughly document all customer transactions in our host system.
* Ensure compliance to all regulatory guidelines.
* Answer 80+ calls per day.
* Maintain a quality score of 95% or greater.
* Perform other duties as assigned.
**Requirements**
* Minimum of High School or GED High school diploma or equivalent required.
* At least 2 years of customer service experience in a call center environment, or 1 year of healthcare administrative experience or related required.
* Excellent listening skills to appropriately handle calls.
* Excellent verbal and written communication skills in the English language.
* Outstanding customer service skills.
* Knowledge of dental terminology and practices.
* Working knowledge of Microsoft Office (Excel, Outlook, and Word).
* Minimum typing speed of 40 wpm.
* Bilingual preferred.
**Preferred Qualifications**
* Experience working in a healthcare or dental administrative setting.
* Familiarity with dental benefits and insurance plans.
* Strong problem-solving and analytical skills.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
* Strong communication and interpersonal skills.
**What We Offer**
* Competitive hourly rate.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Opportunities for career growth and professional development.
* A dynamic and supportive work environment.
**Work Environment**
As a remote worker, you will have the flexibility to work from the comfort of your own home. You will be required to work a standard schedule of 9:00 AM to 5:30 PM EST, with breaks and lunches scheduled. You will be expected to maintain a high level of productivity and meet performance standards, including answering 80+ calls per day and maintaining a quality score of 95% or greater.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Apply for this job
**About careerzynith**
careerzynith is a family-owned Recruitment and Staffing Services company that has been providing recruitment and payroll services to our customers for years. We are proud to be an SBA certified Women-Owned Small Business (WOSB) and Texas certified Historically Underutilized Business (TxHub). Our mission is to provide top-notch recruitment and staffing services to our customers, who directly support State and/or Federal funded programs. We are committed to building long-term relationships with our clients and candidates, and we strive to create a positive and inclusive work environment for all.
**Job Summary**
As a Customer Service Representative on our team, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat. You will be the primary point of contact for customers seeking information about their dental benefits, eligibility, provider information, claims, pre-estimates/pre-authorizations, grievance and appeals, fulfillment requests, and other miscellaneous inquiries. You will also be responsible for assisting customers with billing inquiries, policy changes, and account updates, and escalating complex issues to higher-level representatives or supervisors as needed.
**Key Responsibilities**
* Respond to customer inquiries via phone, email, and chat in a timely and professional manner, ensuring that clients feel supported and valued.
* Assist customers with billing inquiries, policy changes, and account updates.
* Escalate complex issues to higher-level representatives or supervisors as needed.
* Thoroughly document all customer transactions in our host system.
* Ensure compliance to all regulatory guidelines.
* Answer 80+ calls per day.
* Maintain a quality score of 95% or greater.
* Perform other duties as assigned.
**Requirements**
* Minimum of High School or GED High school diploma or equivalent required.
* At least 2 years of customer service experience in a call center environment, or 1 year of healthcare administrative experience or related required.
* Excellent listening skills to appropriately handle calls.
* Excellent verbal and written communication skills in the English language.
* Outstanding customer service skills.
* Knowledge of dental terminology and practices.
* Working knowledge of Microsoft Office (Excel, Outlook, and Word).
* Minimum typing speed of 40 wpm.
* Bilingual preferred.
**Preferred Qualifications**
* Experience working in a healthcare or dental administrative setting.
* Familiarity with dental benefits and insurance plans.
* Strong problem-solving and analytical skills.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
* Strong communication and interpersonal skills.
**What We Offer**
* Competitive hourly rate.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Opportunities for career growth and professional development.
* A dynamic and supportive work environment.
**Work Environment**
As a remote worker, you will have the flexibility to work from the comfort of your own home. You will be required to work a standard schedule of 9:00 AM to 5:30 PM EST, with breaks and lunches scheduled. You will be expected to maintain a high level of productivity and meet performance standards, including answering 80+ calls per day and maintaining a quality score of 95% or greater.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Apply for this job