**Experienced Customer Service Representative – Federal Student Aid Loan Servicing**

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark, a leading provider of innovative solutions to the public sector, as a Customer Service Representative for our Federal Student Aid Loan Servicing program. **About blithequark** At blithequark, we're dedicated to helping individuals and families achieve their goals through education and financial empowerment. Our team of experts is committed to delivering exceptional service, ensuring that every interaction with our customers is a positive and memorable experience. As a Customer Service Representative, you'll play a vital role in helping us achieve our mission, working closely with our customers to resolve their inquiries and concerns in a timely and professional manner. **Job Summary** We're seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you'll be responsible for responding to incoming calls, emails, and chats, as well as making outbound calls to customers regarding Federal Student Aid (FSA) Loan Servicing. You'll work closely with our customers to resolve their inquiries and concerns, providing accurate and timely information to ensure their satisfaction. **Responsibilities** * Respond to incoming calls, emails, and chats from customers regarding FSA Loan Servicing * Make outbound calls to customers to resolve their inquiries and concerns * Utilize computerized systems, knowledgebase, and standard technology to respond to inquiries and perform job duties * Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests * Support Contact Center expectations, as well as departmental and corporate policies and procedures * Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks * Assist with Credit Bureau Requests utilizing established processes and procedures * Refer escalated calls or inquiries to appropriate levels as needed **Requirements** * High School diploma or equivalent with 6 months of customer service experience * Must be able to speak, read, and write in English fluently * Basic math and PC skills, including MS Office applications, required * Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks * Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training * Regular and predictable attendance is required * Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed **Additional Requirements** * Must reside in the U.S. and be a U.S. citizen * Must be able to pass a criminal background check * May be required to work scheduled holidays, overtime, and weekends * Must be able to effectively read a prepared/written script out loud * Cannot be in default on any federal student loans * Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education. * Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by blithequark. **Home Office Requirements** * Internet speed of 25 mbps or higher required (you can test this by going to www.speedtest.net) * Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi * Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source * All equipment will need to be picked up in our Jacksonville, FL office **Benefits** * Competitive pay rate based on the county in which you live * Additional bonuses available * Paid training * The opportunity to work from the comfort of your home * Supportive environment with peers who share your passion for improving people's lives * A career path that unfolds based on how you want to grow within the company **Why Join blithequark?** At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, training, and resources they need to succeed. As a Customer Service Representative, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals. **Equal Employment Opportunity** blithequark is an Affirmative Action/Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. **Pay Transparency** For positions on this contract, blithequark will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. **Hourly Base Pay Minimum for this Position** $17.20 **Hourly Base Pay Maximum for this Position** $17.20 **Remote** Yes Apply Job! Apply for this job