**Experienced Customer Service Representative – Expedited Resolutions Team (Nights and Weekends) Full-Time**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join the esteemed Expedited Resolutions Team at blithequark, a leading player in the live events and entertainment industry. As a Customer Service Representative, you will be the primary point of contact for high-level customer inquiries, leveraging your technical expertise, empathy, and professionalism to connect our VIP customers to the events that excite them. **About blithequark** blithequark has been voted the best Customer Service provider two years in a row by Newsweek, a testament to our commitment to delivering exceptional experiences from the point of purchase to the gates. We pride ourselves on creating unforgettable moments for our customers, and we're looking for talented individuals like you to join our team. **How Your Role Contributes to the Success of blithequark** As a Customer Service Representative on the Expedited Resolutions Team, you will play a critical role in maintaining excellent customer experiences, developing and presenting solutions to complex issues, and ensuring that our customers receive the best possible service. Your key responsibilities will include: * Maintaining a tone of empathy, confidence, and professionalism in every interaction * Developing and presenting solutions to fan issues efficiently and effectively * Updating internal order notes and ensuring proper procedures are followed during all fan and seller interactions * Maintaining thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc. * Utilizing empathy and professionalism in every interaction to deliver a best-in-class customer experience **How Your Role Expectations Will Progress as a Expedited Resolutions Team Associate (Customer Service Representative)** As you progress in your role, you can expect the following milestones: * **30 days in**: Complete new hire orientation, learn about ticket marketplaces, acclimate to team and company norms, understand the flow of buyer orders and entry-level call inquiries, and become familiar with company policies and processes. * **90 days in**: Contribute to approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety. Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. * **180 days in**: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings to advance skill sets necessary for team goals, and manage highly complex, escalated, and high-value contacts without guidance. **What You'll Bring** To succeed in this role, you'll need to bring the following skills and qualities: * Work experience in customer service in retail or service-related industries * Computer proficiency, including the ability to maintain 50+ WPM typing speed and efficiently operate basic PC/web browser functionality * Excellent empathy, confidence, and patience * Written communication skills with an aptitude for grammar and spelling accuracy * Capable of multitasking in a fast-paced environment * Self-reliant and ability to work with minimum supervision * Research skills to troubleshoot customer issues * Willing to be flexible in work hours where needed * Genuine interest in live events, sports, and entertainment **Work Schedule** As a Customer Service Representative on the Expedited Resolutions Team, you can expect to work a hybrid schedule, with 3 days in the office and 2 days at home. Your hours will be 3:30pm-12:00am, with the option to choose from Thurs/Fri, Sun/Mon, or Sun/Wed off. The first 2 weeks of employment will be Monday-Friday 9-6 for training, which is paid. **Bonus & Overtime Eligibility** As a valued member of our team, you'll be eligible for: * $40,000 base salary with overtime eligibility * Bi-Annual bonuses * Annual equity grant * Any hours worked over 40/week are overtime eligible **What You'll Get at blithequark** As a member of our team, you'll enjoy: * Seeing your favorite live events and performers on us! * Working in a hybrid environment that provides the option to split time between your home and a brand-new, perk-filled office space * Balancing personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs * Earning additional income through bonus incentives * Saving for your future through 401K Matching If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we invite you to apply to join our esteemed Expedited Resolutions Team at blithequark. **Apply Now!** Apply Job! Apply for this job