**Experienced Customer Service Representative – Evening Shift – arenaflex Store**

**Join the arenaflex Team and Deliver Exceptional Customer Experiences** Are you passionate about providing top-notch customer service and making a positive impact on people's lives? Do you thrive in fast-paced environments and enjoy working with diverse groups of people? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Representative to join our team in a dynamic evening shift role. As a Customer Service Representative, you will be the face of arenaflex, interacting with customers, resolving issues, and providing exceptional service that exceeds expectations. **About arenaflex** arenaflex is a leading organization in the industry, dedicated to delivering innovative solutions and exceptional customer experiences. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks. As a Customer Service Representative, you will be part of a dynamic team that is committed to excellence, innovation, and customer satisfaction. **Key Responsibilities** As a Customer Service Representative, your primary role will be to interact with customers, providing exceptional service and support. Your responsibilities will include: * Greeting and checking customers into the arenaflex Store * Ensuring that prohibited items are not brought into the testing room * Helping customers resolve test and registration issues * Providing information and guidance on check-in/check-out processes * Monitoring in-progress testing * Regular upkeep of staff areas and the testing room * Providing support and developing skills for Scanning Operations * Interacting with faculty and staff, answering questions about the testing system, and arenaflex policies **Requirements** To be successful in this role, you will need to possess: * Strong customer service and communication skills * Ability to stand for extended periods and periodically walk through the testing room * Flexibility to take an occasional morning shift * Ability to learn how to use new software * Detail-oriented and able to describe skills with examples * Prior experience working with individuals from a variety of backgrounds and cultures is preferred **Preferred Qualifications** * Previous relevant work experience in a customer-facing role * Experience working in a fast-paced environment * Ability to work independently and as part of a team * Strong problem-solving and conflict resolution skills * Familiarity with arenaflex policies and procedures **What We Offer** As a Customer Service Representative at arenaflex, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our benefits include: * Competitive salary range: $31,600.00 - $45,800.00 * Comprehensive medical, dental, and vision coverage * Robust retirement plans * Generous paid time off, including holidays, vacation, and sick time * 75% tuition discount for employees, spouses, and children * Opportunities for career growth and development **Work Environment and Culture** arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks. As a Customer Service Representative, you will be part of a dynamic team that is committed to excellence, innovation, and customer satisfaction. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we want to hear from you! Apply now to join the arenaflex team as a Customer Service Representative – Evening Shift. **Application Instructions** To apply, please submit your application through our online portal. If you are a current Penn State employee or student, please login to Workday to complete the internal application process. If you are not a current employee or student, please click "Apply" and complete the application process for external applicants. **Note** arenaflex is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. **Equal Employment Opportunity** arenaflex is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. **Background Checks** Employment with arenaflex will require successful completion of background checks in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S. **Campus Security Crime Statistics** Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. **EEO IS THE LAW** Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. **Federal Contractors Labor Law Poster** Penn State is committed to complying with all applicable federal, state, and local laws and regulations, including those related to labor and employment. The Federal Contractors Labor Law Poster is available for review here. **PA State Labor Law Poster** Penn State is committed to complying with all applicable federal, state, and local laws and regulations, including those related to labor and employment. The PA State Labor Law Poster is available for review here. **Penn State Policies** Penn State is committed to complying with all applicable federal, state, and local laws and regulations, including those related to labor and employment. Penn State Policies are available for review here. **Copyright Information** Penn State is committed to respecting the intellectual property rights of others. Copyright Information is available for review here. **Hotlines** Penn State is committed to providing support and resources to its employees and students. Hotlines are available for review here. **Apply Now** If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we want to hear from you! Apply now to join the arenaflex team as a Customer Service Representative – Evening Shift. Apply for this job