**Experienced Customer Service Representative – Durable Medical Equipment Specialist**

At arenaflex, we pride ourselves on delivering exceptional patient care and unparalleled service to our customers in the Rochester, NY community. As a leading provider of Durable Medical Equipment (DME), we strive to make a positive impact on the lives of those we serve. Our team is dedicated to fostering a supportive and friendly atmosphere, where every individual feels valued and empowered to excel in their role. We are seeking an experienced Customer Service Representative to join our team, bringing their expertise in insurance verification, prior authorization, billing, and medical office experience to our dynamic and growing organization. If you are passionate about delivering outstanding customer service, have a healthcare background, and are eager to make a difference in the lives of others, we encourage you to apply today! **About arenaflex** arenaflex is a locally established Durable Medical Equipment company that has been serving the Rochester, NY community for years. Our commitment to quality service, quality equipment, and exceptional follow-up care has earned us a reputation as a trusted partner in healthcare. We take pride in our supportive and friendly atmosphere, where every team member feels valued and empowered to excel in their role. **Key Responsibilities** As a Customer Service Representative at arenaflex, you will be responsible for: * Welcoming patients in person and over the phone, maintaining patient charts, processing patient orders, creating delivery tickets, and coordinating scheduling. * Working one on one with patients to educate them on the uses and directions of prescribed medical equipment and supplies. * Collaborating with doctors, nurses, and other referral sources to ensure excellent patient care. * Completing intake, insurance verification, and determining charges and coverage for service/product requested. * Collecting co-pays and inputting payment data. * Collecting compliant medical documentation for insurance invoices. * Maintaining work operations by following company policies and procedures. **Essential Qualifications** * High School diploma or equivalent (Required) * Excellent phone and customer service skills (Required) * Strong Communication skills (Required) * Two years of HME/DME experience and knowledge of medical terminology (Preferred) * Previous data entry experience (Preferred) * Health Insurance * Employee Recognition Program * Family Friendly Atmosphere **Preferred Qualifications** * Experience in insurance verification, prior authorization, billing, and medical office settings * Knowledge of Medicare, Medicaid, and Managed Care billing procedures * Experience working with CPAP and Oxygen equipment * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment and prioritize tasks effectively **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work effectively in a team environment * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information * Strong technical skills, including proficiency in data entry and software applications **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in the growth and development of our team members. We offer a range of training and development opportunities, including: * On-the-job training and mentorship * Continuing education and professional development programs * Opportunities for advancement and career growth * Collaborative and supportive work environment **Work Environment and Company Culture** Our office is located in the heart of Rochester, NY, and offers a welcoming and inclusive environment. We pride ourselves on our family-friendly atmosphere, where every team member feels valued and supported. Our team is passionate about delivering exceptional patient care and making a positive impact on the lives of those we serve. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Competitive wages * Comprehensive health insurance * Employee recognition program * Family-friendly atmosphere * Opportunities for career growth and advancement **How to Apply** If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply today! Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! [Apply Now]( Join our team at arenaflex and be part of a dynamic and growing organization that is making a positive impact on the lives of others. We look forward to hearing from you! Apply for this job