Experienced Customer Service Representative – DTC Brand Support
Join careerzynith, a leading startup studio based in Mumbai, and embark on a rewarding career journey as an Experienced Customer Service Representative. This role is an excellent opportunity to leverage your exceptional communication skills, problem-solving abilities, and passion for delivering exceptional customer experiences. As a key member of our team, you will play a vital role in driving customer satisfaction and loyalty across various Direct-to-Consumer (DTC) brands created by careerzynith.
**About careerzynith**
careerzynith is a dynamic startup studio that specializes in creating, launching, scaling, and flipping DTC brands. With a focus on innovation and market disruption, we are revolutionizing the way brands connect with customers. Our team is passionate about building and growing successful brands that make a lasting impact. As a customer-centric organization, we prioritize building strong relationships with our customers and strive to deliver exceptional experiences across all touchpoints.
**Role Description**
As an Experienced Customer Service Representative at careerzynith, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction across various DTC brands. This is a full-time on-site role located in our Mumbai office. Your primary responsibilities will include:
### Key Responsibilities
* **Customer Support via Email & Social Media CRM**
+ Respond promptly to customer queries and concerns through email and social media platforms.
+ Use the CRM tool to manage tickets, track issues, and ensure timely resolutions.
+ Follow up on pending issues to ensure customer satisfaction.
* **Engagement & Communication**
+ Handle product-related inquiries, order tracking, refunds, and general queries with professionalism.
+ Proactively engage with customers on social media comments, direct messages, and reviews.
* **Problem-Solving**
+ Resolve product or service complaints efficiently by identifying the issue, explaining solutions, and escalating complex concerns when needed.
* **Customer Feedback Management**
+ Gather customer feedback and share insights with the internal team to improve services and processes.
* **Maintain Brand Voice**
+ Communicate clearly, concisely, and in alignment with the brand's tone and values across all platforms.
### Requirements
* **Prior Experience**: 1-2 years of experience in customer care, preferably in e-commerce.
* **Technical Skills**: Proficiency with email support tools (like Zendesk, Freshdesk, or similar CRMs) and experience handling social media platforms (Instagram, Facebook, Twitter, etc.) for customer interaction.
* **Soft Skills**: Strong written communication skills with excellent grammar, problem-solving abilities, and a customer-centric mindset.
* **Time Management**: Ability to multitask, prioritize, and manage time effectively.
### What We Offer
* **Competitive Compensation Package**: A salary that reflects your skills and experience.
* **Opportunities for Growth**: A dynamic work environment that encourages learning and professional development.
* **Collaborative Culture**: A friendly team that values open communication and teamwork.
* **Flexible Work Arrangements**: A remote work option to balance work and personal life.
### Why Join careerzynith?
* **Be Part of a Startup Studio**: Join a dynamic team that is revolutionizing the way brands connect with customers.
* **Make a Difference**: Contribute to building and growing successful DTC brands that make a lasting impact.
* **Career Growth**: Opportunities for professional development and career advancement.
* **Work-Life Balance**: Flexible work arrangements to balance work and personal life.
If you are a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
**Apply Now**
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Apply for this job
**About careerzynith**
careerzynith is a dynamic startup studio that specializes in creating, launching, scaling, and flipping DTC brands. With a focus on innovation and market disruption, we are revolutionizing the way brands connect with customers. Our team is passionate about building and growing successful brands that make a lasting impact. As a customer-centric organization, we prioritize building strong relationships with our customers and strive to deliver exceptional experiences across all touchpoints.
**Role Description**
As an Experienced Customer Service Representative at careerzynith, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction across various DTC brands. This is a full-time on-site role located in our Mumbai office. Your primary responsibilities will include:
### Key Responsibilities
* **Customer Support via Email & Social Media CRM**
+ Respond promptly to customer queries and concerns through email and social media platforms.
+ Use the CRM tool to manage tickets, track issues, and ensure timely resolutions.
+ Follow up on pending issues to ensure customer satisfaction.
* **Engagement & Communication**
+ Handle product-related inquiries, order tracking, refunds, and general queries with professionalism.
+ Proactively engage with customers on social media comments, direct messages, and reviews.
* **Problem-Solving**
+ Resolve product or service complaints efficiently by identifying the issue, explaining solutions, and escalating complex concerns when needed.
* **Customer Feedback Management**
+ Gather customer feedback and share insights with the internal team to improve services and processes.
* **Maintain Brand Voice**
+ Communicate clearly, concisely, and in alignment with the brand's tone and values across all platforms.
### Requirements
* **Prior Experience**: 1-2 years of experience in customer care, preferably in e-commerce.
* **Technical Skills**: Proficiency with email support tools (like Zendesk, Freshdesk, or similar CRMs) and experience handling social media platforms (Instagram, Facebook, Twitter, etc.) for customer interaction.
* **Soft Skills**: Strong written communication skills with excellent grammar, problem-solving abilities, and a customer-centric mindset.
* **Time Management**: Ability to multitask, prioritize, and manage time effectively.
### What We Offer
* **Competitive Compensation Package**: A salary that reflects your skills and experience.
* **Opportunities for Growth**: A dynamic work environment that encourages learning and professional development.
* **Collaborative Culture**: A friendly team that values open communication and teamwork.
* **Flexible Work Arrangements**: A remote work option to balance work and personal life.
### Why Join careerzynith?
* **Be Part of a Startup Studio**: Join a dynamic team that is revolutionizing the way brands connect with customers.
* **Make a Difference**: Contribute to building and growing successful DTC brands that make a lasting impact.
* **Career Growth**: Opportunities for professional development and career advancement.
* **Work-Life Balance**: Flexible work arrangements to balance work and personal life.
If you are a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
**Apply Now**
Apply To This Job
Apply for this job