**Experienced Customer Service Representative – Dental Medicaid Call Center**

**Join arenaflex Today and Make a Difference in the Lives of Medicaid Recipients** Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a strong desire to work in a dynamic and supportive environment where you can grow and develop your skills? If so, we invite you to join arenaflex, a leading provider of employee benefits specializing in dental health coverage for millions across the U.S. Our mission is to improve access to dental care, and we're seeking a talented Customer Service Representative to join our Dental Medicaid Call Center team. **About arenaflex** arenaflex is a forward-thinking organization that prioritizes innovation, customer satisfaction, and employee well-being. We're committed to creating a workplace culture that values diversity, inclusion, and social responsibility. Our team is dedicated to providing exceptional service to Medicaid recipients, empowering them to make informed decisions about their oral health. By joining arenaflex, you'll become part of a dynamic and supportive community that's passionate about making a difference. **Job Summary** As a Customer Service Representative in our Dental Medicaid Call Center, you'll play a vital role in connecting Medicaid recipients with their dental care needs. You'll provide compassionate support, expert guidance, and clear information to empower clients to make informed decisions about their oral health. Your ability to address inquiries and resolve issues will directly impact our clients' health and satisfaction, making you an essential part of our mission to improve access to dental care. **Responsibilities** * Understand call center processes and customer service best practices * Proficient in using computer systems to accurately enter and retrieve member information * Basic understanding of Medicaid policies and dental services (training provided) * Familiarity with compliance standards and a commitment to maintaining high-quality service * Respond to incoming calls and inquiries from Medicaid dental clients, providing clear and accurate information about benefits, services, and eligibility * Assist clients in navigating their dental coverage and address any concerns or questions * Identify and troubleshoot issues related to member accounts, benefits, and provider information * Escalate complex issues to supervisors as necessary, ensuring timely resolution * Document interactions and outcomes in accordance with company policies * Adhere to all state and federal regulations, as well as internal policies and procedures * Participate in training sessions and quality assurance evaluations to ensure compliance and improve service quality * Work closely with team members and other departments for a cohesive approach to customer service * Provide feedback and suggestions for process improvements to enhance the overall customer experience * Strong verbal and written communication skills to assist clients and convey information clearly * Commitment to providing exceptional service and support, ensuring member satisfaction * Ability to identify issues and develop effective solutions in a timely manner * Demonstrated ability to connect with clients, showing understanding and support for their needs * Flexibility to handle a variety of inquiries and adjust to changing priorities in a fast-paced environment * Build strong, approachable relationships across the company; mentor and support team growth * Show readiness to lead or take action to achieve goals * Effectively relay issues, concepts, and ideas both orally and in writing * Go above and beyond to make members feel seen, valued, and appreciated * Manage and complete assignment details with minimal oversight * Adapt to new demands, changes, and situations * Troubleshoot complex issues, problem-solve, and multitask effectively * Act with ownership for actions and decisions, maintaining confidentiality as required * Represent personal interests fairly while seeking workable solutions for all parties involved **Requirements** * High school diploma or equivalent, Associate degree preferred * 2+ years of experience in a healthcare customer service role * 2+ years of experience in dental insurance/office * 1+ year of experience in a high-volume call center * Ability to work flexible hours as needed * Availability to work 40+ hours/week, Monday - Friday, between 7:00 am and 9:00 pm Eastern Time * Capacity to work independently in a home office/virtual environment * Internet connection must be via cable broadband or fiber optic with speeds of at least 50 Mbps download and 25 Mbps upload; no mobile hotspots permitted * Proficient in navigating multiple computer software/systems and multi-screen functionality * Strong computer skills, including Microsoft Word, Excel, and Outlook * Ability to maintain confidentiality and adhere to HIPAA requirements * Excellent verbal and written communication skills, with the ability to document and present information empathetically and clearly * Adaptable and flexible, able to adjust to changing situations and diverse populations * Overtime may be required during peak seasons * Experience in a Medicaid business **Benefits** arenaflex offers a comprehensive benefits package that includes: * Comprehensive medical, dental, vision, life, and disability coverage for employees and their dependents with no waiting period * A 401(k) plan with company match * Tuition assistance * Paid parental leave * Backup family care * Flexible time off, dress code, and work location policies to promote work-life balance * Collaborative workspaces that encourage creativity and talent development * Employee Resource Groups that foster inclusion and diversity * Social responsibility, community outreach, educational partnerships, and sustainability efforts **Why Join arenaflex?** * Make a meaningful difference in the lives of Medicaid recipients * Work in a dynamic and supportive environment that values innovation and customer satisfaction * Develop your skills and grow your career in a company that prioritizes employee well-being * Enjoy a comprehensive benefits package that includes medical, dental, vision, life, and disability coverage * Participate in social responsibility, community outreach, educational partnerships, and sustainability efforts * Collaborate with a talented team of professionals who share your passion for making a difference **How to Apply** If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. arenaflex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. Apply for this job