Experienced Customer Service Representative (CSR) – HVAC Industry Expert
**Join careerzynith, a leading provider of exceptional air conditioning services, as a highly skilled Customer Service Representative (CSR) in Panama City Beach, FL!**
At careerzynith, we pride ourselves on delivering top-notch customer service, and we're seeking a talented and customer-focused CSR to join our team. As a CSR, you will play a vital role in assisting our customers, scheduling appointments, and supporting our marketing and sales efforts. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you!
**About careerzynith**
careerzynith has been a trusted name in the HVAC industry since 2015, committed to giving back to our community through charitable initiatives and donations. Our company values a family-oriented atmosphere, professional growth, and integrity in serving our customers. We believe in treating both our employees and customers with fairness and respect, ensuring long-term relationships built on trust.
**Key Responsibilities**
As a Customer Service Representative (CSR) at careerzynith, you will be responsible for:
* Tracking calling efforts and accomplishments using a call log and providing daily updates to the Manager/Owner
* Coordinating with the Service Dispatcher and Sales Coordinator to review appointment availability
* Assisting the service department in scheduling residential maintenance agreement customers
* Informing customers about the Accessory of the Month when scheduling residential service appointments
* Making outbound calls to commercial customers to schedule appointments for the Commercial Service Agreement Salesperson
* Following up on recommended work noted by service technicians on work orders
* Conducting Quality Assurance checks by calling customers within 24 hours of a service call or completed installation
* Assisting with direct mail and follow-up calling campaigns
* Supporting coordination of home shows, parades, and other community events and sponsorships while maintaining visibility for the company
* Managing the customer CRM software and database
* Responding to customer inquiries from website and online marketing
* Mailing out '5 per day' Service Manager Letters, updating tracking logs, and calling customers to book appointments
* Sending customers a link to the Google review page and requesting feedback
* Providing accurate appointment details to the service and sales teams
* Qualifying leads by using probing questions to assess customer needs and interest level
* Assisting with neighborhood marketing efforts, including door hangers, direct mail, retention marketing, comfort club sales, and appointment scheduling
* Generating reports as needed to track appointments and lead information
* Performing other duties as assigned
**Qualifications**
To succeed as a Customer Service Representative (CSR) at careerzynith, you will need:
* Experience in a customer service role or similar position in HVAC, home services, or a related industry
* Strong communication and organizational skills
* Ability to multi-task and manage a fast-paced workload
* Proficiency in using customer management software and scheduling tools
* Self-motivated with a positive attitude and willingness to learn
* Strong problem-solving skills and ability to think critically
**Benefits – Why Work With Us?**
At careerzynith, we offer a comprehensive benefits package, including:
* Competitive Pay & Bonuses – $17-$20+ per hour, plus performance-based incentives
* Weekly Pay Cycle – Reliable and consistent pay
* 401(k) Retirement Plan with Employer Matching
* Health & Wellness Perks – Medical, Dental, & Vision Insurance
* Paid Time Off (PTO) – Vacation, Holidays, Sick Days, and Paid Parental Leave
* Career Development Opportunities – Paid training, certifications, and mentor programs
* Tech Package – Company smartphone or tablet provided
* Company Events – Team BBQs, holiday parties, fishing trips,
* Uniforms & Safety Gear Provided
**Schedule**
As a full-time CSR at careerzynith, you can expect to work:
* Monday – Friday
* Weekend potential to attend events
**Work Location**
Our office is located in Panama City Beach, FL, offering a beautiful and vibrant work environment.
**Equal Employment Opportunity**
At careerzynith, we believe in fostering a diverse and inclusive work environment. We are an equal opportunity employer and do not discriminate based on race, gender, age, disability, or any other protected status.
**Join Our Team!**
If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you! Apply today to become a valued part of a company that supports its employees and community.
Apply Job!
Apply for this job
At careerzynith, we pride ourselves on delivering top-notch customer service, and we're seeking a talented and customer-focused CSR to join our team. As a CSR, you will play a vital role in assisting our customers, scheduling appointments, and supporting our marketing and sales efforts. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you!
**About careerzynith**
careerzynith has been a trusted name in the HVAC industry since 2015, committed to giving back to our community through charitable initiatives and donations. Our company values a family-oriented atmosphere, professional growth, and integrity in serving our customers. We believe in treating both our employees and customers with fairness and respect, ensuring long-term relationships built on trust.
**Key Responsibilities**
As a Customer Service Representative (CSR) at careerzynith, you will be responsible for:
* Tracking calling efforts and accomplishments using a call log and providing daily updates to the Manager/Owner
* Coordinating with the Service Dispatcher and Sales Coordinator to review appointment availability
* Assisting the service department in scheduling residential maintenance agreement customers
* Informing customers about the Accessory of the Month when scheduling residential service appointments
* Making outbound calls to commercial customers to schedule appointments for the Commercial Service Agreement Salesperson
* Following up on recommended work noted by service technicians on work orders
* Conducting Quality Assurance checks by calling customers within 24 hours of a service call or completed installation
* Assisting with direct mail and follow-up calling campaigns
* Supporting coordination of home shows, parades, and other community events and sponsorships while maintaining visibility for the company
* Managing the customer CRM software and database
* Responding to customer inquiries from website and online marketing
* Mailing out '5 per day' Service Manager Letters, updating tracking logs, and calling customers to book appointments
* Sending customers a link to the Google review page and requesting feedback
* Providing accurate appointment details to the service and sales teams
* Qualifying leads by using probing questions to assess customer needs and interest level
* Assisting with neighborhood marketing efforts, including door hangers, direct mail, retention marketing, comfort club sales, and appointment scheduling
* Generating reports as needed to track appointments and lead information
* Performing other duties as assigned
**Qualifications**
To succeed as a Customer Service Representative (CSR) at careerzynith, you will need:
* Experience in a customer service role or similar position in HVAC, home services, or a related industry
* Strong communication and organizational skills
* Ability to multi-task and manage a fast-paced workload
* Proficiency in using customer management software and scheduling tools
* Self-motivated with a positive attitude and willingness to learn
* Strong problem-solving skills and ability to think critically
**Benefits – Why Work With Us?**
At careerzynith, we offer a comprehensive benefits package, including:
* Competitive Pay & Bonuses – $17-$20+ per hour, plus performance-based incentives
* Weekly Pay Cycle – Reliable and consistent pay
* 401(k) Retirement Plan with Employer Matching
* Health & Wellness Perks – Medical, Dental, & Vision Insurance
* Paid Time Off (PTO) – Vacation, Holidays, Sick Days, and Paid Parental Leave
* Career Development Opportunities – Paid training, certifications, and mentor programs
* Tech Package – Company smartphone or tablet provided
* Company Events – Team BBQs, holiday parties, fishing trips,
* Uniforms & Safety Gear Provided
**Schedule**
As a full-time CSR at careerzynith, you can expect to work:
* Monday – Friday
* Weekend potential to attend events
**Work Location**
Our office is located in Panama City Beach, FL, offering a beautiful and vibrant work environment.
**Equal Employment Opportunity**
At careerzynith, we believe in fostering a diverse and inclusive work environment. We are an equal opportunity employer and do not discriminate based on race, gender, age, disability, or any other protected status.
**Join Our Team!**
If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you! Apply today to become a valued part of a company that supports its employees and community.
Apply Job!
Apply for this job