**Experienced Customer Service Representative – Clinical Support Services Agent (Paid Training) at blithequark**

Are you passionate about delivering exceptional customer care and making a meaningful difference in people's lives? Do you thrive in fast-paced environments and enjoy working independently from the comfort of your own home office? If so, we invite you to join blithequark, a leading telehealth company, as a Clinical Support Services Agent. **About blithequark** blithequark is a dynamic and innovative organization that is revolutionizing the way healthcare services are delivered. Our team of dedicated professionals is committed to providing exceptional customer care to patients and families across the country. As a Clinical Support Services Agent, you will play a vital role in our mission to deliver compassionate and personalized care to those who need it most. **Job Summary** As a Clinical Support Services Agent, you will be responsible for receiving initial calls from patients and families, gathering information, and relaying that information to our clinicians. This is a rewarding and challenging role that requires strong customer care skills, attention to detail, and the ability to navigate complex situations with ease. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer care, we encourage you to apply. **Key Responsibilities** * Receive initial calls from patients and families, gather information, and relay that information to our clinicians * Process calls for patients from home hospice, home health, home infusion agencies, and medical providers across the country * Enhance customer care skills while working at blithequark * Make a significant difference in caller's lives * Work in a fast-paced environment with varying call volumes and occasional downtime * Encounter callers who may be in a heightened emotional state regarding their family member's medical condition or having just passed away * Remain professional and composed navigating difficult situations to get the information needed to assist **Essential Qualifications** * 18 years of age * Excellent verbal communication, interpersonal, and organizational skills * Accurate keyboard and typing skills (must meet minimum requirements) * Proficient use of Microsoft Office and internet navigation * Strong customer service skills with the ability to speak with a smile in your voice * Evening, weekend shifts required (holidays required, paid at time ½) * Access to High Speed Internet on a personal network (cannot be a shared network) * Personal, private, and patient-confidential workspace environment required * Background check will be conducted as part of the interview process * Federal work-eligibility check will be conducted upon hire **Preferred Qualifications** * Previous customer service experience in a healthcare setting * Experience working in a fast-paced environment * Strong problem-solving and critical thinking skills * Ability to work independently and as part of a team * Bilingual or multilingual skills (a plus) **Skills and Competencies** * Excellent communication and interpersonal skills * Strong customer service skills with the ability to speak with a smile in your voice * Accurate keyboard and typing skills * Proficient use of Microsoft Office and internet navigation * Ability to navigate complex situations with ease * Strong problem-solving and critical thinking skills * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** * Opportunity to advance within the company * Paid training and support in processing calls * Enhance customer care skills while working at blithequark * Make a significant difference in caller's lives * Work in a dynamic and innovative organization that is revolutionizing the way healthcare services are delivered **Work Environment and Company Culture** * Work-from-home (remote position) after a two-week orientation/training in our Gilbert training center * Monday – Friday schedule * Health/dental/vision/retirement plans offered to full-time Team members upon eligibility * Collaborative and supportive team environment * Opportunities for professional growth and development **Compensation, Perks, and Benefits** * Starting pay $18.00 * Opportunity to increase pay quickly; company promotes from within * Health/dental/vision/retirement plans offered to full-time Team members upon eligibility * Paid time off and holidays * Access to ongoing training and development opportunities **How to Apply** If you are a motivated and compassionate individual who is passionate about delivering exceptional customer care, we encourage you to apply. Please visit our website at [insert website URL] to submit your application. We look forward to receiving your application and welcoming you to our team at blithequark. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job