Experienced Customer Service Representative – Clinical Support (Remote, $15/hour)
At careerzynith, we're committed to empowering individuals to live healthier and longer. As a leading provider of specialty network programs, we're seeking exceptional customer service professionals to join our high-volume call center team. As a Customer Service Representative, you'll play a vital role in supporting our mission by providing exceptional customer service nationwide to our members.
**About careerzynith**
careerzynith is a dynamic organization dedicated to delivering innovative solutions that improve the lives of our members. Our team is passionate about making a positive impact, and we're looking for like-minded individuals to join our mission. As a remote worker, you'll have the flexibility to work from home while still being part of a collaborative and supportive team.
**Job Summary**
We're seeking experienced customer service professionals to join our remote call center team. As a Customer Service Representative, you'll be responsible for providing exceptional customer service to our members, responding to their inquiries, and resolving issues in a timely and professional manner. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply.
**Responsibilities**
As a Customer Service Representative, you'll be responsible for:
* Answering incoming calls in a professional, accurate, timely, and courteous manner
* Ascertain the nature of the call and record information in the Communication Log
* Look up member information using proprietary careerzynith systems and provide information to the caller
* Forward logs requiring further research to the appropriate department
* Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
* Utilize appropriate resources, including those online, to provide timely responses
* Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
* Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
* Document all calls appropriately
* Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
* Respond to requests for internal and external customers and/or clients, as required
**Qualifications**
To be successful in this role, you'll need:
* High school diploma or equivalent required
* Minimum of one-year experience performing customer service duties; inbound call center experience preferred
* Basic computer skills
* Strong verbal communication skills
**Core Competencies**
As a Customer Service Representative, you'll need to demonstrate:
* Ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
* Excellent customer service skills to meet the needs and expectations of both internal and external customers
* Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
* Ability to effectively organize, prioritize, multi-task, and manage time
* Demonstrated accuracy and productivity in a changing environment with constant interruptions
* Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
* Ability to exercise strict confidentiality in all matters
**Mobility and Physical Requirements**
This role requires:
* Primarily sedentary, able to sit for long periods of time
* Ability to speak, see, and hear other personnel and/or objects
* Ability to communicate both in oral and written form
* Ability to travel within the facility
* Capable of using a telephone and computer keyboard
* Ability to lift up to 10 lbs
**Environmental Conditions**
As a remote worker, you'll be working from home in a designated work area with company-provided technology equipment. You'll need to have a stable connection to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).
**Benefits and Compensation**
As a Customer Service Representative, you'll enjoy:
* Starting pay at $15/hour with potential for $16/hour within the first year, plus merit
* Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
* Comprehensive training and development opportunities to enhance your skills and career growth
* Collaborative and supportive work environment
* Flexible remote work arrangement
**Equal Employment Opportunity**
careerzynith is an Equal Opportunity/Affirmative Action Employer. We're committed to creating an inclusive and diverse work environment that values and respects all individuals. We welcome applications from qualified individuals with disabilities or disabled veterans.
**How to Apply**
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply. Please visit our website to submit your application.
Apply Now!
**Join our team at careerzynith and make a difference in the lives of our members.**
Apply for this job
**About careerzynith**
careerzynith is a dynamic organization dedicated to delivering innovative solutions that improve the lives of our members. Our team is passionate about making a positive impact, and we're looking for like-minded individuals to join our mission. As a remote worker, you'll have the flexibility to work from home while still being part of a collaborative and supportive team.
**Job Summary**
We're seeking experienced customer service professionals to join our remote call center team. As a Customer Service Representative, you'll be responsible for providing exceptional customer service to our members, responding to their inquiries, and resolving issues in a timely and professional manner. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply.
**Responsibilities**
As a Customer Service Representative, you'll be responsible for:
* Answering incoming calls in a professional, accurate, timely, and courteous manner
* Ascertain the nature of the call and record information in the Communication Log
* Look up member information using proprietary careerzynith systems and provide information to the caller
* Forward logs requiring further research to the appropriate department
* Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
* Utilize appropriate resources, including those online, to provide timely responses
* Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
* Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
* Document all calls appropriately
* Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
* Respond to requests for internal and external customers and/or clients, as required
**Qualifications**
To be successful in this role, you'll need:
* High school diploma or equivalent required
* Minimum of one-year experience performing customer service duties; inbound call center experience preferred
* Basic computer skills
* Strong verbal communication skills
**Core Competencies**
As a Customer Service Representative, you'll need to demonstrate:
* Ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
* Excellent customer service skills to meet the needs and expectations of both internal and external customers
* Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
* Ability to effectively organize, prioritize, multi-task, and manage time
* Demonstrated accuracy and productivity in a changing environment with constant interruptions
* Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
* Ability to exercise strict confidentiality in all matters
**Mobility and Physical Requirements**
This role requires:
* Primarily sedentary, able to sit for long periods of time
* Ability to speak, see, and hear other personnel and/or objects
* Ability to communicate both in oral and written form
* Ability to travel within the facility
* Capable of using a telephone and computer keyboard
* Ability to lift up to 10 lbs
**Environmental Conditions**
As a remote worker, you'll be working from home in a designated work area with company-provided technology equipment. You'll need to have a stable connection to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).
**Benefits and Compensation**
As a Customer Service Representative, you'll enjoy:
* Starting pay at $15/hour with potential for $16/hour within the first year, plus merit
* Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
* Comprehensive training and development opportunities to enhance your skills and career growth
* Collaborative and supportive work environment
* Flexible remote work arrangement
**Equal Employment Opportunity**
careerzynith is an Equal Opportunity/Affirmative Action Employer. We're committed to creating an inclusive and diverse work environment that values and respects all individuals. We welcome applications from qualified individuals with disabilities or disabled veterans.
**How to Apply**
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply. Please visit our website to submit your application.
Apply Now!
**Join our team at careerzynith and make a difference in the lives of our members.**
Apply for this job