**Experienced Customer Service Representative – Chat/CRM Support for arenaflex**
At arenaflex, we're dedicated to delivering exceptional patient care and service through innovative technology and compassionate support. As a Customer Service Representative on our Chat/CRM team, you'll play a vital role in engaging with patients through our online web chat and CRM platform, providing timely and accurate responses to their inquiries and concerns.
**Job Summary:**
We're seeking a highly skilled and empathetic Customer Service Representative to join our arenaflex team. As a key member of our Chat/CRM team, you'll be responsible for providing top-notch customer service to patients, providers, and organization stakeholders. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team.
**Essential Duties and Responsibilities:**
As a Customer Service Representative on our Chat/CRM team, you'll be responsible for:
* Performing clerical and customer service functions required to service the needs of patients, providers, and organization stakeholders
* Researching and responding, in a professional manner, to a high volume of patient messages related to billing questions and inquires
* Negotiating payment on patient account balances
* Communicating hospital financial policies to patients and may identify patients who need financial help
* Retaining a thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up to secure reimbursement of claims
* Working at a computer for eight hours a day, typing while utilizing multiple monitors and computer systems simultaneously
* Adhering to the production standards set for the department and client
* Maintaining accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State, and Company requirements
* Performing other duties as assigned by your manager
**Qualifications:**
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Education & Experience:**
* High school diploma or equivalent
* At least 2 years of experience in Healthcare collections, billing, insurance-related experience, and customer service
* Two years of experience working with Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred
* CHAA (Certified Healthcare Access Associate), CPAR (Certified Patient Account Representative), and/or CFC (Certified Financial Counselor) preferred
**Knowledge, Skills & Abilities:**
* Intermediate to advanced computer skills using Microsoft Word, Excel, and Access
* Ability to multi-task in a fast-paced environment
* Excellent written communication skills
* Good organizational skills with the ability to work independently
* Strong analytical/problem-solving skills
* High attention to detail
* Ability to read and understand a variety of information presented in different formats from a variety of sources
* Working knowledge of health insurance and insurance verification process
* Typing skills with a minimum of 25 wpm
**Work Environment and Company Culture:**
As a remote employee of arenaflex, you'll enjoy a flexible schedule and the opportunity to work from the comfort of your own home. Our company culture values innovation, collaboration, and patient-centered care. We're committed to providing a supportive and inclusive work environment that fosters growth and development.
**Benefits:**
* 401(k) plan
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
**Shift:**
* 8-hour shift
**Experience:**
* Call Center: 1 year (Required)
* Medical Collections: 1 year (Preferred)
* Medicare, Medicaid, and other commercial payers: 2 years (Required)
**Work Location:**
* Remote
If you're passionate about delivering exceptional patient care and service, we encourage you to apply for this exciting opportunity to join our arenaflex team.
**Job Summary:**
We're seeking a highly skilled and empathetic Customer Service Representative to join our arenaflex team. As a key member of our Chat/CRM team, you'll be responsible for providing top-notch customer service to patients, providers, and organization stakeholders. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team.
**Essential Duties and Responsibilities:**
As a Customer Service Representative on our Chat/CRM team, you'll be responsible for:
* Performing clerical and customer service functions required to service the needs of patients, providers, and organization stakeholders
* Researching and responding, in a professional manner, to a high volume of patient messages related to billing questions and inquires
* Negotiating payment on patient account balances
* Communicating hospital financial policies to patients and may identify patients who need financial help
* Retaining a thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up to secure reimbursement of claims
* Working at a computer for eight hours a day, typing while utilizing multiple monitors and computer systems simultaneously
* Adhering to the production standards set for the department and client
* Maintaining accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State, and Company requirements
* Performing other duties as assigned by your manager
**Qualifications:**
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Education & Experience:**
* High school diploma or equivalent
* At least 2 years of experience in Healthcare collections, billing, insurance-related experience, and customer service
* Two years of experience working with Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred
* CHAA (Certified Healthcare Access Associate), CPAR (Certified Patient Account Representative), and/or CFC (Certified Financial Counselor) preferred
**Knowledge, Skills & Abilities:**
* Intermediate to advanced computer skills using Microsoft Word, Excel, and Access
* Ability to multi-task in a fast-paced environment
* Excellent written communication skills
* Good organizational skills with the ability to work independently
* Strong analytical/problem-solving skills
* High attention to detail
* Ability to read and understand a variety of information presented in different formats from a variety of sources
* Working knowledge of health insurance and insurance verification process
* Typing skills with a minimum of 25 wpm
**Work Environment and Company Culture:**
As a remote employee of arenaflex, you'll enjoy a flexible schedule and the opportunity to work from the comfort of your own home. Our company culture values innovation, collaboration, and patient-centered care. We're committed to providing a supportive and inclusive work environment that fosters growth and development.
**Benefits:**
* 401(k) plan
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
**Shift:**
* 8-hour shift
**Experience:**
* Call Center: 1 year (Required)
* Medical Collections: 1 year (Preferred)
* Medicare, Medicaid, and other commercial payers: 2 years (Required)
**Work Location:**
* Remote
If you're passionate about delivering exceptional patient care and service, we encourage you to apply for this exciting opportunity to join our arenaflex team.