**Experienced Customer Service Representative – Catastrophe-Exposed Property Insurance**
At arenaflex, we're not just building a company – we're building a community of passionate individuals who share a common goal: to provide exceptional customer experiences and deliver reliable products in the ever-evolving insurance industry. As a Customer Service Representative on our Policy Services team, you'll be at the forefront of this mission, working closely with policyholders, agents, and producers to address their inquiries, resolve issues, and build lasting relationships.
**What You'll Be Doing:**
As a key member of our Policy Services team, you'll be responsible for:
• Managing incoming calls, chats, and emails from policyholders, agents, and producers with a focus on delivering exceptional customer service
• Identifying and assessing customers' needs to achieve satisfaction and resolve issues efficiently
• Providing accurate, valid, and complete information by utilizing the right methods and tools
• Meeting personal and team customer service targets and performance measures
• Answering questions about underwriting concerns related to home inspections and select property and liability hazards
• Handling product eligibility and underwriting inquiries from producers
• Processing policy changes, including endorsements, cancellations, customer name changes, and mailing address changes
• Handling complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution
• Keeping records of customer interactions and filing documents
• Following communication procedures, guidelines, and policies
**What We're Looking For:**
We're seeking a highly motivated and customer-focused individual with:
• A high work ethic, punctuality, and dependability, with a history of good attendance
• Proven successful customer support experience
• A track record of achieving targets and goals
• Excellent verbal and written communication skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task (specifically while talking with customers and resolving their inquiries)
• Proficiency in navigating Windows-based computers and using multiple software applications across two monitors
• A high school diploma or equivalent
• Flexibility to work varying hours between 7 AM to 10 PM EDT, Monday to Friday, and occasional overtime on Saturdays from 10 AM to 3 PM
**Preferred Qualifications:**
• Associate's degree
• Experience working in Homeowners Insurance
• Property & Casualty Insurance License (not required but a plus)
• Spanish speaking
**About the Policy Services Team at arenaflex:**
Our Policy Services team is dedicated to helping customers and maintaining a service mindset. As a member of this team, you'll be responsible for building the arenaflex brand and serving as the voice of our company. You'll have frequent connections with our customers, gaining insights into the insurance industry and developing a deep understanding of our products and services. With built-in career progression paths, you'll be well-positioned for advancement within the department or across the company.
**About arenaflex:**
As a leader in catastrophe-exposed property insurance, arenaflex is pioneering ways people protect their American Dream. With over 600 employees working remotely or hybrid in one of our eight offices, we're tackling the industry's toughest challenges. We provide generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.
**arenaflex is a Proud Equal Opportunity Employer:**
We're committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong and actively seek out diverse candidates through partnerships with organizations, institutions, and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin.
**Join Our Team:**
If you're passionate about delivering exceptional customer experiences and building a career in the insurance industry, we want to hear from you! Visit arenaflex.com/careers to find a position that suits your skills and interests.
**What You'll Be Doing:**
As a key member of our Policy Services team, you'll be responsible for:
• Managing incoming calls, chats, and emails from policyholders, agents, and producers with a focus on delivering exceptional customer service
• Identifying and assessing customers' needs to achieve satisfaction and resolve issues efficiently
• Providing accurate, valid, and complete information by utilizing the right methods and tools
• Meeting personal and team customer service targets and performance measures
• Answering questions about underwriting concerns related to home inspections and select property and liability hazards
• Handling product eligibility and underwriting inquiries from producers
• Processing policy changes, including endorsements, cancellations, customer name changes, and mailing address changes
• Handling complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution
• Keeping records of customer interactions and filing documents
• Following communication procedures, guidelines, and policies
**What We're Looking For:**
We're seeking a highly motivated and customer-focused individual with:
• A high work ethic, punctuality, and dependability, with a history of good attendance
• Proven successful customer support experience
• A track record of achieving targets and goals
• Excellent verbal and written communication skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task (specifically while talking with customers and resolving their inquiries)
• Proficiency in navigating Windows-based computers and using multiple software applications across two monitors
• A high school diploma or equivalent
• Flexibility to work varying hours between 7 AM to 10 PM EDT, Monday to Friday, and occasional overtime on Saturdays from 10 AM to 3 PM
**Preferred Qualifications:**
• Associate's degree
• Experience working in Homeowners Insurance
• Property & Casualty Insurance License (not required but a plus)
• Spanish speaking
**About the Policy Services Team at arenaflex:**
Our Policy Services team is dedicated to helping customers and maintaining a service mindset. As a member of this team, you'll be responsible for building the arenaflex brand and serving as the voice of our company. You'll have frequent connections with our customers, gaining insights into the insurance industry and developing a deep understanding of our products and services. With built-in career progression paths, you'll be well-positioned for advancement within the department or across the company.
**About arenaflex:**
As a leader in catastrophe-exposed property insurance, arenaflex is pioneering ways people protect their American Dream. With over 600 employees working remotely or hybrid in one of our eight offices, we're tackling the industry's toughest challenges. We provide generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.
**arenaflex is a Proud Equal Opportunity Employer:**
We're committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong and actively seek out diverse candidates through partnerships with organizations, institutions, and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin.
**Join Our Team:**
If you're passionate about delivering exceptional customer experiences and building a career in the insurance industry, we want to hear from you! Visit arenaflex.com/careers to find a position that suits your skills and interests.