Experienced Customer Service Representative - careerzynith Eagle County Regional Airport
At careerzynith, we're not just a leading mobility company - we're a team of passionate individuals dedicated to delivering exceptional customer experiences. With a shared vision to become the world's best and most trusted mobility company, we're always looking for talented individuals to join our team. If you're a customer-focused professional with a passion for delivering top-notch service, we want to hear from you!
**About careerzynith**
careerzynith is the largest and fastest-growing privately owned automotive rental and leasing company in North America. With a commitment to excellence and a passion for innovation, we've been named one of the top places to work. Our team is driven by a shared vision to revolutionize the way people move, and we're always looking for talented individuals to join our journey.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team at the Eagle County Regional Airport location. As a Customer Service Representative, you'll be the face of careerzynith, providing exceptional customer service to both internal and external customers. You'll gain knowledge through local training and hands-on experience, supporting your branch and rental needs, and acting as a rental back-up in a large home city branch or airport location.
**Key Responsibilities**
* Provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.
* Gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up.
* Meet and greet customers in a friendly and timely manner.
* Provide directions and general assistance.
* Assist to assess condition of rental upon return.
* Process returns, check-ins, and exit kiosk transactions.
* Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
* Understand and communicate rental terms and conditions, vehicle features, and other services.
* May sell optional protection products, upgrades, fuel options, and other additional equipment.
* Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
* Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
* Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
* Perform miscellaneous and backup duties job-related duties as assigned.
**Available Schedule**
* Monday: 12:30PM - 9:00PM
* Tuesday: 12:30PM - 9:00PM
* Wednesday: 12:30PM - 9:00PM
* Thursday: 12:30PM - 9:00PM
* Friday: 12:30PM - 9:00PM
* Saturday: OFF
* Sunday: OFF
**Benefits and Perks**
* Paid time off
* Employee rental car discounts
* Retirement savings plan including 401k with matching profit sharing
* Health Insurance
* Life Insurance
* Dental Insurance
* Vision Insurance
* Training and development
* Bonus incentives
* Take incoming calls - reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
* Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
**Essential Qualifications**
* Must be at least 18 years of age
* Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
* No drug or alcohol related conviction on driving record in the past 5 years
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
* Must have at least 6 months customer service experience in a fast-paced environment
* Must have worked 12 (twelve) months or more at most recent employer
* Experience working late nights preferred
**Preferred Qualifications**
* Previous experience in a customer-facing role
* Knowledge of rental car industry and processes
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Basic computer skills and knowledge of Microsoft Office
**Skills and Competencies**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Basic computer skills and knowledge of Microsoft Office
* Ability to lift up to 25 pounds and stand for long periods of time
* Ability to work in a team environment and provide support to colleagues as needed
**Career Growth Opportunities and Learning Benefits**
* Opportunities for career advancement and professional growth
* Comprehensive training and development programs
* Mentorship and coaching from experienced colleagues
* Opportunities for advancement to leadership roles
* Access to industry-leading technology and tools
**Work Environment and Company Culture**
* Our team is passionate about delivering exceptional customer experiences and is committed to excellence in everything we do.
* We're a fast-paced and dynamic environment that requires flexibility and adaptability.
* We're committed to creating a positive and inclusive work environment that values diversity and promotes equality.
* We offer a comprehensive benefits package and competitive compensation to ensure our employees are valued and supported.
**Compensation and Benefits**
* Competitive hourly rate up to $23.50
* Comprehensive benefits package including health, dental, and vision insurance
* Retirement savings plan including 401k with matching profit sharing
* Paid time off and holidays
* Employee rental car discounts
* Bonus incentives and opportunities for advancement
**How to Apply**
If you're a customer-focused professional with a passion for delivering top-notch service, we want to hear from you! Apply now to join our team at careerzynith Eagle County Regional Airport.
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is the largest and fastest-growing privately owned automotive rental and leasing company in North America. With a commitment to excellence and a passion for innovation, we've been named one of the top places to work. Our team is driven by a shared vision to revolutionize the way people move, and we're always looking for talented individuals to join our journey.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team at the Eagle County Regional Airport location. As a Customer Service Representative, you'll be the face of careerzynith, providing exceptional customer service to both internal and external customers. You'll gain knowledge through local training and hands-on experience, supporting your branch and rental needs, and acting as a rental back-up in a large home city branch or airport location.
**Key Responsibilities**
* Provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.
* Gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up.
* Meet and greet customers in a friendly and timely manner.
* Provide directions and general assistance.
* Assist to assess condition of rental upon return.
* Process returns, check-ins, and exit kiosk transactions.
* Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
* Understand and communicate rental terms and conditions, vehicle features, and other services.
* May sell optional protection products, upgrades, fuel options, and other additional equipment.
* Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
* Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
* Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
* Perform miscellaneous and backup duties job-related duties as assigned.
**Available Schedule**
* Monday: 12:30PM - 9:00PM
* Tuesday: 12:30PM - 9:00PM
* Wednesday: 12:30PM - 9:00PM
* Thursday: 12:30PM - 9:00PM
* Friday: 12:30PM - 9:00PM
* Saturday: OFF
* Sunday: OFF
**Benefits and Perks**
* Paid time off
* Employee rental car discounts
* Retirement savings plan including 401k with matching profit sharing
* Health Insurance
* Life Insurance
* Dental Insurance
* Vision Insurance
* Training and development
* Bonus incentives
* Take incoming calls - reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
* Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
**Essential Qualifications**
* Must be at least 18 years of age
* Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
* No drug or alcohol related conviction on driving record in the past 5 years
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
* Must have at least 6 months customer service experience in a fast-paced environment
* Must have worked 12 (twelve) months or more at most recent employer
* Experience working late nights preferred
**Preferred Qualifications**
* Previous experience in a customer-facing role
* Knowledge of rental car industry and processes
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Basic computer skills and knowledge of Microsoft Office
**Skills and Competencies**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Basic computer skills and knowledge of Microsoft Office
* Ability to lift up to 25 pounds and stand for long periods of time
* Ability to work in a team environment and provide support to colleagues as needed
**Career Growth Opportunities and Learning Benefits**
* Opportunities for career advancement and professional growth
* Comprehensive training and development programs
* Mentorship and coaching from experienced colleagues
* Opportunities for advancement to leadership roles
* Access to industry-leading technology and tools
**Work Environment and Company Culture**
* Our team is passionate about delivering exceptional customer experiences and is committed to excellence in everything we do.
* We're a fast-paced and dynamic environment that requires flexibility and adaptability.
* We're committed to creating a positive and inclusive work environment that values diversity and promotes equality.
* We offer a comprehensive benefits package and competitive compensation to ensure our employees are valued and supported.
**Compensation and Benefits**
* Competitive hourly rate up to $23.50
* Comprehensive benefits package including health, dental, and vision insurance
* Retirement savings plan including 401k with matching profit sharing
* Paid time off and holidays
* Employee rental car discounts
* Bonus incentives and opportunities for advancement
**How to Apply**
If you're a customer-focused professional with a passion for delivering top-notch service, we want to hear from you! Apply now to join our team at careerzynith Eagle County Regional Airport.
Apply Job!
Apply for this job