**Experienced Customer Service Representative – Beverage Delivery Space**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and have a knack for resolving complex issues? If so, we invite you to join blithequark, a renowned national brand in the beverage delivery space, as a Customer Service Representative. In this role, you will be the face of our company, providing world-class customer service to our residential and commercial clients, and driving sales growth through product education and recommendations. **About blithequark** blithequark is a leading provider of beverage delivery services, committed to revolutionizing the way people enjoy their favorite drinks. Our mission is to deliver exceptional customer experiences, while fostering a culture of innovation, collaboration, and growth. As a Customer Service Representative, you will be part of a dynamic team that is passionate about making a difference in the lives of our customers. **Responsibilities** As a Customer Service Representative, your primary responsibilities will include: * Responding to incoming calls from existing residential and commercial clients, providing world-class customer service, and diagnosing customer needs and concerns * Handling difficult customer calls in a courteous and professional manner * Correctly entering information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns * Communicating company policies and providing creative approaches to resolve customer issues such as billing errors or service opportunities * Displaying exceptional decision-making and problem-solving capabilities to take immediate action on all calls * Achieving monthly sales/product education goals by making recommendations from our healthy hydration portfolio * Using negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers * Primarily phone-based support, with occasional live chat and/or customer retention responsibilities **Qualifications** To be successful in this role, you will need to possess: * A high school diploma, GED, or equivalent work experience * A minimum of 1-year previous customer service and/or call center experience * Previous experience with live chat and/or customer retention is a plus but not required * Ability to thrive in a fast-paced environment * Ability to display business maturity at all times and work efficiently without on-site supervision **Technical Qualifications and Requirements** To ensure a seamless customer experience, you will need to meet the following technical requirements: * A space in your home suitable for the installation of a Home Agent workstation * A work environment free from distractions, including any background noise that impacts the customer experience * A tidy work environment suitable for safekeeping of confidential and sensitive customer information * Prior experience with setting up and troubleshooting remote workstations (i.e., computer, phone, modem, router, etc.) preferred * An internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL, or Fiber Optic/FiOS providers only) * Your computer must be directly connected to the router/modem via Ethernet cable, as you cannot use a wireless (WIFI) connection **Call Volume** You can expect to handle approximately 40-50 calls per day, with opportunities to upsell and cross-sell our products and services. **Career Growth Opportunities and Learning Benefits** As a Customer Service Representative at blithequark, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * A comprehensive benefits package, including medical, dental, and vision coverage * A 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that fosters collaboration and innovation **Work Environment and Company Culture** blithequark is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture values: * Collaboration and teamwork * Innovation and creativity * Customer-centricity and excellence * Professional growth and development * Work-life balance and flexibility **Compensation, Perks, and Benefits** As a Customer Service Representative at blithequark, you can expect a competitive salary and benefits package, including: * A comprehensive benefits package, including medical, dental, and vision coverage * A 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that fosters collaboration and innovation **How to Apply** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Apply Now** To apply for this role, please click on the "Apply Now" button below. We look forward to reviewing your application and discussing this opportunity further. Apply for the job now! Apply for this job Apply for this job