**Experienced Customer Service Representative - Behavioral Health (Monday-Friday 10:45am -7:15pm EST)**

At arenaflex, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day. **Job Summary:** arenaflex is seeking an experienced Customer Service Representative to join our Behavioral Health team. As a key member of our team, you will provide advocate care to assist members with a clear path to care, claims understanding, and resolution. You will educate members on online resources, guide them through their member plan of benefits, Aetna policy, and procedures, and have knowledge of resources to comply with any regulatory guidelines. **About the Role:** As a Customer Service Representative in our Behavioral Health team, you will be responsible for creating an empathetic connection with our members by understanding and engaging with them to champion for their best health. You will take accountability to fully understand the member's needs by building a trusting and caring relationship with the member. You will anticipate customer needs by answering unasked questions, perform review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible, and perform financial data maintenance as necessary. **Key Responsibilities:** * Creates an empathetic connection with our members by understanding and engaging the member to the fullest to champion for our members' best health. * Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member. * Anticipates customer needs by answering unasked questions. * Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. * Performs financial data maintenance as necessary. * Explains member's rights and responsibilities in accordance with contract. **Workspace Requirements:** * Must have a quiet/secure workspace in your home. * Recommended Technical requirements when obtaining your own residential internet service. * Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast). * Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation. * Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment. **Required Qualifications:** * 1+ years of experience in a call center environment. * Experience using Microsoft Office products’ specifically Excel, Outlook, and Word. **Preferred Qualifications:** * Previous Behavioral Health, Medical, or Insurance background. * Experience working from home in a remote role. **Education:** * High School Diploma or GED. **Anticipated Weekly Hours:** * 40 **Time Type:** * Full time **Pay Range:** * The Typical Pay Range For This Role Is $17.00 - $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a arenaflex bonus, commission, or short-term incentive program in addition to the base pay range listed above. **Our People Fuel Our Future:** Our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and that they belong. We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be. **Great Benefits For Great People:** We offer a range of benefits to support our colleagues, including: * Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. * No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching. * Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility. **Career Growth Opportunities and Learning Benefits:** At arenaflex, we believe in investing in our colleagues' growth and development. We offer a range of training and development opportunities, including: * On-the-job training and mentorship programs * Leadership development programs * Professional certifications and training programs * Online learning platforms and resources * Career advancement opportunities within the company **Work Environment and Company Culture:** We are committed to creating a workplace that is inclusive, diverse, and supportive. We believe in fostering a culture of collaboration, innovation, and continuous learning. Our colleagues are passionate about making a difference in the lives of our customers, patients, and members, and we are committed to supporting their growth and development. **Compensation, Perks, and Benefits:** We offer a competitive compensation package, including: * Base salary * Bonus, commission, or short-term incentive program * Comprehensive benefits package * Paid time off and flexible work schedules * Family leave and dependent care resources * Colleague assistance programs and tuition assistance * Retiree medical access and many other benefits depending on eligibility **How to Apply:** If you are a motivated and compassionate individual who is passionate about making a difference in the lives of our customers, patients, and members, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. **Application Deadline:** We anticipate the application window for this opening will close on: 09/17/2025 **Equal Employment Opportunity:** Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply for this job